Outdoor pool, pool umbrellas, sun loungers
Check availability

Reviews of Charme Hotel Villa Principe di Fitalia

4 out of 5
Charme Hotel Villa Principe di Fitalia
Via Traversa Tonnara di Terrauzza, 38, Syracuse, SR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 110 out of 164 reviews" "
Rating 8 - Good. 47 out of 164 reviews" "
Rating 6 - Okay. 6 out of 164 reviews" "
Rating 4 - Poor. 0 out of 164 reviews" "
Rating 2 - Terrible. 1 out of 164 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice premises and helpful service
Nice location about 15-20 min drive from Syracuse town. Had some issue with a waiter serving the wrong items, but the hotel was kind enough to give us that for free, plus a nice bottle of wine that we had selected. Big pool area for both our hotel (the 4 star one, that Hotels.com have not updated yet) and the 5 star one. Great breakfast as well. Just miss the porridge which is more non existent all over Italy.
Stayed 2 nights in Aug 2021

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort stay AND/OR jumping off point
Excellent. Perfect jumping off point to enjoy historic Siricusa and especially Ortygia. Free parking and excellent free breakfast. 12 min to a car park that's reasonable and walking distance to everything. Better than staying in town where it's crowded and parking complicated. Helpful staff and lovely property if you want to relax for a bit.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool is absolutely fantastic There is also a tennis court in good condition, but you have to pay extra. The restaurant is also very good and has live entertainment at dinner time.
Stayed 2 nights in Sep 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of Perfection
Could not fault the hotel. Can only praise enormously.They gave us a free upgrade! Homemade biscuits delivered to our room . Helped enormously with our plans. Shuttle into Siracuse was such a bonus. Staff exceptionally pleasant & helpful. Room so pristine & 2 bathrooms- no marital distress!. Breakfast exhibited huge variety . pool inviting.
Stayed 2 nights in May 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unexpected treat near Syracusa
This 5 Star Spa Hotel was magnificent in every way. The actual spa facilities were all world class, including amazing options for children. Breakfast was exceptional. The bartenders knew what they were doing. The only downside was location if spending time in Ortigia is a priority. The hotel offers a free shuttle or will arrange taxis...less than 20 minutes away. The staff was warm, professional and quite helpful.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
nice. One night no air con and quite a dark room but staff very good and moved room. Excellent free shuttle to ortigia. Sauna should be free to guests not additional high charge of €40+ per session . Nice clean hotel, good breakfast
Stayed 3 nights in Oct 2018
Response from HPDF General Manager on Nov 25, 2018
We would like tot hank You for your precious words and for having found the time for reviewing our Hotel. We are grateful that you have had an enjoyable stay and we look forward to welcome You again as our special guests.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
A couple of pleasant days checking out Ortygia and the old town... pool time at the resort was relaxing and was welcome after 5 weeks travelling in Europe... beautiful resort ... surrounding neighbourhood is agricultural and somewhat rundown... the resort especially the newer side is quite up scale
Stayed 2 nights in Oct 2018
Response from I.A. Hotel Manager on Oct 13, 2018
We would like tot hank You for your precious words and for having found the time for reviewing our Hotel. We are grateful that you have had an enjoyable stay and we look forward to welcome You again as our special guests.

8/10 Good

PwterB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel located in quiet area
Excellent service friendly staff great shuttle service to ortigia and beach great saving on taxis . Great comprehensive breakfast only downside expensive drinks and evening meals
Stayed 7 nights in Sep 2018
Response from I.A. Hotel Manager on Oct 13, 2018
We would like tot hank You for your precious words and for having found the time for reviewing our Hotel. We are grateful that you have had an enjoyable stay and we look forward to welcome You again as our special guests.

