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Reviews of Courtyard Syracuse Downtown At Armory Square

3 out of 5
Courtyard Syracuse Downtown At Armory Square
300 West Fayette Street, Syracuse, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 513 reviews" "
Rating 8 - Good. 158 out of 513 reviews" "
Rating 6 - Okay. 43 out of 513 reviews" "
Rating 4 - Poor. 26 out of 513 reviews" "
Rating 2 - Terrible. 12 out of 513 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was excellent
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Traveled with family
Disliked: Amenities, property conditions & facilities
I paid for a room with a king sized bed and a full sized convertible sofa. What I received was a queen sized bed and an offer for a cot. The refrigerator did not work well, and my dinner leftovers were spoiled by the morning. There was an offer to make amends by giving vouchers for the bistro in the lobby but we were not informed that the bistro would close by 10 a.m., thus rendering the vouchers useless. There was no offer to reduce the already elevated price for the room due to the impending eclipse, despite the above-mentioned inconveniences. The staff, however, remained superficially friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Danny, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Relly clean place
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Lots of nice little places to sit and chat around the facility. Rooms are recently redone and very nice! Staff was super friendly. Parking was a little challenging, but serviceable. My only real complaint was that the hinges of the shower door were not properly mounted, with everything being so new and recently renovated, the shower door and hinges should have been pristine. However I do know how rough some people can be on hotels, so I cannot say if this is representative of all rooms
Stayed 1 night in Apr 2024

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated rooms very nice
Stayed 1 night in Mar 2024

8/10 Good

Polly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like having to pay for parking. Did like that it was close to my venue and dining options.
Stayed 1 night in Mar 2024

10/10 Excellent

fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
This hotel is within walking distance to the Landmark theatre which is why we stayed there. Limited dining is saying the very least! It cost $14 a day to park. A fire alarm woke us up, thankfully no fire. Most of the restaurants in the area were closed until Tuesday.
Stayed 1 night in Mar 2024

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night but very nice rooms, spacious and staff was very kind
Stayed 1 night in Mar 2024
Response from Kiesha Henry on Mar 18, 2024
Dear Guest,Thank you for your positive feedback. We hope to see you again during your next visit.

10/10 Excellent

Shannon, Binghamton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be included, the price per night is fair but high. Parking should not be an additional expense. Front desk staff kind and welcoming. We chose to add breakfast for $10/person. Excellent choice! Limited menu, included one hot or cold item and a beverage. Beverage choices were water, juice, soda or coffee (which was Starbucks). You order at the counter, with a choice to eat there or take the food to go, we chose to stay. Staff give you your beverage and a number to place on your table. Breakfast was served! Food was delicious, well temped and filling. The breakfast staff deserve a shoutout. They were very busy but did not lose their cool. All were pleasant and helpful. We did not wait long for our food. Very impressed, coming from a current chef and former server.
Stayed 1 night in Mar 2024
Response from Kiesha Henry on Mar 18, 2024
Dear Guest, Thank you for your positive feedback! I will be sure to give special recognition for the great service provided. We look forward to seeing you again during your next visit.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Kiesha Henry on Mar 4, 2024
Dear Guest, Thank you for your positive ratings! We look forward to your feedback the next time you are in Syracuse.

8/10 Good

Jennifer

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

mark

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds seemed to be old and hard, floor was dirty. I kept my shoes on until I went to bed. I will not stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location
Stayed 1 night in Nov 2023

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot to stay if you want to be able to walk around the popular downtown shops and restaurants.
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Stayed 2 nights in Oct 2023

10/10 Excellent

john l tibbetts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable and you did not have to drive to where you were going.
Stayed 1 night in Oct 2023

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Sherri, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel in a walkable section of Syracuse
Stayed 3 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish Starbucks was opened
Stayed 1 night in Aug 2023

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice as were the employees. Electric sockets next to bed did not work which I needed for my CPat machine. Club across the street was so loud could hear their music in our 6th floor room.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in staff not very friendly and they blamed Expedia for apparently giving inacccurate descriptions of the room when there weren't enough beds for our family. But they were able to provide an extra bed after some back and forth discussions which we did appreciate. The rooms basically do not sleep 5 people even though the description says so. But the hotel location was good, close to downtown.
Stayed 1 night in Aug 2023

4/10 Poor

michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not pleased.
Carpet and furniture has stains. No shampoo in the bottle. Staff not accommodating
Stayed 1 night in Aug 2023

6/10 Okay

Joseph

Stayed 1 night in Aug 2023

4/10 Poor

I. Russell

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Could not adjust water temperature in the shower, was either too hot or tepid. The mattress was worn out, made noises and very uncomfortable
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Erik

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jerian, Croghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Srivatsa Subba Rao

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Montanya

Stayed 2 nights in Jun 2023

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room
Stayed 1 night in Jun 2023

10/10 Excellent

Garrett

Stayed 1 night in Jun 2023

4/10 Poor

Ayree

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were outstanding! They were all very friendly and helpful!
Stayed 4 nights in May 2023
Response from Hotel Management on Jun 12, 2023
Thank you, Louise, for taking the time to rate your experience with us. We truly appreciate it!

10/10 Excellent

Judy

Stayed 1 night in May 2023
Response from Hotel Management on Jun 12, 2023
Thank you, Judy, for taking the time to rate your experience with us. We truly appreciate it!

4/10 Poor

Dilber, Providence

Stayed 1 night in May 2023
Response from Hotel Management on Jun 12, 2023
Dilber, It's our goal to exceed the expectations of our guests, and it appears we've fallen short of that. We'd welcome the opportunity to connect with you and learn more about your experience.

4/10 Poor

Debbie Koumane

Traveled with partner
Disliked: Cleanliness
Ok place to stay
Stayed 3 nights in Apr 2023
Response from Hotel Management on May 10, 2023
Debbie,It's our goal to exceed the expectations of our guests, and it appears we've fallen short of that. We'd welcome the opportunity to connect with you and learn more about your experience.

6/10 Okay

Eric

Disappointed
Was put in a handicap room. Wasn’t happy and asked why? Desk clerk told me because we checked in early! Check in was 3:00. We checked in at 2:45. He never gave us an option to wait for a regular room as booked. I asked to be moved and after a long disappointing conversation, we were moved to room as booked.
Stayed 1 night in Apr 2023

6/10 Okay

Julia

Stayed 1 night in Apr 2023

10/10 Excellent

Christine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Michelle

Stayed 1 night in Apr 2023

10/10 Excellent

Kaleigh

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 10, 2023
Thank you, Kaleigh, for taking the time to rate your experience with us. We truly appreciate it!

10/10 Excellent

Melissa, Utica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right near Armory Square.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 12, 2023
Melissa, We greatly appreciate you taking the time to share your comments!