Ratings based on 673 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Angola NY

Nice clean hotel with live entertainment

Posted Dec 3, 2016
The live entertainment was very good! We enjoyed our stay! It was nice to be close to the Destiny Mall!
4 out of 5
by A verified traveler from US

Nice hotel overall

Posted Nov 27, 2016
Overall the hotel was nice the breakfast was good and had a lot of variety. One of the sheets had a stain I try calling the front desk several time no one picked up. I figure since it was just for one night and we had double queens. We just slept in one bed with the kids apart from that the room and bathroom was clean. I would definitely recommend the hotel.
5 out of 5
by A verified traveler from US

Clean hotel, good food at restaurant

Posted Nov 27, 2016
Only stayed one night for business, great experience
Comment from Hotel Management
Dec 1, 2016 by Maplewood Suites, Hotel Management
Jamison, thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler

Nice hotel right off highway

Posted Nov 27, 2016
Surprising for the price. We paid about $100 for two queen room. Decent breakfast and warm pool. Bathroom could have been a little cleaner but it could have just been the room we got.
5 out of 5
by A verified traveler from Fort Erie, Canada

Close to downtown. Right off highway.

Posted Nov 21, 2016
Staff was fabulous. Great live entertainment at hotel.
Comment from Hotel Management
Nov 22, 2016 by Maplewood Suites, Hotel Management
Julie, thank you for your feedback. We're glad that you appreciated the staff and on-site restaurant, and hope to have you back in the future!
5 out of 5
by A verified traveler

Posted Nov 21, 2016
Emplacement facilement accessible, très propre. Excellent restaurant dans l'hôtel.
Comment from Hotel Management
Nov 24, 2016 by Maplewood Suites, Hotel Management
Nous sommes heureux que vous avez apprécié notre propreté, emplacement idéal et restaurant sur place pendant votre séjour et espère vous avoir à nouveau !
5 out of 5
by A verified traveler from Vez

Excellent stay on our weekend away

Posted Nov 20, 2016
Our first experience was with George at the front desk and he was awesome! So helpful. The room was excellently appointed, comfy beds, kitchenette, wine glasses... Next up we took the shuttle, Mark our driver was great, the shuttle is free to the airport or anywhere within 5 miles of the hotel and the hotel is close to everything. This includes pickup too! Next was the Blue Spruce bar, Joseph and Leanna were awesome, we had a great time hanging out there and on weekends there are live bands (we saw Square Pegs), it was lots of fun. All in all we had a great girls weekend away!
Comment from Hotel Management
Nov 22, 2016 by Maplewood Suites, Hotel Management
We're delighted to hear about your successful girls weekend, thanks to our team, shuttle service and on-site restaurant. We hope to have you back in the future!
5 out of 5
by A verified traveler

Posted Nov 16, 2016
The room was clean. There were snacks and bottled water in our room when we arrived but only on the first night. We loved the location and the cleanliness. The hotel was fully booked on the first night of our two night stay and we were located directly above the bar. The music was quite loud and ended by 11:30pm. We had no choice as there was no where else to stay. I wish I would have been warned about this ahead of time. We made a request for another room but nothing was available as I said it was fully booked. We called downstairs to make a complaint and the front desk staff never followed up on it despite us asking for management to get involved, this was a little disappointing.
Comment from Hotel Management
Nov 22, 2016 by Maplewood Suites, Hotel Management
Thank you for your feedback. I'm sorry that you experienced some issues during your stay, and assure you they've been addressed head on.
5 out of 5
by A verified traveler from US

Convenient to Syracuse University

Posted Nov 16, 2016
Pros: Staff was great, room was comfortable. Very close to the highway, about 5 minute drive to downtown Syracuse and 10 minute drive to Syracuse University. Great price. Nice indoor pool.
Cons: The breakfast is average and should really open a little earlier in the morning.
Location: Close to Syracuse U., 5 minute drive to the famous Dinosaur Barbecue restaurant. They also have a shuttle bus to take you downtown.
Comment from Hotel Management
Nov 22, 2016 by Maplewood Suites, Hotel Management
Thank you for taking the time to leave us a review. I'm glad that you appreciated our indoor pool and shuttle service, however I apologize that you feel as though our breakfast could be better and earlier. We do offer to-go options for guests leaving prior to 5AM and hope you were able to utilize these options.
5 out of 5
by A verified traveler from Quebec, Qc

Posted Nov 14, 2016
Pros: Breakfast area and pool.
Cons: Nothing.
Location: About 10 minutes to the dome and the zoo.
Brand new facilities and probably the best morning comp breakfast I've ever had.
Comment from Hotel Management
Nov 14, 2016 by Maplewood Suites, Hotel Management
Dave, thank you for your feedback. We're glad you enjoyed your stay, especially our breakfast, indoor pool and convenient location. We hope to have you back for more breakfast in the future!