Ratings based on 678 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Bad surprise

Posted Feb 26, 2017
Hotel was under construction but we weren't told. Had to walk through the pool area. Inconvenient slippery and awkward. Restaurant was in a ballroom. Terrible set up. If i had known id have gone elsewhere.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. We are disappointed that due to our construction we fell short of expectations, yours and ours, and we certainly apologize for that. We hope you will give us another opportunity to provide you with the great experience you have come to expect from our brand and that you should always expect from our hotel. Thank you, General Manager
3 out of 5
by A verified traveler from binghamton, ny

Nice Rooms

Posted Feb 2, 2017
Rooms were nice and clean. But no vending machines or outside deliveries allowed on the floor. We were unaware they were under renovations because their website makes it seem like they are finished. When we arrived the first we seen before the reception area was sheet rock and construction. The hallways were filled with supplies and luggage carts. The hotel itself is a maze to navigate made worse by the old signs and new design layout. Design flaws like Elevator to rooms on the opposite end of the hotel where you check in to.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you for sharing a review of your stay at our hotel. I am pleased to read that you had an overall pleasant visit. However, we apologize the difficulties you encountered with our ongoing renovations and for the inconvenience this caused you. We would love for you to experience our updated look and hope you will come back and see us. Thank you, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but under construction.

Posted Feb 1, 2017
The hotel room was nice and comfortable. I was disappointed to find that the entire lobby area, snack area, and fitness room were unavailable for use due to construction. I wish I had know prior to booking as I would have stayed elsewhere for this particular trip.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Thank you for sharing your valuable feedback. It’s a pleasure knowing you loved your comfortable room. Our hotel website clearly states that the area you have mentioned in the review are currently under renovation. We are sorry if any inconvenience this caused. Thanks again, I hope that you will return to see our finished result firsthand and to enjoy our new facilities. Thank you, General Manager
3 out of 5
by Katherine

Posted Jan 20, 2017 on Hotels
I was very disappointed with my stay this time. The lobby was closed for renovations. The makeshift bar and restaurant was small and uncomfortable. I was not impressed with the room, though it was clean and updated it was small.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Katherine, thanks for choosing us again! We appreciate your feedback and regret you did not leave completely happy. We are very excited about the outcome of our renovations and hope you will stay again to experience the final results. We appreciate your business and look forward to welcoming you back to our updated hotel. Thank you, General Manager
3 out of 5
by A verified traveler

very dirty

Posted Jan 19, 2017 on Hotels
Room was disgusting and dirty. There was moldy food under the furniture, and belongings from previous guests. The sliding glass door was broken and hadn't seen winded in a long time. Hotel was under construction, could not find entrance to gym in the chaos. We got woke up to a pounding on our door at 730am, to a maid holding a key ready to enter our room. Check out wasn't till 11am. The check in staff was overall very friendly, but the establishment itself was disgusting.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide feedback about your stay. I am so disappointed to read about the inconvenience you experienced during your stay. Your concerns have been shared with our team, and we are taking steps to correct these issues. We hope you will give us another opportunity to provide you with the great experience you have come to expect from our brand and that you should always expect from our hotel.  Thank you, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from k

The lobby was being renovated

Posted Jan 14, 2017
The lobby other parts of the hotel where being renovated Bedroom took many hours to warm up
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Thank you for sharing feedback. We are pleased you had an overall nice stay. However, I apologize for the inconvenience you experienced in your room due to the HVAC. I have shared your concern with my maintenance team and ensure you that this will not repeat again in the future. It was our pleasure having you as our guest, and we hope to welcome you back soon. Thank you, General Manager
4 out of 5
by Debbie

Very nice

Posted Jan 14, 2017 on Hotels
No vending Machines, very small bar area
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
On behalf of our team, thanks for taking the time to post a feedback about DoubleTree by Hilton Hotel Syracuse. We are happy you had an overall great stay, and we appreciate your observations as your satisfaction is very important to us. We look forward to having you back the next time you are in the Syracuse area. Thank you, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice Hotel just off thruway

Posted Jan 10, 2017
Solid Hotel, nice, clean, good pool with extended hours.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
David, thanks for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans and for confirming how convenient our location is! It is wonderful to read that we met all of your expectations and you were especially happy with our well-appointed property and hospitality. We are pleased you found time to relax and enjoy both our indoor and outdoor pools while you were here. It was great having you as our guest, and we look forward to having you back the next time you are in the Syracuse area. Thank you, General Manager
3 out of 5
by A verified traveler

Okay hotel

Posted Jan 8, 2017 on Hotels
The hotel is under construction. We found the carpets dirty, two towels for five people to shower, very small room.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Thank you for the candid comments about your stay. While it is never our intention to disappoint a guest, it seems we fell short in some areas. I will definitely address to concerns in regard to service with our housekeeping team so that this kind of issues are not repeated. We appreciate you staying with us and would love another opportunity to welcome you back so that we can provide much better experience. Thank you, General Manager
5 out of 5
by Monique

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
On behalf of our team we thank you for the five- star rating of DoubleTree by Hilton Hotel Syracuse. We are happy you had a great stay with us and invite you to visit us again the next time you are in Syracuse area. Thank you, General Manager