Ratings based on 119 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

One Night in Siracusa

Posted May 19, 2015
Pros: Facilites and location to the Valley of the Temples/
Cons: Wait staff in the restaurant. The quality of the food was passing but not great
Location: Visit the valley of the Temples
The facilities were impressive access was not. we ate at the restaurant (6 of us) and wait staff was very slow and we had incorrect items on the bill.
Comment from Hotel Management
May 24, 2015 by ISABELLA, Hotel Management
Dear Mister we have had no one group from Atlanta this year. And I think that you have done a mistake, because we are in Siracusa and here there is not Valle dei Templi. And you say that we are near Valle dei templi. I hope to have you as our guest so you can do a true reviews.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Wales, UK.

Friendly hotel with excellent cuisine

Posted May 4, 2015
Pros: The best thing was the superb cuisine. Also the friendly and helpful staff.
Cons: The website should make clear the times of the year that the private beach is not open.
Location: Syracuse with all its rich history and archaeological sites is only about ten miles away.
A very welcoming and unspoilt hotel. They make excellent pre-dinner cocktails and the food is superb. There are bicycles free to use and it is only a fifteen minute cycle to an excellent sandy beach called Arenella. Any problems, just ask at reception and you get immediate and efficient help. I will recommend this hotel highly to friends and acquaintances.
4 out of 5
Recommended
for Couples
by A verified traveler from Flitwick, England

Lovely informal & relaxing but well out of the way

Posted Feb 21, 2015
Pros: The staff and the breakfasts
Cons: A shuttle leaving the hotel earlier than 10:30 may offer more options to some visitors
Location: Very quiet setting. Ortigia and Noto are lovely. The slightly more distant Catania and Taormina are worth a visit when it isn't raining (sigh).
A charming hotel set in lovely grounds. It is 15 minutes and a 15 euro trip from Siracusa so its location may be its biggest drawback for some. The staff were very helpful and personable. The room was unspectacular but was warm and clean. It had a good shower and we slept well. We struggled with the Wi-Fi but I am sure if we had been accompanied by any of our teenagers, that would not have been the case. We didn't take advantage of the Sauna or Spa treatments and the pool was still drained when we visited so I cannot comment on them. The cold buffet breakfasts were superb (and the staff would happily fry an egg if you wanted too). The shuttle into Ortigia was a neccesity and it was a shame that the first one in the morning wasn't until 10:30 (the last one back was at 22:00). The shuttle never let us down. I would recommend the hotel to those who want to unwind or who have hired a car but not to those who want to use it as a base for touring about by bus or train.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Lovely hotel in a quiet location.

Posted Dec 10, 2014
Pros: The staff were very helpful and the hotel was quiet. I was there in deep off-season, but given the hotel's size and location I doubt it is ever noisy
Cons: The road signs leading to the hotel are at most junctions leading to the hotel, are printed on white in a light blue cursive font - hard to spot.
Location: Location is rural, quiet and peaceful. Walking distance to the coast with many access points. Syracuse is 5 1/2 miles, but don't try to walk there.
Solo traveller, late November 2014. The hotel is located in a rural location approximately five and a half miles south of Syracuse. They currently have some building work going on opposite which is to be a large spa associated with the hotel and, I believe, owned by the same people. It is possible to tell that work is going on for the spa, but it is so unobtrusive that it is only noticeable visually after you have left the hotel grounds, and not in a particularly negative manner. The facilities are clean and well maintained with very friendly and helpful staff. I had no problems during my time there that had any negative impact on my stay. A short walk away is the coast, which is signed for public access, sports, and swimming, though I did not venture out into the water given the time of year. The hotel has its own private beach and, although I did not visit, I imagine that it would be as well maintained as the hotel and probably a better choice than the public beaches which all seemed to suffer from an accumulation of flotsam and jetsam. I would recommend the hotel for couples and families with access to transport. I would advise anyone going to seriously consider renting a vehicle for getting around. The hotel offers complimentary transfers to and from Syracuse if you give notice on the previous day. The transport is clean, quick and courteous, but I expect that having a vehicle at your own disposal would widen the experience of Sicily significantly.
5 out of 5
Recommended
for Couples
by A verified traveler from london

short break

Posted Nov 23, 2014
Pros: the Jacuzzi,staff and the location
Cons: when the second part of the development is finished
Location: its nice and secluded but with a beach near by 15 minute bike ride (lent for free) and free shuttle bus to thhe main town
myself and my partner recently stayed at this hotel and the staff were amazingly helpful nothing was to much trouble for them .they also said that next year that another part of the hotel would be available for spa,s massages etc and I am definatly looking forward to going back ,personaly I can not find any fault with the hotel
5 out of 5
by Dan W from Bristol

relaxing sicillian getaway

Posted Nov 16, 2014 on Hotels
the hotel and grounds were very nice. The staff were very friendly and would help in any way possible. it was my birthday during our stay and as the hotel staff had taken a passport photocopy for records they had noticed that it was. On the day two of the staff members bought a very nice sicillian birthday chocolate cake and 2 x glasses of prosecco to our room which were free of charge which was very good of them. Our room was very clean and comfortable and recently refurbished as the smell of new wood and paint still lingered in the air. The hotel facillites were adequate with a Spa, Gym and pool on-site. The food was very good as was the waiter service, however it was rather expensive with a 4 course meal working out at €78 per couple which doesn't include drinks or after coffee. Breakfast had a wide variety Italian buffet and was all very good. overall a very good stay and would highly recommend as a Hotel to stay in while visiting the surrounding areas.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, England.

