Ratings based on 372 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Henry

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 22, 2017 by Bridget, Hotel Management
Dear Henry, Thank you so much- we appreciate it! Jamie
5 out of 5
by A verified traveler

Posted Apr 6, 2017 on Hotels
Comment from Hotel Management
Apr 16, 2017 by Corrin, Hotel Management
Thank you for being our guest! We hope to see you again soon! Best Wishes, Corrin Nicholas AGM
5 out of 5
by Meaghan

Posted Apr 6, 2017 on Hotels
AMAZING. They brought up champagne AND a cupcake for my birthday! A lovely stay and a beautiful hotel--staff was incredible.
Comment from Hotel Management
Apr 16, 2017 by Corrin, Hotel Management
Dear Meaghan, Thank you for letting us be a part of your special day! I hope that you had a wonderful birthday and that we will see you again soon! Best Wishes, Corrin Nicholas AGM
5 out of 5
by Janice

The best staff!!

Posted Apr 3, 2017 on Hotels
Location- perfect! Accommodations- perfect! But, the most outstanding was the staff!! So nice, very helpful, very polite and welcoming. Thank you!
Comment from Hotel Management
Apr 22, 2017 by Bridget, Hotel Management
Dear Janice, Thank you for staying with us and leaving a review. Thanks so much for kind comments about our staff- it means a lot to us! Jamie
5 out of 5
Recommended
for Everyone
by A verified traveler from Schenectady New York

Downtown

Posted Mar 22, 2017
Right in the heart of downtown Syracuse this beautiful , nice and all the comforts of home.
Comment from Hotel Management
Apr 22, 2017 by Jamie, Hotel Management
Dear J and J, Thank you for choosing our hotel and leaving a review. We appreciate it so much! We hope to see you again- Jamie
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Great location. Excellent omelet station in the mornings.
Comment from Hotel Management
Mar 21, 2017 by Jamie, Hotel Management
Thank you so much for staying with us and leaving a review. We appreciate it! Hope to see you again- Jamie
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017 on Orbitz
Very nice hotel in the heart of armory square. The room was clean and the help was great.
Comment from Hotel Management
Mar 21, 2017 by Jamie, Hotel Management
Thank you for choosing our hotel and leaving feedback- we appreciate it and hope you'll visit us again. Best Regards, Jamie
5 out of 5
by Michael

Perfect Spot

Posted Mar 6, 2017 on Hotels
Whole heartedly recommend this hotel, everything fist class. Staff was excellent, complimentary breakfast (omelet station) fantastic, location is perfect for anything in downtown Syracuse.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear Michael, Thank you so much- we really appreciate your feedback and are happy to see you enjoyed your stay with us. Jamie
5 out of 5
by Jamie

Great experience

Posted Mar 5, 2017 on Hotels
Very friendly and helpful staff.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear Jamie, Thanks so much for staying with us and leaving a review. We hope to see you again- Jamie
4 out of 5
by A verified traveler

Posted Mar 4, 2017 on Hotels
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you for being our guest- we appreciate your feedback. Jamie