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Candlewood Suites - Syracuse Airport, an IHG Hotel

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Exterior
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Candlewood Suites - Syracuse Airport, an IHG Hotel

Candlewood Suites - Syracuse Airport, an IHG Hotel

2.5 star property

4.0/5 Very Good

Popular amenities

  • Free WiFi
  • Parking included
  • Pet friendly
  • Free airport shuttle
  • Air conditioning
  • Kitchen
Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212

Explore the area

  • AirportSyracuse, NY (SYR-Hancock Intl.)3 min drive
  • Popular LocationCentral New York Regional Market6 min drive
  • Popular LocationLiverpool Public Golf and Country Club8 min drive
  • Popular LocationSainte Marie among the Iroquois9 min drive

Room options

About this area

North Syracuse

Located in North Syracuse, Candlewood Suites - Syracuse Airport, an IHG Hotel is in the business district and near the boardwalk. Cicero Historical Society and Armory Square are local landmarks, and the area's natural beauty can be seen at State Park at the Fair and Hopkins Road County Park. The Fun Junction and WonderWorks are also worth visiting. Spend some time exploring the area's activities, including outlet shopping, winery tours, and skiing.

What's nearby

  • 5 Wits Adventure - 5 min drive
  • Destiny USA - 6 min drive
  • Central New York Regional Market - 6 min drive
  • Liverpool Public Golf and Country Club - 8 min drive
  • Sainte Marie among the Iroquois - 9 min drive

Getting around

  • Syracuse Regional Transportation Center - 6 min drive
  • Hancock Intl. Airport (SYR) - 3 min drive

Restaurants

  • Sorrento's Restaurant - 2 min walk
  • Julie's Diner - 2 min walk
  • Denny's - 3 min walk
  • Camino Real Mexican Restaurant - 5 min walk
  • Arby's - 5 min walk

About this property

Candlewood Suites - Syracuse Airport, an IHG Hotel

Hotel in the business district
At Candlewood Suites - Syracuse Airport, an IHG Hotel, you can look forward to a free roundtrip airport shuttle, a library, and dry cleaning/laundry services. In addition to a 24-hour gym and a 24-hour business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking, plus extended parking (surcharge)
  • A free area shuttle, an area shuttle, and express check-out
  • Luggage storage, coffee/tea in the lobby, and a computer station
  • Guest reviews give top marks for the location
Room features
All 115 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch HDTVs with cable channels and DVD players
  • Private yards, wardrobes/closets, and eco-friendly cleaning products

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options
  • Free roundtrip airport shuttle from 4 AM - 1:00 AM
  • Airport shuttle at scheduled times
  • Free area shuttle up to 3 mi
  • Free train station pick-up shuttle
  • Free shopping center shuttle

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • DVD player
  • Free area shuttle
  • Free cribs/infant beds
  • Full-sized refrigerator
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Ski storage

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

Outdoor space

  • Yard

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Washer and dryer

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 10 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered extended parking fee: USD 10 per day
  • Pet fee: USD 10 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse
Candlewood Suites Syracuse Airport
Candlewood Suites Syracuse Airport an IHG Hotel
"Candlewood Suites Syracuse Airport an IHG Hotel"
Candlewood Suites - Syracuse Airport, an IHG Hotel Hotel

Frequently asked questions

Is Candlewood Suites - Syracuse Airport, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 10 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Candlewood Suites - Syracuse Airport, an IHG Hotel?

As of Nov 27, 2022, prices found for a 1-night stay for 2 adults at Candlewood Suites - Syracuse Airport, an IHG Hotel on Nov 30, 2022 start from $82.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Candlewood Suites - Syracuse Airport, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Candlewood Suites - Syracuse Airport, an IHG Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Candlewood Suites - Syracuse Airport, an IHG Hotel?

Check-out is at noon.

Does Candlewood Suites - Syracuse Airport, an IHG Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 4 AM–1:00 AM at scheduled times.

Where is Candlewood Suites - Syracuse Airport, an IHG Hotel located?

Situated near the airport, this hotel is within 3 mi (5 km) of North Medical Family Practice, Hopkins Road County Park, and The Fun Junction. Onondaga Lake Park and WonderWorks are also within 6 mi (10 km).

Can I cancel my reservation for free at Candlewood Suites - Syracuse Airport, an IHG Hotel and receive a full refund?

