Exterior

Reviews of Holiday Inn Express Syracuse Fairgrounds, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 65 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 1 night in Mar 2024

8/10 Good

Tracey

Traveled with group, Business traveler
Location was convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Nagib, Philadelphia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just quiet. No obnoxious people there. Friendly staff and good breakfast. Recommend highly
Stayed 2 nights in Mar 2024

10/10 Excellent

Randy

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet. Staff was friendly.we were 1/2 hr early for check in and they accommodated us no problem.Many choices for breakfast. Jammers restaurant right next to property- could walk to it if you wanted. Overall stay was nice!
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean and the beds comfortable. Breakfast was great too!
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Business traveler
Liked: Amenities, property conditions & facilities
.
Stayed 6 nights in Jan 2024

10/10 Excellent

Adam

Stayed 1 night in Jan 2024

8/10 Good

Moise

Stayed 3 nights in Jan 2024

10/10 Excellent

Fred

Stayed 1 night in Jan 2024

10/10 Excellent

rosa

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Doug

Stayed 1 night in Dec 2023

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was fine. We stayed Friday night and again Sunday night. Friday night stay I found seriously stained sheet. It was after 11 so I crossed my fingers and hoped it was a stain that didn’t wash out completely. Sunday night, different room but the desk chair should have been tossed out weeks ago. The faux leather on the back was shredded, peeling and completely gross. We didn’t use the chair so, again, I let it go. If we reserve again, I WILL inspect the room prior to accepting a room.
Stayed 1 night in Dec 2023

10/10 Excellent

Eileen

Stayed 1 night in Dec 2023
Response from Jennifer C on Jan 15, 2024
Thank you so much for staying with us. Please don't hesitate to stay with us in the future. We look forward to welcoming you back!

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Jennifer C on Jan 15, 2024
Thanks for a perfect rating! Please don't hesitate to stay with us in the future. We look forward to welcoming you back!

10/10 Excellent

James

Stayed 1 night in Dec 2023

6/10 Okay

Joseph

Liked: Property conditions & facilities
Disliked: Staff & service
Staff was abit unfriendly. Smell of breakfast at 4am was quite strong.
Stayed 1 night in Nov 2023

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Stayed 1 night in Nov 2023

10/10 Excellent

Adarsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Albert

Liked: Staff & service
Disliked: Cleanliness, room comfort
Bugs in the room & bed was uncomfortable!!
Stayed 1 night in Nov 2023
Response from Jennifer C on Nov 22, 2023
Albert,Thank you for taking the time to write a review and for providing us with valuable feedback. We're disappointed that your experience with us was anything less than ideal.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jennifer C on Nov 20, 2023
Thank you for choosing us for your overnight accommodations. We appreciate your business!

10/10 Excellent

Joyce

Traveled with partner
Very clean and friendly staff, easy check in.
Stayed 1 night in Nov 2023
Response from Jennifer C on Nov 22, 2023
Joyce,Thank you so much for your great feedback. Please don't hesitate to stay with us in the future. We look forward to welcoming you back!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet as it is out in no where.
Stayed 1 night in Nov 2023
Response from Jennifer C on Nov 16, 2023
Edwin,Thank you so much for your feedback! We appreciate your review and hope to welcome you back soon.

6/10 Okay

Donnall

Traveled with family
Disliked: Staff & service, amenities
Very noisy
Stayed 2 nights in Nov 2023
Response from Jennifer C on Nov 16, 2023
Donnall,Thank you for your taking the time to let me know about your stay.I am very surprised you did not have a quiet night as that is something we are known for. I do hope you have the opportunity to stay with us again and experience a great stay!

6/10 Okay

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine, but wouldn't be my first choice to stay at in the area....or second. Didn't find the room to be the cleanest, bugs in room, needed to ask for furniture to be wiped down as there was i don't know what on it. could hear people in hall, the ice machine, outside noice...so didn't find it the quietest. If you need a place to stay for a night or two for a quick stay it's fine. Breakfast was nice, good selection, added to the value and quality of the stay.
Stayed 2 nights in Nov 2023
Response from Jennifer C on Nov 16, 2023
Carolyn,Thank you for taking the time to provide us with feedback on your recent stay. We sincerely apologize for the disappointment you encountered during your visit.We will address your concerns internally and make the necessary adjustments to ensure that future guests enjoy a memorable and delightful experience. I hope you're willing to give us another chance for a great stay!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best run hotels i have stayed at in awhile
Stayed 3 nights in Nov 2023
Response from Jennifer C on Nov 8, 2023
Thank you for the wonderful feedback! I appreciate your business and hope to see you again as our guest!