10/10 Excellent

Jane, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, expensive meals
This is a wonderful hotel. The staff are all very friendly and helpful. The breakfast (included) was the very best choice possible and all really fresh and continually topped-up. The free shuttle to a local beach and into Syracuse/Ortiga is a brilliant service. The swimming pools and sun beds are fantastic. You do not have to eat in the restaurant, but there is no where else walkable at all nearby. We found the food to be expensive for what it was - 15 Euro for just 6 small pieces of ravioli for example ! Sides all have to be paid for separately too. Don't let that put you off staying at this gem of a hotel, but do be prepared.
Stayed 5 nights in Aug 2018
Response from I.A. Hotel Manager on Oct 13, 2018
We would like tot hank You for your precious words and for having found the time for reviewing our Hotel. We are grateful that you have had an enjoyable stay and we look forward to welcome You again as our special guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you know what you are getting
This hotel is in two parts and their website only really covers the other part - The "Wellness" hotel. That part is very modern and has excellent facilities that residents of both parts can use. However, the "Hotel" refers to the older part. One of the staff said that this is in fact only 4 star and its facilities would suggest this. The room we had was in fact a conversion of another, non-bedroom, type of room, maybe a conference room? The conversion had been done well but lacked a few details, most importantly on the safety side. There was no telephone and no fire sensor or break glass alarm point so if someone fell ill during the night, had a fire or an intruder, there was no way of contacting the staff without a 100 yard + walk. I raised my concerns about the lack of safety facilities and was told that it complied with Italian law. That maybe be the case but it is not what one would expect. Other major annoyance was the number of flies around both properties, being worst at the older part. On the positive side, we found the staff most helpful and friendly, willing to do what they could to make your stay pleasant. So, finally, Expedia should not be selling the "Hotel" as a 5 start property as we did not have a 5 star room.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2013
Response from Hotel Manager on Jun 2, 2018
Dear Sirs, Thank You for having chosen our Hotel. We hope to welcome You again in the future as our special Guests.

10/10 Excellent

Barbara, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities and excellent service.
The staff at the hotel were friendly and helpful. They genuinely wanted to do small things that made a difference such as setting up a breakfast table in the sun or ordering a taxi. They also found and looked after a wallet one of us left in the room by accident and everything was returned. So a big thank you from us.
Stayed 2 nights in Apr 2018
Response from Hotel Manager on Jun 2, 2018
Dear Sirs, Thank You for having chosen our Hotel and for Your kind words. We hope to welcome You again in the future as our special Guests.

8/10 Good

David, Warwick. UK

Liked: Cleanliness, staff & service
Clean p- Modern Hotel
Nice clean modern Hotel with good facilities. Some bedrooms are apart from the main Hotel across a road -( beware when crossing as visibility is poor and cars drive too fast) The bedrooms in the separate accommodation are old and rather dated. However clean and well maintained. Advertised as a superior room with balcony - somewhat questionable however. A picture of theHotel showing a beach and sun umbrellas is rather misleading - Hotel is 5-10 minutes drive to the beach. The Hotel is some 20 minutes drive from Saracusa.. Roads in the area are extremely poor with numerous potholes and some unmade areas. If renting a car beware of these potholes which can ruin tyres etc.
Stayed 9 nights in Sep 2017

10/10 Excellent

marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Loved it Our favorite
Stayed 2 nights in Sep 2017

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, outstanding pool area and spa was beautiful. Courtesy bus was very useful to get into Syracuse (20mins). Very enjoyable stay and helpful front desk. Polite and friendly staff, not always a given in this part of the world.
Stayed 4 nights in Aug 2017

10/10 Excellent

chris, stourbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel with huge pool
Two sides to the hotel separated by a minor road. The 5* side had the huge outdoor pool, indoor pool, extensive gym and main hotel complex. We were based on the 4* side in the original hotel villa which was beautiful, clean and modern. We stayed in a family room which was fine for a family of four- room was air conditioned. Brilliant breakfast and good lunch options by the pool during the day. Great friendly staff but the best thing was the free shuttle service into beautiful ortigia which was perfect for evening meals. You don't want to be driving into Ortigia due to the traffic, so this saved significant taxi fares. Ortigia has many quality restaurants down winding streets and the harbour has done cool bars overlooking the super yachts
Stayed 11 nights in Jul 2017

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bella Principe di Fitalia
Older converted villa (quirky & comfortable) and small modern spa hotel, one business, on either side of a country road. 20 mins drive to Syracuse. Superb staff, immaculately clean, good food with lots of choice, lovely pool /gardens.Shuttle provided by hotel to/ from Syracuse several times per day...just book in advance. Spa good with reasonable prices. Well equipped, air-conditioned hotel gym. Had a terrific stay & would recommend.
Stayed 7 nights in Jul 2017

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel
Great location for visiting Syracuse with a free shuttle bus service to make it east. Oryigia sca real sweet spot for walks ng around. The hotel has two lovely swimming pools. The arranged a great transfer to a local beach club for us. The staff couldn't have been more helpful. Great breakfast buffet spread. We had a couple of good massages.
Stayed 1 night in Jul 2017

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing hotel. Fantastic breakfasts. Very big ourdoor pool.

