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Reviews of Econo Lodge & Suites

2.5 out of 5
Econo Lodge & Suites
5396 S Bay Rd, North Syracuse, NY

Reviews

6.2
Rating 10 - Excellent. 27 out of 225 reviews" "
Rating 8 - Good. 60 out of 225 reviews" "
Rating 6 - Okay. 66 out of 225 reviews" "
Rating 4 - Poor. 40 out of 225 reviews" "
Rating 2 - Terrible. 32 out of 225 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very close to Syracuse Airport, pleasant staff, readily accommodated our airport shuttle needs.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waste of money, dangerous for health, dirty, low quality,...0/5
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
The customer at 1:30AM still very loud . I can hear door shut in and out.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very dated and needs some upgrading. Tv in room did not work and floor could have used a good sweeping.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Room was adequately clean and convenient to the airport worked well for a late night arrival due to shuttle. While room was clean the exterior of the building left much to be desired. Breakfast room was small, but okay other than waffles the food was mostly prepackage donuts and pastries. We stayed on the second floor where the doors opened into a hallway; however the first floor opened into the parking lot, opt for the second floor unless you have a lot of luggage as I did not see an elevator. Side note according to a relative who stayed the night before us their room on the first floor would have rate a 1 out of 5.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled relatively comfortable rooms with fridge and microwave. Air conditioning adequate but loud. WiFi is spotty. Fairly nice continental breakfast with waffle maker.
Stayed 1 night in Aug 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

AK, Ottawa

Traveled with family
Disliked: Staff & service
Expedia and the company web site say kids under 18 are children but they charged me $15 for an extra person for my 16 yo. Breakfast is ok - a lot of prepackaged sugary stuff. It's fine if you need a cheap place for one night, but after being scammed by the desk clerk I can't recommend it.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Eli, NC

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and comfy. The only thing wrong was the remote for the tv did not work.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
It was ok It was clean A little dated Staff was very friendly Close to where we needed to be
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Sold Us!!!
Econo Lodge was very accommodating to the two couples that were traveling together and allowed us to keep our car there while we were in Florida. We had several cancellations and delays getting back and they were great to us. Highly recommended.
Stayed 1 night in May 2019

8/10 Good

Joellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading website photos...
The hotel itself was great. The staff was very friendly and the room was modern and clean. Deapite being close to major highways and the airport the outside noise was incredibly minimal. However, to my complete disappointment, hotels.com showed pictured of the room with the single king bed and a jacuzzi tub...which is what i figured i had booked. Just kidding...the room with the jacuzzi tub that my husband and i were hoping for was an additional $50 plus a ridiculous deposit. The hotel was not willing to accommodate the misrepresentation without additional money. Very disappointed in hotels.com for the misconception and disappointed that the hotel wasnt willing to fix the mistake.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to everything and pricenice and clean
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated you returning our money after checking in, going to dinne, only to find out our flight had been cancelled. Thank you
Stayed 1 night in Feb 2019

8/10 Good

Anabel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were too soft for my liking, but good for the price.
Stayed 1 night in Dec 2018

10/10 Excellent

Richard, Syracuse us

Liked: Staff & service, amenities, property conditions & facilities
Shuttle was 24 hours. Sorry there was no elevator breakfast was good
Stayed 1 night in Nov 2018

4/10 Poor

Vito, Upstate, NY

Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel room smelled of smoke, the TV would randomly dim, the TV remote needed batteries, and the AC/Heating unit seemed to be slightly broken. Despite all this, the beds were comfortable, the room was clean (aside from the smell), and the staff were friendly.
Stayed 1 night in Oct 2018

8/10 Good

Ashlee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

ray, ajax ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean rooms staff were helpfull ,grocery store and a couple of resturants near by easy to get back on 81 north.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Jay, New Hampshire

Disliked: Cleanliness, property conditions & facilities, room comfort
Room provided was not set up - one bed no sheets. Felt unsafe at this location
Stayed 1 night in Aug 2018

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good.
Stayed 1 night in Aug 2018

8/10 Good

Kimberly, N. Syracuse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would have been nice to know ahead of the time about the $50 deposit. also the didn't have any toothbrushes nor toothpaste. I thought all hotel offered those things.
Stayed 1 night in Aug 2018

2/10 Terrible

Ryan

Disliked: Staff & service
Stolen my stuff!
Stolen! Dont stay here. I left my sunglasses on the dresser with some other stuffs and went out for dinner; when I came back. The 300$ sunglasses GONE! And the manager said: the cleaning person said she didnt see anything so there is nothing we can do for you! The hotel is stinky. I have stayed in Econo many times in CA, SEATTLE, OR and alot of other hotel and never got my stuffs stolen and irresponsible staffs like this.
Stayed 2 nights in Aug 2018

8/10 Good

Nana, Orange City, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. It was just a little noisy due to other gursts not being considerate of others.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next door 2 Denny's 5min walk 2 tops Delta Sonic/Tim Hortons & Carvel Room was nice no complaints wld stay there again
Stayed 2 nights in Jul 2018

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, will definitely stay again
Just stayed one night. No issues. Room was comfortable, and everything worked. Desk clerk was funny and very welcoming
Stayed 1 night in Jun 2018

2/10 Terrible

Barbara

Disliked: Staff & service, property conditions & facilities, room comfort
not a good trip
I was not impressed. because we had a dog which they wanted to charge me $25.00 I told them that the receipt said $19.99.the room they put us in a room that smelled and rhe only room that didn't have wifi the man said that it was blocked and it was the only one blocked. noisy ac.
Stayed 1 night in Jun 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent traveler
Just your typical Econo Lodge. Friendly staff. Room was clean. Nothing to complain about.

2/10 Terrible

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude man waiting on customer before us. Speaking another language on phone with someone and swipes her bank card twice. She is calling her bank. So bad!!! I prepaid through Orbitz he could not find it. I had my itinerary. Finally a manager came. Computer down. Room was gross. Especially floors. Bathroom floor had black hair all over it. We don’t have black hair. Very, very loud. But left by 3:45am for flight. I wouldn’t suggest it.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Get me to the airport on time.
The location is very convenient to the airport. The rooms are spacious and comfortable. The staff is friendly and helpful. On the downside, the wall unit HVAC system is loud and noisy. If noise doesn't bother your sleep, this is a perfectly okay place to spend the night if you want to be close to the airport.
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
When we got there it smelled and there was a man sitting on a couch with no shoes or socks on, doing something on a computer. When we went to the room, the hallway smelled too. Just found it very offensive. So we didn't even stay there but still paid for it which is very disappointing.
Stayed 1 night in Feb 2018

4/10 Poor

eunice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very rude., dirty.,
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Hotel close to the airport
I choose this hotel because of its convenience to the airport.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
Quiet Facility, Close to I-81 And the Airport
Our stay was during the annual Syracuse Super Dirt Racing week. The hotel and parking lot was full but the facility was still very quiet during normal sleeping hours. Housekeeping was a serious disappointment. Twice we didn't get even towels and a third time the beds weren't even made. The sheets were also never changed during our entire stay. Even the Internet was dependable, it never worked well but several days it didn't work at all. This is an quiet, very affordable, basic facility with a convenient location.
Stayed 5 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Looked clean, smelled awful.
Left the door open for 30 minutes but it only helped a little. We could smell it when we got into a light sleep. We arrived at 3am, so we stayed anyway.
Stayed 1 night in Sep 2017

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

lilly, massachusett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
The staff was very friendly and helpful the room was very clean. Nice had microwave and fridge flat screen tv will stay here next year again we rented 3 rooms and they all where verry nice
Stayed 2 nights in Sep 2017