Not what I expected
Posted Jan 14, 2017
The hotel location was good and convenient to places to eat, shop, etc. and the hotel staff was friendly and accommodating. However, on the morning following my first night's stay, I discovered that the shower was out of order and there was no hot water anywhere. There was no microwave to heat a washcloth, so bathing and shaving was an unpleasant experience. Neither was there a hair dryer in the room which further exacerbated the experience. As I departed for work, I informed the hotel staff about the problem and learned that they already knew about it. It would have been nice had they informed me and any other customers so that other arrangements could have been made. No adjustment was applied to my checkout statement (I did not ask for one). There were other issues with the room including room key not working on day 2, a mattress that is way past due to be replaced, and perhaps the smallest bathroom I've ever encountered in a major hotel chain. Suffice to say my next overnight stay in Syracuse will be elsewhere.