10/10 Excellent

Theresa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in a pretty location
Wonderful, very nice staff and a car to take you to the beach and collect on demand. 15 mins by shuttle to Syracuse so easy to have a quiet or busy experience in the same day. We loved it!

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hideaway
Once you find the hotel which was on a beaten path, you'd be heart struck with the serenity and beauty of the sicilian countryside. One side of the property is traditional sicilian where we stayed at and very happy with. perfect and tasteful deco, comfy beds, decent sized bathroom and good toiletry. the other side of th property is the communal area, spa and restaurant. perfectly modern yet with an elegant italian spin. sitting outside the lounge area with a view of the nicely arranged garden and swimming pool sipping orange juice can't be more satisfying. breakfast is amazing with lots of selections. front desk is super helpful and friendly. she even worked late into the night helping us separate a large bed into two single ones as we reserved. Our group of five can't say enough good things about this 4-star hotel and 5-star spa property. Perfect hideaway for peace of mind and relaxation.

8/10 Good

zoe, Lowestoft

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally friendly staff
Beautiful old building. Very comfortable and huge new spa area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
excellent hotel, good restaurant, staff very friendly, wonderful facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely worth it!
It was an excellent stay! Beautiful hotel, professional staff, lovely room...basically everything was perfect! Will definitely return!

8/10 Good

David, Banbury

Liked: Cleanliness, staff & service, room comfort
Quiet, relaxing break
An out of the way place for a B&B stay near Siracusa, with character and charm. We stayed in the old house rather than in the new apartments and chalets across the road associated with the brand new Spa facilities. Self service breakfast at the old house site had a wide selection of foods to suit most tastes. Used the old house pool daily-clean, quiet and deep enough for diving into. There is a shuttle service to a private beach 10 mins away-transport and entry at no cost. Room was clean, bed comfortable and shower usable. Complimentary bathing towels and air-con was a blessing. Room had a small balcony (no view) but no chairs to use to relax outside. There was however a nearby roof patio with fixed pergola and rattin furniture to use. Points to watch-literature confusing about the room fridge contents-suggested free but not so! Also evening meal needed to be selected in the morning and taken over at the Spa facility. The bar was also there so no convenient refreshments outlet by the old house pool. Transport to Siracusa needed to be booked well ahead of each visit. No complimentary hand soap in the bathroom so we used the shower gel provided instead. Menu was limited and relatively expensive-watch the two Euro charge for bread, which is not mentioned anywhere on the menus that we saw. Recommend that each room has a snagging list left in it for guests to complete for suggested improvements-for instance our shower door did not shut properly, which could lead to water damage.

8/10 Good

istanbulcouple, turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for silence, pool and beach
nice hotel with good price.beach is good.garden and pool are beatiful.

6/10 Okay

Jim, England

Dis-functional
The hotel is split across a road with the old part now not supported by customer services such as reception, staffed bar, catering etc. To get services you have to cross to the new, nearly complete building and ask for waiter service. This lets down what is a quite quaint older hotel which with better service would be a comfortable place to stay. The modern hotel being completed across the road is where you breakfast and enjoy spa facilities. This part of the hotel is a bit sterile and sole-less, more akin to a swiss medical centre than a place to relax. Their own private beach was not available in last week of May as too early in the season so you had to pay for use of another private beach.
Response from Isabella on Jun 17, 2015
Dear guest we have breakfast and bar service in the old hotel till 1 p.m.. This part of the hotel is new and modern a little bit different from the old one,so all people could have a choice. Our own private beach was not available in last week of May ,so if someone would like to go to the beach could go to public beach totally free.

6/10 Okay

Frank , Atlanta, GA

Liked: Cleanliness, property conditions & facilities, room comfort
One Night in Siracusa
The facilities were impressive access was not. we ate at the restaurant (6 of us) and wait staff was very slow and we had incorrect items on the bill.
Response from ISABELLA on May 24, 2015
Dear Mister we have had no one group from Atlanta this year. And I think that you have done a mistake, because we are in Siracusa and here there is not Valle dei Templi. And you say that we are near Valle dei templi. I hope to have you as our guest so you can do a true reviews.

