Ratings based on 1,906 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from toronto canada

Overall great experience....

Posted Jul 5, 2016
Overall great experience and the breakfast is very impressive. Staff is polite.
Comment from Hotel Management
Jul 5, 2016 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad that you enjoyed the breakfast and staff during your stay, and hope to have you back in the future.
5 out of 5
by A verified traveler from Urbandale, IA.

Great suprise

Posted May 29, 2016
Pros: The Price was extremely reasonable. The new remodel with modern decorations and clean.
Cons: Hooks on the bathroom wall to hang a towel.
We were pleasantly surprised when we walked it. The room was spacious, newly decorated and very clean. The staff was very friendly and helpful. The chefs were very acommodating and made us omlets just the way we like them. I would definitely recommend this hotel. The price was extremely reasonable.
Comment from Hotel Management
May 31, 2016 by Maplewood Suites, Hotel Management
Donna, we're so glad to hear that we could be a pleasant surprise for your visit to the Syracuse area, especially with our rooms, decor and breakfast! I will pass your kind words onto the chef as well. Thank you for staying with us and we hope to have you back in the future!
5 out of 5
by A verified traveler

Beautiful inside

Posted May 26, 2016
Pros: Room beautifully clean. Linens fresh and new. Kitchenette for folks staying longer. Very quiet.
Cons: Was great.
Location: East access off the highway.
The hotel was in process of an exterior painting during our stay. Walked in the lobby is 2 stories high and sunny. The young man at the desk was most helpful. It was a weekend night so at one end of the building was a bar with dance floor and a live band. We asked for a room at the other end just ìn case it was noisy, not sure it would have been. The breakfast is the best I have seen at a hotel. Yougurt 4 kinds of fresh fruit cut up for it with nuts and granola. Even had gluten free waffle type things. Multiple breads, bagels etc.
Comment from Hotel Management
May 31, 2016 by Maplewood Suites, Hotel Management
Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed the bar, breakfast options and staff during your stay, and hope to have you back in the future!
5 out of 5
by A verified traveler from D

Very clean and comfortable

Posted May 22, 2016
Nice size room and very comfortable bed. The breakfast was nice and everything went very smoothly as well as the exercise room being a plus
Comment from Hotel Management
May 23, 2016 by Maplewood Suites, Hotel Management
John, we're glad to hear that you found comfort in our beds, enjoyed our breakfast and fitness center. We work hard to make our guests happy, truly appreciate your feedback and hope to have you back in the future!
3 out of 5
by Betty

Not what it said it was.

Posted Apr 29, 2016 on Hotels
Sorry, have had better times in my life. No one told us pool was out which is one reason we decided to stay there. Also wifi sucks. Only was able to use early on Saturday. Then was weak. Checkin was at 3 and we had to wait until 3:45 to get in room. After traveling, you want to freshen up. Had someone in hospital so we couldn't just leave.
4 out of 5
by Bob

Posted Apr 28, 2016 on Hotels
Comment from Hotel Management
May 3, 2016 by Maplewood Suites Extended, Hotel Management
Bob, thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Heriberto from Bronx Ny

Pleasant & Relaxing

Posted Apr 27, 2016 on Hotels
It was wonderful & very relaxing
Comment from Hotel Management
Apr 29, 2016 by Maplewood Suites Extended, Hotel Management
Heriberto, thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by Heather

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
Apr 29, 2016 by Maplewood Suites Extended, Hotel Management
Heather, thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Ashley from Ottawa

Posted Apr 26, 2016 on Hotels
Hotel is newly renovated & VERY nice. Excellent value for the price.
Comment from Hotel Management
Apr 29, 2016 by Maplewood Suites Extended, Hotel Management
Ashley, we're glad to hear that you enjoyed your stay, and felt it was a great value! Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Great for a quick stay

Posted Apr 25, 2016 on Hotels
We stayed here for a visit to Syracuse University, was just one night. We arrived late in the evening - the staff at the front desk were pleasant and efficient to get us into our room right away. The buffet breakfast is very nice - omelets to order, belgian waffles, hot breakfast, fresh fruit/granola, juice and coffee. Was a great start to our day, and convenient to major roadways. Would definitely stay here in the future.
Comment from Hotel Management
May 3, 2016 by Maplewood Suites Extended, Hotel Management
Thank you for taking the time to leave us a review. We're glad to hear that you were impressed with the staff, breakfast variety and location. We look forward to having you back for your next visit to Syracuse University!