Ratings based on 696 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Staff was great. I wasn't crazy about the pool having to be cleaned while we were there. One of the reasons i picked the hotel was to have use of a pool while traveling.
Comment from Hotel Management
Jul 20, 2017 by General Manager , Hotel Management
We are pleased you had a wonderful visit to DoubleTree by Hilton Hotel Syracuse, and we thank you for sharing your feedback! It is nice to know you were pleased with your stay and that our team took good care of you. However, I’m sorry you were unable to use our pool this time. We hope the positive aspects of your stay will bring you back to us. Thank you, Thomas Olsen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Metro Detroit, MI

WARM COOKIES!

Posted Jul 11, 2017
Pros: Clean bathroom; clean and spacious room; quick elevator; friendly staff; easy parking.
Cons: The lobby / restaurant / bar area was loud when we arrived. (May have been a party or wedding reception.) It was difficult to hear staff at first.
Location: We were traveling through and did not spend time in town. Easy on/off from expressway but still a quiet room!
I have heard of the famous DoubleTree warm cookies, but I had never experienced them. Our visit was everything we could hope for. Quick check-in (including complimentary warm cookies) and easy access from the parking lot to a door near the elevator. We were tired from traveling and ordered room service, which arrived within 20 minutes of calling. Every staff person we encountered was friendly, pleasant, and efficient. When we went to check-out, we got even more warm cookies! It was a lovely stay.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Jenni, it was a pleasure to have you as our guest at DoubleTree by Hilton Hotel Syracuse. We are pleased to read you enjoyed our traditional DoubleTree cookies and that our associates thoroughly impressed you with their service. We appreciate your feedback and hope to have the honor of hosting you again soon. Thank you, Thomas Olsen, General Manager
3 out of 5
by A verified traveler

Posted Jul 9, 2017
Located near the Carrier plant. Not many other businesses close by. Elevators were a long walk from the front desk when we were carrying luggage.
Comment from Hotel Management
Jul 9, 2017 by General Manager, Hotel Management
Thank you for staying with us and for sharing your experience. We apologize for not meeting expectations, as we truly take pride in our service. Your concerns have been shared with our team, so that we may improve our guest's experiences. We look forward to having another chance to welcome you again. Thank you, Thomas Olsen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, Clean Hotel

Posted Jul 7, 2017
Pros: Clean room, king size beds, quick and polite service.
Location: Enjoyed dinner at the Texas Roadhouse.
We just stayed one night, travelling through but the hotel was very nice, clean and had lots of parking. We didn't get to try the two swimming pools but they looked great.
Comment from Hotel Management
Jul 8, 2017 by General Manager , Hotel Management
Thank you for being our guest at DoubleTree by Hilton Hotel Syracuse. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel, especially with our well-maintained property. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Thank you, Thomas Olsen, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Very friendly staff. Room was nice, bed very comfortable!
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at DoubleTree by Hilton Hotel Syracuse. We are delighted to read you loved your well-appointed room and that the service you received from our associates made your stay a memorable one. We hope you will choose our hotel every time you are in the area. Thank you, Thomas Olsen, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bemidji, Mn

Nice hotel close to restaurants. Clean and comfor

Posted Jul 2, 2017
We had no issues a nice stay. I would recommend this hotel
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
Thank you for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans. It’s our pleasure knowing you thoroughly enjoyed being with us and loved our location being close to many points of interest. We appreciate you recommending us and hope to see you again soon. Thank you, Thomas Olsen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
Nice hotel in East Syracuse. Restaurant and bar on site. Good food. It is a 15-minute drive to Destiny USA mall. Staff is very friendly.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
We are glad you enjoyed your stay at DoubleTree by Hilton Hotel Syracuse. It’s wonderful to know you loved many aspects of your trip, especially our delicious food offerings and the excellent service we provided. We hope to see you again when your travels bring you back to the area. Thank you, Thomas Olsen, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is in convenient location. Close to Thruway

Posted Jun 29, 2017
Pros: I thought the staff was excellent. I'd like to give a compliment to Val who cleaned by room. She was a tireless hard worker and did a great job.
Cons: Have some tables available to the guests where they don't feel like they are in a restaurant every minute.
Location: Good location. Everything you would want to do is close by.
I'm originally from Syracuse so it would have been nice to invite some friends or relatives over to share a Twin Trees Pizza or bring some Brooklyn Pickle sandwiches back and have lunch by the pool, etc. I'm talking about one or two people - not a crowd or even by myself for that matter. There was not one single place where I could bring food back and eat it on the grounds. Despite the fact that all the tables sat empty during the day.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us and for the nice review. We couldn't agree more that our location is very convenient and we are glad this met your travel needs. We appreciate you sharing how wonderful our staff treated you and your comments have been shared with Val. We also appreciate your suggestions on how to make your stay perfect for next time and we look forward to your next visit with us! Thank you, Thomas Olsen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jun 28, 2017
Pros: location and price
Cons: nil
overall good price. can't comoplaint about stuff. it is good. life is good.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thanks so much for choosing DoubleTree by Hilton Hotel Syracuse for your stay. It is nice to read you loved our convenient location and affordable rates. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Thank you, Thomas Olsen, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boardman, OH

Very nice, business-style hotel

Posted Jun 1, 2017
Pros: We really liked the quality of the entire facility.
Cons: It did seem that the food and drinks were priced a little high.
Location: There is quite an array of hotels nearby. There are a few restaurants, but I did not see very many fast food or chain restaurants.
The Doubletree was a very nice, business-style hotel. By that, I mean that it looked like the type of hotel where business meetings or conferences are held; very spacious, several meeting rooms, and a lot of amenities. There was also a nice restaurant and a small bar available. When we stayed, the hotel was pretty empty and the staff was extremely friendly. I was surprised that the room prices were so low. The restaurant and bar prices were more in keeping with a "conference hotel". We really liked staying there, but I could see that it could prove different if it was packed with conference attendees. While we were there, there were several families taking advantage of the beautiful pool.
Comment from Hotel Management
Jun 1, 2017 by General Manager , Hotel Management
Jeff, thank you for being our guest at DoubleTree by Hilton Hotel Syracuse and for sharing your feedback. We are delighted to know you were very much impressed with our facilities and that your stay with us was enjoyable. It was a pleasure hosting you, and we look forward to serving you again soon. Thank you, Thomas Olsen, General Manager