Yes, Candlewood Suites - Syracuse Airport, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Candlewood Suites - Syracuse Airport, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 264 out of 697 reviews" "
" "5 - Excellent 38%
Rating 4 - Good. 257 out of 697 reviews" "
" "4 - Good 37%
Rating 3 - Okay. 88 out of 697 reviews" "
" "3 - Okay 13%
Rating 2 - Poor. 56 out of 697 reviews" "
" "2 - Poor 8%
Rating 1 - Terrible. 32 out of 697 reviews" "
" "1 - Terrible 5%

4.1/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3.4/5

Eco-friendliness

2/5 Poor

Delos, Owego
Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty room. Toothpaste splatter still on bathroom mirror, pillowcases not all clean, carpet never vacuumed, crumbs inside and on top of fridge, coffeemaker so dirty not useable, hallway dirty. Have stayed here for years but will be looking for new hotel when flying out of SYR.
Stayed 1 night in Nov 2022

2/5 Poor

Jodi
Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t understand all the great reviews here, but I would rate it slightly higher than 1 star. It wasn’t a place I would stay again unless I had no other options. Upon entering the hotel it seemed clean enough, but once we went to our floor (3rd floor) as soon as the elevator doors opened we could smell the overwhelming stench of cigarette smoke despite it being a smoke free property. As we walked down the hall the floors were absolutely filthy with garbage, stains, and debris all over as if they hadn’t been cleaned in weeks. Our room seemed decent enough at first glance, but I would give the room itself a rating of 2-3 out of 5. There was something that had once been mounted on the wall in the bathroom but was removed and bare wires were sticking out of the wall and not even capped off. I’m not sure if they were live or not, but this was definitely a safely violation. There were no disposable cups for water in the bathroom- only a single glass cup and after seeing the conditions of the hallway I was not comfortable drinking from it as I doubted the cleanliness of it. We went down to get water from the vending machine and they didn’t even have any water to purchase on the premises, so we had to leave and go to the grocery store down the street. We explored the property a little more and realized the 1st and 2nd floors seemed much cleaner and didn’t have the stench that the 3rd floor did. I would strongly suggest if you stay here to refuse to stay on the 3rd floor.
Stayed 1 night in Nov 2022

5/5 Excellent

Richard
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and a short drive into the city; just what I needed.
Stayed 4 nights in Nov 2022

2/5 Poor

Leah
Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. It also smelled terrible and made my allergies flare up.
Stayed 1 night in Oct 2022

4/5 Good

Greg
Traveled with partner
Liked: Cleanliness, staff & service
Entrance and main floor looked ok but staying in the second floor the facility was a little rough and need of renovation
Stayed 1 night in Oct 2022

5/5 Excellent

Alicia
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful at front desk. The place is very clean and overall everything is good.
Stayed 1 night in Oct 2022

2/5 Poor

Stephanie
Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was not a very good travel experience.There was mold on the bathroom walls, and you could hear the water dripping in the walls. The toilet tank was literally hot.The AC was very loud, and the cable Chanels were all messed up with one channel (CBS) having a different audio not related to the video, and one station (abc) was blank. They didn’t seem to have our room when we checked in and told us they would have to bump someone else. The parking lot was being paved so many spaces were being blocked off, so parking was a major issue. The treadmill in the workout area was barely functional, stopping dead when set up to 3/4 mph. Luckily my family member trying to use it was not injured. In top of all that we were verbally accosted by someone in the hallway when we first went to our room. We had to have our key cards demagnetized, and there was no hand soap in the bathrooms. I am all for not being wasteful, but that was inconvenient. We not recommend this hotel at all.
Stayed 2 nights in Oct 2022

2/5 Poor

Donna
Disliked: Amenities, property conditions & facilities
Liked shuttle service. For over $200 a night I expected at least a continental breakfast. My bathroom had no face soap, wash cloth or hand towels. When I showered the water in the tub was over my ankles. Not impressed.
Stayed 1 night in Aug 2022

2/5 Poor

Richard
Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hallways are unkempt, dirty, room was dirty, hairs on bed. Called housekeeping but they just changed bedding. Room still filthy
Stayed 1 night in Sep 2022

5/5 Excellent

Seirra
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was amazing! She managed to get us an extra bed while their hotel was almost completely booked.
Stayed 1 night in Sep 2022