Beautiful hotel in quiet country setting.

Posted Oct 27, 2014
Pros: I really liked the setting and the staff were very helpful. The room was clean and comfortable with a lovely view from the balcony.
Cons: Our room was quite small, but it was a standard room so was adequate.
Location: A lovely quiet, country setting but nothing nearby within comfortable walking distance. However the shuttle is brilliant and you can hire bicycles.
We have just returned from Sicily (October 2014) and were delighted with this hotel. It is about a ten/fifteen minute drive out of the centre of Syracuse. We did not have a car but, their very obliging and free shuttle service into town or to the beach and back to the hotel, made it possible to arrange all the activities and tours we wanted. All the staff were very helpful and most spoke English and German. The breakfast was varied and plentiful. The pool and pool area are lovely and there is a small gym but we were too busy to use them.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Amazing staff that went out of their way!

Posted Oct 15, 2014
Pros: Excellent service! Hands down the best we received in Italy/Sicily.
Cons: The hotel's main picture looks as though the hotel is on the ocean which is not the case.
We only stayed one night. One very helpful gentleman checked us in, gave us excellent recommendations, came up to personally see if he could help with a minor TV issue we were experiencing and couldn't have been more accommodating. When we went to check out the following day, I was disappointed because I wanted to thank him in person for his attentiveness. To my surprise and delight, the woman who checked us out was also very friendly, personable and also gave us helpful recommendations. I think their hotel is a little out of the way, but they completely make up for it with their service and friendliness. As for being a little out of the way, they have a free shuttle to Siracusa (Syracuse), that especially once you see the driving conditions in Siracusa, really is an great service to offer and you might want to consider using it even if you have your own vehicle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bolton

Exemplary service all round.

Posted Oct 14, 2014
Pros: Everything was good. Lovely room, great buildings with lots of character.
Cons: Very little. Perhaps quicker service but no real criticism. Some of the hotel information was slightly contradictory.
Location: Beach and town by shuttle. Archeological sites close by.
Lovely hotel, service was magnificent. Relaxed atmosphere. Beautiful, if slightly isolated. Short shuttle ride provided free to the beach or into town. Great food and facilities.
1 out of 5
by A verified traveler

Bad joke?

Posted Sep 28, 2014 on Hotels
For two consecutive days I reserved this hotel in Siracusa with Hotels.com which gave me a confirmation answer and the night before I received this letter.... It asked me to call by phone to have a relocation because the confirmed hotel has no availability???? 2 consecutive nights as a Gold Member is too much because its the first time this happens to me. Also the procedure of calling by phone is more complicated than sending a mail. I had to reserve another hotel by Hotels.com and its really like a bad joke than you ask me now how was my stay. Please confirme me you didn ' t charge me and explain me why for 2 consecutive days I was changed in a previously aceptes and confirmed hotel. Sincerely Nicolás Berthet Gold Member Dear nicolas Berthet, This is an urgent message regarding your reservation with Hotel Principe di Fitalia (1166903) for 9/26/2014. Unfortunately, the hotel is unable to accept the reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable, alternate accommodations. Your reservation has not been cancelled, but due to a limited amount of availability, it is very important that we speak with you as soon as possible. Please contact our Lodging Support Department at 1-866-430-4981 within North America, so that we can help you find alternate accommodations. Our Lodging Support Department is available 24 hours a day, 7 days a week for your convenience. Please have your Booking Number 460333417 ready so we can expedite your request. We look forward to hearing from you soon. Kind regards, Hotels.com® Lodging Support Services Please do not reply to this email; it was sent from a non-monitored address. Dear nicolas Berthet, This is an urgent message regarding your reservation with Hotel Principe di Fitalia (1166903) for 9/26/2014. Unfortunately, the hotel is unable to accept the reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable, alternate accommodations. Your reservation has not been cancelled, but due to a limited amount of availability, it is very important that we speak with you as soon as possible. Please contact our Lodging Support Department at 1-866-430-4981 within North America, so that we can help you find alternate accommodations. Our Lodging Support Department is available 24 hours a day, 7 days a week for your convenience. Please have your Booking Number 460333417 ready so we can expedite your request. We look forward to hearing from you soon. Kind regards, Hotels.com® Lodging Support Services Please do not reply to this email; it was sent from a non-monitored address. Dear nicolas Berthet, This is an urgent message regarding your reservation with Hotel Principe di Fitalia (1166903) for 9/26/2014. Unfortunately, the hotel is unable to accept the reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable, alternate accommodations. Your reservation has not been cancelled, but due to a limited amount of availability, it is very important that we speak with you as soon as possible. Please contact our Lodging Support Department at 1-866-430-4981 within North America, so that we can help you find alternate accommodations. Our Lodging Support Department is available 24 hours a day, 7 days a week for your convenience. Please have your Booking Number 460333417 ready so we can expedite your request. We look forward to hearing from you soon. Kind regards, Hotels.com® Lodging Support Services Please do not reply to this email; it was sent from a non-monitored address.