Ratings based on 738 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, very clean, great breakfast and staff

Posted Feb 21, 2017
Pros: Michelle D was very accommodating at the desk, the room was spacious, beds very comfortable, housekeeping efficient, pool good temperature
Cons: The deck around the pool was slippery when wet.
Location: Staff directed us to two excellent restaurants, The Retreat and The Clam Bar. Food was more than excellent.
We spent 2 days at Maplewood Extended Stay, and truly enjoyed our time. The hotel was extremely clean (important to me), staff was friendly and accommodating. Breakfast was buffet with sausage, eggs, waffles, fresh cut up fruit, cereal, Danish and muffins. Gluten free bagels available. The pool was a good temperature, hot tub too. The onsite restaurant offered a bar and dining room, with live music in the evening. There was a $5 door charge.
5 out of 5
Recommended
for Everyone
by A verified traveler

clearly working to be a top hotel

Posted Feb 19, 2017
Pros: Everything was top notch.
Cons: Oh, i don't know maybe a heli-pad??? (jk)
We stayed here as a last minute choice while on a road trip, and thanks to Expedia got an insane discount for our night. Even at full price, this hotel would have been a bargain - everything sparkled and seemed brand new, updating styling, two free drink tickets for the bar, free airport shuttle (didnt need), and a FULL breakfast. Very very impressive.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but difficult dicing THEIR mistake!

Posted Feb 13, 2017
I booked this hotel through Expedia. Booked 2 separate rooms. One for 1 night stay, prepaid through my Expedia reservation. The other, for 2 nights with my credit/debit card to hold, and different card for room deposits. Paid cash for 2nd room, and they still charged my card fire both nights, and it was difficult to attempt to resolve issue!
Comment from Hotel Management
Feb 16, 2017 by Maplewood Suites, Hotel Management
Cathy, I apologize for the misunderstandings, however to my knowledge this was promptly taken care of. If you have any further problems, feel free to give us a call.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
It was a very nice and clean room. But there was a can of V8 juice we found under the bed that wasn't ours. Also we could hear guest conversations from down the hall as well
Comment from Hotel Management
Feb 13, 2017 by Maplewood Suites, Hotel Management
Thank you for your feedback. I apologize for the juice found under the bed and noise levels. We are glad the rest of your stay appears to have gone well, and we hope to have you back in the future.
5 out of 5
Recommended
for Families
by A verified traveler from Indian Lake NY

Loved the hotel wish we could have stayed longer!

Posted Feb 9, 2017
Pros: My boys loved the pool! Having it open until 10pm was great
Location: Its perfect everything is minutes away!
Loved the hotel wish we could have stayed longer! My boys loved the pool! Having it open until 10pm was great
Comment from Hotel Management
Feb 13, 2017 by Maplewood Suites, Hotel Management
Jess, we're delighted to hear that our indoor pool was a huge hit with you and your boys during your stay, along with the convenience of our location. We hope to have you back in the future, maybe even for a longer stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool NY

Nice hotel but noisy

Posted Feb 6, 2017
We were picked up at the airport by the shuttle. Our driver was friendly and very helpful. Our room was clean and well appointed. The one downfall was the noise. We stayed over the weekend and every night there was very loud music late into the night. It was loud enough that we could hear the words to the songs. Watching TV was difficult to hear it over the music. We could also clearly hear all activities in the room next door. Maybe weekdays are better??
Comment from Hotel Management
Feb 7, 2017 by Maplewood Suites, Hotel Management
Sandi, I apologize for the noise you experienced during your stay. Unfortunately our on-site restaurant books live entertainment on the weekends. We do try our best to keep guests away, or at least aware of the music when we do have to place them near the bar. We hope you'll return for another visit in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel!

Posted Feb 6, 2017
Clean!!! This has been my biggest hangups recently with hotels. But everything was wonderful...from welcoming staff, even chamber maids were friendly. Pool and hot tub were perfect temperature. Amazing breafast options and they offered Starbucks cofee! We are definitely looking fwd to a return stay, a 12 out of l0!
Comment from Hotel Management
Feb 7, 2017 by Maplewood Suites, Hotel Management
Your kind words have warmed our hearts. We're delighted to hear that we went above and beyond your recent stays at other properties. Guests satisfaction and happy stomachs are a priority at Maplewood Suites, and we look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Posted Feb 5, 2017
Best hospitality ever front desk was so friendly. We had to leave before breakfast started and they made us a to go bag for our flight
Comment from Hotel Management
Feb 7, 2017 by Maplewood Suites, Hotel Management
Michelle, thank you for your review. We're happy to have made such a positive impact on your stay with us, and hope to have you back to enjoy breakfast in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice remodeled hotel! Grat amenities!

Posted Feb 3, 2017
Great hotel. Very updated and clean. Great gym. Amazing breakfast. Loved the late night popcorn. Great bar/restaurant with darts. Highly recommend!
Comment from Hotel Management
Feb 6, 2017 by Maplewood Suites, Hotel Management
Thank you for your review. We're glad that you enjoyed the fitness center, breakfast and our evening snack during your stay, and we hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean

Posted Feb 3, 2017
Lovely buffet the best and I'd go back:) beds are awesome staff is awesome
Comment from Hotel Management
Feb 3, 2017 by Maplewood Suites, Hotel Management
We're delighted to hear you enjoyed your stay with us, especially due to our breakfast and friendly team members! We hope to have you back in the future!