8/10 Good

John, South Wales, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel with excellent cuisine
A very welcoming and unspoilt hotel. They make excellent pre-dinner cocktails and the food is superb. There are bicycles free to use and it is only a fifteen minute cycle to an excellent sandy beach called Arenella. Any problems, just ask at reception and you get immediate and efficient help. I will recommend this hotel highly to friends and acquaintances.

8/10 Good

Chris, Flitwick, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely informal & relaxing but well out of the way
A charming hotel set in lovely grounds. It is 15 minutes and a 15 euro trip from Siracusa so its location may be its biggest drawback for some. The staff were very helpful and personable. The room was unspectacular but was warm and clean. It had a good shower and we slept well. We struggled with the Wi-Fi but I am sure if we had been accompanied by any of our teenagers, that would not have been the case. We didn't take advantage of the Sauna or Spa treatments and the pool was still drained when we visited so I cannot comment on them. The cold buffet breakfasts were superb (and the staff would happily fry an egg if you wanted too). The shuttle into Ortigia was a neccesity and it was a shame that the first one in the morning wasn't until 10:30 (the last one back was at 22:00). The shuttle never let us down. I would recommend the hotel to those who want to unwind or who have hired a car but not to those who want to use it as a base for touring about by bus or train.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a quiet location.
Solo traveller, late November 2014. The hotel is located in a rural location approximately five and a half miles south of Syracuse. They currently have some building work going on opposite which is to be a large spa associated with the hotel and, I believe, owned by the same people. It is possible to tell that work is going on for the spa, but it is so unobtrusive that it is only noticeable visually after you have left the hotel grounds, and not in a particularly negative manner. The facilities are clean and well maintained with very friendly and helpful staff. I had no problems during my time there that had any negative impact on my stay. A short walk away is the coast, which is signed for public access, sports, and swimming, though I did not venture out into the water given the time of year. The hotel has its own private beach and, although I did not visit, I imagine that it would be as well maintained as the hotel and probably a better choice than the public beaches which all seemed to suffer from an accumulation of flotsam and jetsam. I would recommend the hotel for couples and families with access to transport. I would advise anyone going to seriously consider renting a vehicle for getting around. The hotel offers complimentary transfers to and from Syracuse if you give notice on the previous day. The transport is clean, quick and courteous, but I expect that having a vehicle at your own disposal would widen the experience of Sicily significantly.

10/10 Excellent

simon, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short break
myself and my partner recently stayed at this hotel and the staff were amazingly helpful nothing was to much trouble for them .they also said that next year that another part of the hotel would be available for spa,s massages etc and I am definatly looking forward to going back ,personaly I can not find any fault with the hotel

10/10 Excellent

Dan W, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing sicillian getaway
the hotel and grounds were very nice. The staff were very friendly and would help in any way possible. it was my birthday during our stay and as the hotel staff had taken a passport photocopy for records they had noticed that it was. On the day two of the staff members bought a very nice sicillian birthday chocolate cake and 2 x glasses of prosecco to our room which were free of charge which was very good of them. Our room was very clean and comfortable and recently refurbished as the smell of new wood and paint still lingered in the air. The hotel facillites were adequate with a Spa, Gym and pool on-site. The food was very good as was the waiter service, however it was rather expensive with a 4 course meal working out at €78 per couple which doesn't include drinks or after coffee. Breakfast had a wide variety Italian buffet and was all very good. overall a very good stay and would highly recommend as a Hotel to stay in while visiting the surrounding areas.

10/10 Excellent

Theresa, London, England.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in quiet country setting.
We have just returned from Sicily (October 2014) and were delighted with this hotel. It is about a ten/fifteen minute drive out of the centre of Syracuse. We did not have a car but, their very obliging and free shuttle service into town or to the beach and back to the hotel, made it possible to arrange all the activities and tours we wanted. All the staff were very helpful and most spoke English and German. The breakfast was varied and plentiful. The pool and pool area are lovely and there is a small gym but we were too busy to use them.

