Ratings based on 29 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Family visit

Posted Nov 29, 2015
Pros: Nothing.
Cons: Needs update.
Heavy chlorine smell throughout hotel. Room was clean, but had a very tired look and feel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Hotel for attendance to a class reunion

Posted Aug 15, 2015
Room was very good, the bed was great! I could have stayed sleeping all day! Bathroom was pretty good. However, the maid would come in, pick up the garbage and ask "what else did I want done", and i would ask for them to do the bed. Other than that, nothing else was done.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Staff great, clean and comfortable rooms.

Posted Aug 10, 2015
Pros: Clean and comfortable. Staff very nice and accomodating.
Stayed 2 nights to attend the Sterling Renaissance Festival, only 30 minutes away, and also only 15 minutes to Destiny Mall. Hotel was clean and comfortable and quiet. Many nearby restaurants. Breakfast was standard for hotels but coffee was great. Will definitely stay here next year for my Festival trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa On Canada

Fantastic staff

Posted Aug 6, 2015
Hotel is 20 minutes away from downtown Syracuse west of I-81 but convenient to shopping and restaurants. We were very pleased with cleanliness of hotel and size of rooms. We liked the location. Very quiet. Greatest feature: the Staff. Without exception, the staff was very friendly, kind and helpful..
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls, NY

Very Nice Two Days Stay.

Posted Jun 23, 2015
Pros: Hotel staff was VERY friendly and cordial.
Cons: A hot tub or whirlpool would be a very nice addition.
Location: Central location between Baldwinsville and Syracuse gives you the option of a varied amount of activities if even just to walk around the locks.
Our request for a first floor room was greatly appreciated. Hotel staff was VERY friendly and cordial. We received a very thoughtful gift bag for guest of the day which was a nice surprise. Pool was warm and refreshing after a long drive. Breakfast had a varying degree of choices and the dining area was very clean. Would recommend this hotel for anyone looking for a reasonable rate, close to many stores and restaurants and a relaxing nights sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2014
Pros: Location is adjacent to shopping and restaurants.
Cons: Nothing
Location is adjacent to shopping and restaurants. Staff was attentive, facilities were good.
5 out of 5
Recommended
for Everyone
by A verified traveler from new York

Nice and close to shopping centers

Posted Aug 31, 2014
The only thing that was a problem in the room was the ac only worked when it wanted to but every thing else was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location

Posted Aug 12, 2014
Pros: Pros: Friendly staff, complimentary breakfast, clean rooms, close to restaurants and shopping mall.
Cons: Cons: No safe or mini fridge in room.
Location: Lots of shopping and restaurants in walking distance.
This is a very nice hotel if you are looking for something in a good location with friendly and helpful staff, like Chelsea. Our breakfast was great due to the friendly service from Judy. We would definitely stay here again.
Comment from Hotel Management
Feb 21, 2015 by Nicole, Hotel Management
Thank you so much for the wonderful comments regarding your stay with us here at the Fairfield inn Syracuse/Liverpool/Clay. We are glad to hear that our staff went above & beyond to make you feel at home. we look forward to seeing you again soon! Nicole Dodge/GM
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Excellent stay

Posted Aug 12, 2014
Pros: It was clean ,beds comfortable great location near stores and restaurants
Cons: Hot tub
Location: Lots of shopping lots of restaurants
We stayed here to go to the Renaissance Festival it was a great experience. Basic hotel clean beds comfortable staff very courteous we had a great time free breakfast great location thank you Judy and Nicole for making our stay very pleasurable and welcoming
Comment from Hotel Management
Feb 21, 2015 by Nicole, Hotel Management
Thank you so much for choosing to stay with us. It was wonderful to see your costumes that you wore as you prepared to attend the festival. I am glad we were able to be a great location for you while you were in the area. We are thrilled that the staff was attentive to your needs during your stay. We look forward to seeing you next year. Have a great day! Nicole Dodge/GM
3 out of 5
Recommended
for Everyone
by A verified traveler from pa

24 hr sunlight

Posted Jul 21, 2014
Room i got had a high powered landscape light and five high powered street light shining in window all night curtions were sheer so they did not block any light Keept waking up thinking it was morning
Comment from Hotel Management
Feb 7, 2015 by Nicole, Hotel Management
A note of THANKS for allowing us to serve as your host during your recent visit. Your feed back on our service and property is valuable to us and we do welcome all constructive comments concerning your stay. Our apologies that you has issues with the window curtains. Please note that there are blackout drapes behind the sheers to block out the lights. We hope that you will return to allow us the opportunity to make sure that you have a welcoming and pleasant stay. We look forward to seeing you again soon. Nicole Dodge General Manager