Ratings based on 666 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Middletown, NJ

ok

Posted Feb 1, 2016
Pros: The room decor was very nice
Cons: The lobby decor and the restaurant was poor. It was not enough staff and the food was marginal. The shrimp cocktail was excellent.
Location: The location was terrible. It was right under the Highway 81. We stay on the 15th floor so we did have beautiful views in the distance.
The room was decorated nicely and the beds were comfortable. The problem was there was no hot water to take a shower. When I called the front desk they replied "The hotel is full and everyone in the hotel must be taking a shower at the same time. We are very sorry but if you give it a little time you will have hot water". I waited 15 minutes and tried again but the warm water lasted 1 minute and turned cool again. However the woman at the front desk was very understanding. I would also like to mention that the heat was extremely loud when it was on.
Comment from Hotel Management
Feb 4, 2016 by Crowne Plaza Management, Hotel Management
Thank you for taking the time to review your stay at the Crowne Plaza Syracuse. We apologize for the inconvenience of the lack of hot water- we take our guest's comfort very seriously, and we have contacted the appropriate engineers to ensure that issues like this will not happen in the future. Thank you for your stay at the Crowne Plaza Syracuse, and we hope that you will choose to stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Syracuse University.

Posted Jan 19, 2016
Pros: Location, style level
Cons: Bathrooms are too small
Location: half a mile to Syracuse University, 5 small blocks to downtown Syracuse. Easy on and off highway.
Very nice hotel. Covered parking. Nice restaurant and very nice lounge. Close to Syracuse University, free shuttle service to Carrier Dome and back. Well coordinated. Also close to downtown Syracuse. Rooms are large and comfortable. On the down side, the bathrooms are very small and would be a challenge for big people. Staff was helpful and friendly.
Comment from Hotel Management
Jan 27, 2016 by Crowne Plaza Management, Hotel Management
We are glad to hear that your stay at the Crowne Plaza Syracuse was, overall, enjoyable. Thank you for your patronage, and we hope you will choose the Crowne Plaza Syracuse for your next trip to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always Reliable

Posted Jan 6, 2016
My GF and I stay here frequently. Best location in Downtown Syracuse, great rooms, great decor, great restaurant.....cant go wrong!!
Comment from Hotel Management
Jan 27, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your repeated patronage of the Crowne Plaza Syracuse. Your positive feedback has not gone unnoticed, and we will share it with our staff. We look forward to seeing you again at the Crowne Plaza Syracuse
2 out of 5
by A verified traveler

Clean

Posted Dec 26, 2015
Hotel is not clean lobby and elevator are very dirty, Big different from the last time I stay at the same property but under the mariott management. Need to be more clean
Comment from Hotel Management
Feb 3, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your feedback regarding the cleanliness of the hotel. We take pride in our appearance, and have used your feedback to communicate with our Executive Housekeepers to ensure that these issues are addressed and handled. We thank you for your stay at the Crowne Plaza Syracuse, and we hope that you will choose our property again in the future when you return to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2015
Hotel bien pour passage dans le secteur.Je le recommande au prix 125$ CND
Comment from Hotel Management
Jan 27, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your stay at the Crowne Plaza Syracuse.
3 out of 5
by A verified traveler

Posted Dec 17, 2015
Hotel is close to Syracuse university and Upstate Medical Center complex. However the traffic noise is excessive is you have a room on facing the highway. Will not stay here again.
Comment from Hotel Management
Jan 28, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your stay at the Crowne Plaza Syracuse. We apologize for any inconvenience the outside noise brought you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2015
Very nice Hotel. Gave my son a shuttle ride to his interview.
Comment from Hotel Management
Jan 27, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your stay at the Crowne Plaza Syracuse. We are glad to receive such a wonderful review regarding our shuttle service. We hope to call you a guest during your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from maryland

It was close to the hospital where I was needed

Posted Dec 13, 2015
Staff were excellent in their reception and helpful. Shuttle drivers very prompt and friendly,very very nice. Overall my stay was comfortable and happy with the care I received. Keep it up,
Comment from Hotel Management
Feb 3, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your feedback. We take our guest service scores very seriously, and we will pass your positive review to the staff. Thank you for choosing to stay at the Crowne Plaza Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveler from Endicott, NY

Nice hotel close to Hospital in down town area

Posted Dec 4, 2015
Pros: Location
Cons: Keep up the good work.
Location: Shopping at Syracuse Mall, medical check up and activities at SUNY at Syracuse.
Pleasant memories. My wife had a temporary medical condition that limited her ability to ambulate. Each room is easily accessed with just a few steps. The staff was helpful and nice. There is a reasonably priced buffet breakfast.
Comment from Hotel Management
Feb 11, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your recent stay at the Crowne Plaza Syracuse. We appreciate your feedback, and we will share your positive comments with our staff. Thank you and we hope you will return to the property in the future.
2 out of 5
by A verified traveler

Ok at best.... right next to the highway

Posted Dec 4, 2015
Pros: Nothing.
Cons: Mentioned in my experience.
Location: Syracuse University.... that's pretty much about it.
Where do I start? The hotel is in good shape, but the elevator system is confusing and ridiculous. Pressing on an elevator floor before entering, notification of elevator arrival is momentary and before you know it the elevator leaves. The two rooms I received both faced the highway, making it very difficult to sleep. There's no mini-bar in the room. Not impressed with the hotel. Will not be staying there again.
Comment from Hotel Management
Feb 11, 2016 by Crowne Plaza Management, Hotel Management
Thank you for your recent stay at the Crowne Plaza Syracuse. We appreciate your comments, and we will use your feedback to make necessary advances and changes to ensure the comfort of our guests.