Ratings based on 634 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from NY

Under staffed and unorganized

Posted Aug 9, 2015
My family and I had a long stay. 8 days. Our 1st room had no fridge or microwave and was very under par. Definitely not a 3.5 star hotel. After asking to be moved to a room with a fridge and microwave were moved to another room that supposedly had those amenities but didn't. Not to mention this room was not prepared at all. The room had not been made up by previous guest visit. No sheets on bed. Water in tub trash not taken and smelled horrible. Room service was very slow. Hard to get towels or trash taken out daily. Pool water is extremely merky. Hotel elevators are located in inconvenient area to load luggage. However the front desk employees were nice and cordial and did best they could. The broken link seems to be with cleaning staff or possibly management. Could not stay here again and definitely would not recommend it.
2 out of 5
by A verified traveler

Not a hotel I would recommend

Posted Aug 3, 2015
Pros: The staff.
Location: Location was great, close to downtown and Destiny USA. Lots to do at both those locations.
The best part about our experience was the staff. They were all polite and extremely helpful when asked about things in the surrounding area. Unfortunately, the room itself was very disappointing. The beds were very uncomfortable and the bathrooms were in need of an upgrade. The pool was very dirty and mirky, when the kids told us about what was floating around in the pool we took them out immediately and didn't go back for the rest of our stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Quiet hotel, but the rooms need some upgrading.

Posted Jul 10, 2015
Pros: Facilities, hot tub and the pool very nice.
Cons: The bathroom needs renovation, to small and old, make it more modern. The bathtub and the sink did not drain properly.
We stayed for 4 nights, very quiet, bed was very comfortable. Staff was very friendly and helpful. Close to the airport and the big mall.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Kiingston,On Canada

Assistance from Staff

Posted Jun 25, 2015
Pros: Location, pool, business centre and fitness centre
Cons: The breakfast bar, the food was not as hot as I believe it could be
Location: Unfortunately I was on business and did not leave the hotel
I have a problem with my bathroom and it took 3 calls to the front desk. The staff on the desk just put me off but upon the staff change the problem was solved quickly with a room change.
1 out of 5
by A verified traveler

Not Satisfying

Posted Jun 2, 2015
Pros: Staff
Cons: upgrades to the room and better cleaning standards.
Walls were stained, pillow cover stained, mold in the bathroom ceilings, doors scuffed up, window leaking from the rain, curtain torn. Leaking in the breakfast area. Not a very pleasant hotel to stay at. The staff was no doubt very nice people, but the quality of the hotel is horrible. This has got to be more of a management issue that needs to be taken care of.
3 out of 5
Recommended
for Everyone
by A verified traveler

A bit worn out but ok

Posted May 31, 2015
This hotel has seen better days. Room price is reasonable but everything looks worn out. The place could really use an overhaul. It offers free breakfast which is a big plus for me, but there wasn't much variety. The room was clean and the housekeeping staff does a nice job.
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable room

Posted May 22, 2015
Comfortable. Had good breakfast. Would stay there agsin
4 out of 5
Recommended
for Everyone
by A verified traveler from Cold Spring, Minnesota

Had everything we wanted...

Posted May 20, 2015
We stayed on our last night in New York visiting from Minnesota for a wedding. We wanted a place near the airport to make things easier in departing, and that proved true. The location was within walking distance of a couple of restaurants, an ice cream stand, and proved to be a relaxing last night of our vacation. Our only negative...and unfortunately, the one thing we will remember: A very long wavy brunette hair was wrapped around my husband's eggs and sausage breakfast. . In observing the two ladies overseeing the breakfast buffet, it was pretty easy to see where it came from....Leigh's long swinging pony tail. When we reported the problem, she insisted it couldn't possibly be hers, but did braid the pony tail after her manager talked to her about it. My husband and I love and look forward to breakfast, but this time we left hungry and ate elsewhere.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brockville ON

StarPower 2015

Posted May 19, 2015
Pros: The location was very convenient for us and easy to find. The front desk staff was friendly and knowledgeable. We enjoyed the pool and breakfast
Cons: Fridges in the rooms would be great!
Location: We spent most of our time at the competition so I have no advice on things to do nearby...
We were there for my daughter to attend a dance competition. We booked this hotel because it was a 10 minute drive from the venue and had an indoor pool. A breakfast buffet was also included. We checked in late and the front desk staff was very nice. Meg is an amazing employee, she worked the desk and served us supper all with a smile and kind words for my daughter who is 9. Anita who works the breakfast buffet on the other hand was VERY unfriendly! She was rude to my daughter both mornings, making her so uncomfortable there that she wanted to skip breakfast all together the 2nd day. Keeping that experience in mind if I was able to find another hotel a reasonable driving distance from the Oncenter with a pool, my family would stay there instead.
2 out of 5
by A verified traveler

This was a basic, nice enough hotel.

Posted May 16, 2015
This was a basic, nice enough hotel. The rate was extremely expensive due to college graduatIon. Was definitely not worth the nightly rate.