8/10 Good

BC, Colorado

Liked: Cleanliness, staff & service, room comfort
Amazing staff that went out of their way!
We only stayed one night. One very helpful gentleman checked us in, gave us excellent recommendations, came up to personally see if he could help with a minor TV issue we were experiencing and couldn't have been more accommodating. When we went to check out the following day, I was disappointed because I wanted to thank him in person for his attentiveness. To my surprise and delight, the woman who checked us out was also very friendly, personable and also gave us helpful recommendations. I think their hotel is a little out of the way, but they completely make up for it with their service and friendliness. As for being a little out of the way, they have a free shuttle to Siracusa (Syracuse), that especially once you see the driving conditions in Siracusa, really is an great service to offer and you might want to consider using it even if you have your own vehicle.

10/10 Excellent

Big Show, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary service all round.
Lovely hotel, service was magnificent. Relaxed atmosphere. Beautiful, if slightly isolated. Short shuttle ride provided free to the beach or into town. Great food and facilities.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad joke?
For two consecutive days I reserved this hotel in Siracusa with Hotels.com which gave me a confirmation answer and the night before I received this letter.... It asked me to call by phone to have a relocation because the confirmed hotel has no availability???? 2 consecutive nights as a Gold Member is too much because its the first time this happens to me. Also the procedure of calling by phone is more complicated than sending a mail. I had to reserve another hotel by Hotels.com and its really like a bad joke than you ask me now how was my stay. Please confirme me you didn ' t charge me and explain me why for 2 consecutive days I was changed in a previously aceptes and confirmed hotel. Sincerely Nicolás Berthet Gold Member Dear nicolas Berthet, This is an urgent message regarding your reservation with Hotel Principe di Fitalia (1166903) for 9/26/2014. Unfortunately, the hotel is unable to accept the reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable, alternate accommodations. Your reservation has not been cancelled, but due to a limited amount of availability, it is very important that we speak with you as soon as possible. Please contact our Lodging Support Department at 1-866-430-4981 within North America, so that we can help you find alternate accommodations. Our Lodging Support Department is available 24 hours a day, 7 days a week for your convenience. Please have your Booking Number 460333417 ready so we can expedite your request. We look forward to hearing from you soon. Kind regards, Hotels.com® Lodging Support Services Please do not reply to this email; it was sent from a non-monitored address. Dear nicolas Berthet, This is an urgent message regarding your reservation with Hotel Principe di Fitalia (1166903) for 9/26/2014. Unfortunately, the hotel is unable to accept the reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable, alternate accommodations. Your reservation has not been cancelled, but due to a limited amount of availability, it is very important that we speak with you as soon as possible. Please contact our Lodging Support Department at 1-866-430-4981 within North America, so that we can help you find alternate accommodations. Our Lodging Support Department is available 24 hours a day, 7 days a week for your convenience. Please have your Booking Number 460333417 ready so we can expedite your request. We look forward to hearing from you soon. Kind regards, Hotels.com® Lodging Support Services Please do not reply to this email; it was sent from a non-monitored address. Dear nicolas Berthet, This is an urgent message regarding your reservation with Hotel Principe di Fitalia (1166903) for 9/26/2014. Unfortunately, the hotel is unable to accept the reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable, alternate accommodations. Your reservation has not been cancelled, but due to a limited amount of availability, it is very important that we speak with you as soon as possible. Please contact our Lodging Support Department at 1-866-430-4981 within North America, so that we can help you find alternate accommodations. Our Lodging Support Department is available 24 hours a day, 7 days a week for your convenience. Please have your Booking Number 460333417 ready so we can expedite your request. We look forward to hearing from you soon. Kind regards, Hotels.com® Lodging Support Services Please do not reply to this email; it was sent from a non-monitored address.

10/10 Excellent

Jude, Hove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel with superb staff and service.
The unique hospitality provided by the hotel staff with its free shuttle service to the beach and to Ortigia make your stay truly welcoming and relaxing. The pool temperature is delightful. Food varied and plentiful. A great place to stay!

10/10 Excellent

boz, york, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel handy for Syracuse and the beach
We spent a couple of nights here whilst touring around Sicily with my family. firstly, the staff could not have been more helpful/ welcoming and the hotel itself is not too large giving a nice quiet feel. The hotel , pool and facilities were very nice with a great breakfast ( the pastries were so fresh ) We had a car so getting in and out of Syracuse / to the beach was no problem but the hotel runs its own complimentary shuttle service which they do very well and try to accommodate the times you want. Overall we loved it and would recommend it if you want to stay in the Syracuse area but be out of the main town otself

10/10 Excellent

Suzie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with fab pool
Our favourite of the 3 hotels we stayed in on our recent trip to Sicily. Outside of main area but easy to drive to and hotel provides free shuttle service too. Staff were all friendly and helpful. Room and food were great. The pool was fantastic with very shallow part that you could laze in to keep cool in the heat.