8/10 Good

Merri

Stayed 2 nights in Nov 2023
Response from Jennifer C on Nov 16, 2023
Merri,Thank you for staying with us during your recent visit to Syracuse. We hope to see you again soon!

10/10 Excellent

Sujatha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and affordable
Stayed 2 nights in Nov 2023
Response from Jennifer C on Nov 16, 2023
Sujatha,Thank you for the wonderful feedback! I appreciate your business and hope to see you again as our guest!

8/10 Good

Rocio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, pretty good breakfast.
Stayed 2 nights in Nov 2023
Response from Jennifer C on Nov 16, 2023
Rocio,We're truly grateful for your feedback and hope we get to welcome you back in the future.Safe travels!

6/10 Okay

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that. I had to go back down to the desk because I did not get into the room. And I was told the hotel is old so I had to turn the handle up instead of down. Also trying to login to the Wi-Fi and asked for my last name so I had to call the desk for them to walk me through it so I can get on with the access code other than that it’s fine and I will stay here again
Stayed 1 night in Nov 2023
Response from Jennifer C on Nov 16, 2023
Joy,Thank you for your feedback regarding your recent stay.I know that is extremely frustrating when things don't work properly and we have replaced the handle with one that turns the correct way to avoid incidents like this in the future.We hope you might consider staying with us in the future, giving us another opportunity to provide you with a great experience!

8/10 Good

Gary

Liked: Room comfort
Everything was great except our last night they had a marching band staying. They were running the halls keeping many of us up most of the night. Chaperones thought it was funny. We were a group of like 20+ couples.
Stayed 3 nights in Oct 2023
Response from Jennifer C on Nov 16, 2023
Gary,Thank you for the feedback. We are glad you had a great stay despite the noise.Your business is greatly appreciated, thank you for staying with us!

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023
Response from Jennifer C on Nov 16, 2023
Sharon,Thank you for choosing our hotel while visiting Syracuse.Hope to see you again as our guest, thanks!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Jennifer C on Nov 16, 2023
Thank you for the rating!

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off for 90 and 690
Stayed 1 night in Oct 2023
Response from Jennifer C on Nov 16, 2023
Josephine,Thank you for the Review! Have a great day and thank you for staying with us.

8/10 Good

Joan

Stayed 1 night in Oct 2023
Response from Jennifer C on Nov 16, 2023
Joan,Thank you for the review! Have a great day and thank you for staying with us.

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2023

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy the dining experience with great service
Stayed 2 nights in Oct 2023

4/10 Poor

Manuel

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Comfortable beds and convenient location. The floor of the room was dirty and there where gross stains all over the chair in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Sonya

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall positive experience for a one night stop-over location. Bed was comfortable and breakfast bar was nice. Somewhat of an odd location apart from other amenities.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay! Very clean rooms, well maintained property and a great breakfast!
Stayed 1 night in Oct 2023

10/10 Excellent

Keri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Mark

Traveled with family
Served it’s purpose as a place to stay. Good breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and excellent staff! And a quiet location!!
Stayed 1 night in Sep 2023

10/10 Excellent

Judy

Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

John Scott

Had a great stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with very clean rooms and working A/C. Nice breakfast spread to kick off your day right.
Stayed 1 night in Sep 2023

10/10 Excellent

Kaitlyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful! Property and our room were very clean and the bed was comfortable. We really enjoyed the free hot breakfast in the morning and found they had a lot of selection. Lots of parking. If you have access to a car, the mall and other amenities are a short drive.
Stayed 1 night in Sep 2023
Response from Jennifer C on Nov 8, 2023
Thank you for the wonderful feedback and for recognizing our staff!I appreciate your business, thank you for staying with us!