Ratings based on 830 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick trip to visit the college

Posted Apr 18, 2017
The only minor issue was that none of the printers in the lobby were functional (all out of ink), so there was no way to print a boarding pass. Otherwise, a modern feel to a clean hotel with a nice breakfast.
Comment from Hotel Management
Apr 19, 2017 by Maplewood Suites, Hotel Management
We're happy to hear you enjoyed your stay with us. I do apologize for the mishap with the printers, and hope you were able to get assistance printing your ticket through the front desk agent.
5 out of 5
Recommended
for Other
by A verified traveler

Posted Mar 1, 2017
Pros: Everything
Its the Best. Everything I Wanted. Would Return Again Next time.
Comment from Hotel Management
Mar 6, 2017 by Maplewood Suites, Hotel Management
Thank you for your review. I'm glad to hear that you enjoyed everything about your stay, and look forward to having you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Clark Mills, NY

Nice hotel close to shopping and museums.

Posted Feb 26, 2017
Pros: Loved the updated rooms, with kitchen. Cupboards, utensils, glasses and plates. Pots and pans. Nice size fridge, bigger than the usual hotel fridge.
Cons: Our only issue was a slightly loud heater/air conditioner fan. Did not interfere with sleep. Other than that the room was clean and comfortable.
Location: Location was right off the thruway, exit 36. Destiny USA, was 4 minutes away. The MOST museum was about 7 minutes away. Many great restaurants.
Checked in with my two daughters and 4 year old granddaughter. From the time we got to the room, till we left the next day, we were talking about coming back.
Comment from Hotel Management
Feb 27, 2017 by Maplewood Suites, Hotel Management
Shelley, thank you for your review. We're happy to hear that you all enjoyed the room amenities and our convenient location. We truly hope to have you all back in the future for your next girls trip!
4 out of 5
Recommended
for Everyone
by A verified traveler from Massena

Great hotel for the money

Posted Feb 25, 2017
Pros: Breakfast, staff
Great family-friendly hotel. Staff is wonderful and the breakfast is second to none as far as continental goes. Staff goes out of their way to make sure you enjoy your stay. We will return!
Comment from Hotel Management
Feb 27, 2017 by Maplewood Suites, Hotel Management
Christine, we're delighted to hear that we'll have the opportunity to have you back in the future, and that you enjoyed our breakfast and friendly team members during your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Great hotel in the Liverpool Syracuse area we love coming here to relax every so often and swim! The rooms are great and always well kept.
Comment from Hotel Management
Feb 27, 2017 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad you enjoy your reoccurring stays with us, especially due to the pool, and we hope to continue having you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, very clean, great breakfast and staff

Posted Feb 21, 2017
Pros: Michelle D was very accommodating at the desk, the room was spacious, beds very comfortable, housekeeping efficient, pool good temperature
Cons: The deck around the pool was slippery when wet.
Location: Staff directed us to two excellent restaurants, The Retreat and The Clam Bar. Food was more than excellent.
We spent 2 days at Maplewood Extended Stay, and truly enjoyed our time. The hotel was extremely clean (important to me), staff was friendly and accommodating. Breakfast was buffet with sausage, eggs, waffles, fresh cut up fruit, cereal, Danish and muffins. Gluten free bagels available. The pool was a good temperature, hot tub too. The onsite restaurant offered a bar and dining room, with live music in the evening. There was a $5 door charge.
Comment from Hotel Management
Feb 23, 2017 by Maplewood Suites, Hotel Management
LeeCee, we're happy to see that you overall enjoyed your 2 night stay with us. I do apologize that the pool area became slick as the water found it's way outside of the pool, and hope you were able to navigate accordingly. I will pass your kind words to Michelle D, and hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

clearly working to be a top hotel

Posted Feb 19, 2017
Pros: Everything was top notch.
Cons: Oh, i don't know maybe a heli-pad??? (jk)
We stayed here as a last minute choice while on a road trip, and thanks to Expedia got an insane discount for our night. Even at full price, this hotel would have been a bargain - everything sparkled and seemed brand new, updating styling, two free drink tickets for the bar, free airport shuttle (didnt need), and a FULL breakfast. Very very impressive.
Comment from Hotel Management
Feb 23, 2017 by Maplewood Suites, Hotel Management
Amazing what great things can come from last minute decisions, and we're delighted that yours led you to our door! I'm glad to hear that everything exceeded your expectations, on top of your great offer, and we hope to have you back in the future!
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but difficult dicing THEIR mistake!

Posted Feb 13, 2017
I booked this hotel through Expedia. Booked 2 separate rooms. One for 1 night stay, prepaid through my Expedia reservation. The other, for 2 nights with my credit/debit card to hold, and different card for room deposits. Paid cash for 2nd room, and they still charged my card fire both nights, and it was difficult to attempt to resolve issue!
Comment from Hotel Management
Feb 16, 2017 by Maplewood Suites, Hotel Management
Cathy, I apologize for the misunderstandings, however to my knowledge this was promptly taken care of. If you have any further problems, feel free to give us a call.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
It was a very nice and clean room. But there was a can of V8 juice we found under the bed that wasn't ours. Also we could hear guest conversations from down the hall as well
Comment from Hotel Management
Feb 13, 2017 by Maplewood Suites, Hotel Management
Thank you for your feedback. I apologize for the juice found under the bed and noise levels. We are glad the rest of your stay appears to have gone well, and we hope to have you back in the future.
5 out of 5
Recommended
for Families
by A verified traveler from Indian Lake NY

Loved the hotel wish we could have stayed longer!

Posted Feb 9, 2017
Pros: My boys loved the pool! Having it open until 10pm was great
Location: Its perfect everything is minutes away!
Loved the hotel wish we could have stayed longer! My boys loved the pool! Having it open until 10pm was great
Comment from Hotel Management
Feb 13, 2017 by Maplewood Suites, Hotel Management
Jess, we're delighted to hear that our indoor pool was a huge hit with you and your boys during your stay, along with the convenience of our location. We hope to have you back in the future, maybe even for a longer stay!