10/10 Excellent

FAMILY (3 ), IRELAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMPLETE PACKAGE
HAD READ GREAT REVIEWS ABOUT THIS HOTEL BEFORE BOOKING AND SO WAS LOOKING FORWARD TO AN ENJOYABLE STAY - AND THE RESULT - A REALLY WELL RUN HOTEL, OFFERING FACILITIES & SERVICES THAT FEW BIG HOTELS COULD / WOULD. FREE SHUTTLE TO HOTEL LIDO / CITY - BEST BREAKFAST OVERLOOKING POOL OUTSIDE, VERY FRIENDLY STAFF, ROOM HAD NICE TERRACE, POOL AREA VERY WELL MAINTAINED - IF IT'S A RELAXING HOLIDAY YOU'RE AFTER, THEN LOOK NO FURTHER.

8/10 Good

Holiday Trip, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading promotion
The hotel was beautiful, the pool and adjacent dining area particularly so. The breakfast was good and the one evening meal we had there during our stay was very good. The lady responsible for the reception staff was particularly attentive but some of her staff appeared inexperienced. The main photo used on this website gave us the impression of proximity to the sea which was miles away and very difficult to find, so much so that the staff who directed us there did not know where it was and there was no parking available nearby when we got there. The African bar pictured is not part of the hotel but they can give you a ticket to sit on a lounge there.

10/10 Excellent

Whitehouses, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Comfort
This pretty out of town hotel will work to help you relax or get fit or both! Whether working out in th gym, swimming in the lovely pool or reading in the shade or the air conditioning of your room, this hotel has it all. Cleanliness, service, great breakfasts a nd coffee, multi-lingual concierge and also a free hotel shuttle bus into Syracuse. It even has it's own beach. Take us back soon, please!!

8/10 Good

Nigel & Alice, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel, great pool area but out of the way
We knew when we booked the hotel it was in the middle of nowhere so no complaints from us on that score - the shuttle into town is great if you want a few drinks in the evening. Breakfast is very good, the pool area is great. The staff are very friendly. The rooms are a little basic for a 4 star - which you expect in European hotels.

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff couldn't do enough for us
Overall great experience. The hotel was nice and the staff were friendly and couldn't do enough for us! The hotel is about 20 minutes out of Siracusa - there is a shuttle but it's definitely easier if you have a car. Breakfast was a highlight- lots of variety. Wifi somewhat sporadic.

8/10 Good

Certs, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Siracusa
This is a very nice hotel with a lovely staff. It has a beautiful pool, a delicious breakfast and they could not have been more accommodating. The only drawback is that the location is quite isolated and it is 10 minutes by car to anything else. We had dinner there one night and enjoyed it as well.

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent staff
We enjoyed our stay here and it was good value for money. The staff could not do enough for you, and were helpful at all times. We had bad weather and without the option to use outside tables, things were a little crowded and slow at breakfast on one day. Room was great. This hotel is hard to find especially in the dark and is a 10 miute drive outside Syracuse. However being out of town means it is in a much more pleasant environment. The hotel runs a shuttle bus into the old part of Syracuse several times a day. Would highly recommend the hotel.

10/10 Excellent

Andreas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff
My wife and I stayed here at the beginning of April and loved the hotel. The staff was fantastic and the hotel facilities were great (pool, gym, table tennis table and Jacuzzi). Each little room came with a little balcony which we used for afternoon coffees (free all day) and evening drinks. Unfortunately our fridge was broken, but the staff immediately fixed it and we were given a bottle of wine for our troubles, excellent customer service in my books. Would certainly recommend it. Location is great if you want peace and quiet. However we found that you definitely need a car if you want to do anything. We managed to only find one bar and one pizzeria but both were a 5 minute drive away, you could walk it but it would take a while.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem.
Excellent hotel - all you could wish for in this area. Staff friendly and very helpful. Nice swimming pool. Super restaurant with high quality Italian cuisine. Very enjoyable stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, helpful courteous staff.
Enjoyable stay, with the best continental breakfast ever.