Exterior

Reviews of Microtel Inn & Suites by Wyndham Baldwinsville/Syracuse

2 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 219 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 234 out of 1001 reviews" "
Rating 4 - Poor. 141 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself and the owners are very good. Clean room. Very hard working owners. Good people.location is good. Hotel conditions are good. I had a major issue though because every single night the room above me there was a little kid running around and yelling till 2 AM every night where I was hearing a pounding noise with every foot step. Loud. There was also someone screaming at the kid at the top of his lungs for what seem to be ours at a time. On night number two the person in the room above was also going on a profanity laced tirade at 2 AM. I was staying in a room closest to the office at that end of the hallway and obviously the room above me was close to the office and no one addressed it. There was no doubt in my mind that if someone was at the front desk, they had to have heard it. It appears the hotel is housing homeless which I have no issue with just the loud screaming for hours in the night in the room above me. Basically got no sleep during my stay there. The screaming and swearing was disturbing to me.
Stayed 2 nights in Apr 2024

2/10 Terrible

Mary, Lords Valley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had dirty linen, bathroom ceiling flaking off, bugs and hair(not mine) on bathroom floor, mirror in room and bathroom desilvered, no stopper/plug in sink faucet fixture and it was rusty. We would have left, but it was April 7th before the Eclipse and there were no rooms available in the area. The hotel staff said the hotel was overbooked and they were turning people away. Just YUCK!!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Mary, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Nick

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Light switch came out of the wall staff are passive aggressive, no care given once payed for the room don’t expect friendly staff, they are beyond rude want to do nothing but argue, every time I’ve stayed at this beyond subpar establishment there’s always issues with the rooms you bring up your concerns and you get told “sorry that’s the one you booked nothing I can do” even when they’re are bugs all over the room 10/10 wouldn’t recommend to anyone find a different place to stay
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Nick,We are sorry to hear about your experience and appreciate your feedback. Our team strives to provide a high standard of service to all our guests. Should you have any concerns during your stay, please do not hesitate to reach out to our management team directly. Thank you for sharing your thoughts with us.

4/10 Poor

Kathryn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No ice machine working The person at the registration was not welcoming No refrigerator And the desk person when I left said nothing to us
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Kathryn, We appreciate your feedback and will address the concerns you raised with our team. Your comments will be used to improve our service for future guests. Thank you for sharing your experience with us.

6/10 Okay

Sunhee

Traveled with group
Room was much smaller than I expected. 1 single queens bed room.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Sunhee,We appreciate your feedback and regret to hear the room size did not meet your expectations. We value all guest comments to enhance our services. Thank you for sharing your experience with us.

6/10 Okay

Brigid

Traveled with family
Liked: Staff & service
It seems like the staff is working very hard to keep this place up to the minimum standard of cleanliness. We stayed up with property the night before that for the same price was 1000 times nicer and the same busy weekend. It’s like nothings been upgraded, and the breakfast was really limited. When you spend multiple times over with a normal cost is due to an eclipse they should’ve had more breakfast and coffee.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Brigid,We appreciate your feedback and apologize for any inconvenience you experienced. Our team values cleanliness and continuously strives to maintain our standards. Each hotel has its own unique offerings, and we regret if our breakfast did not meet your expectations. We hope you had an otherwise pleasant stay and that you will consider us again in the future.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that was annoying is because I’m under 21 I had to get someone to basically vogue for me and have them fill out paperwork and give them a separate credit card
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Dan,We appreciate your feedback regarding our age policy for check-in. Your comments have been noted for future considerations to enhance our guests' experiences. Thank you for choosing to stay with us and we hope to welcome you back in the future.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Fix your ice Machine!!!!
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Robert, We appreciate your feedback regarding the ice machine, please accept our apologies for any inconvenience caused during your stay. Our maintenance team has been informed to address this issue promptly. Thank you for bringing this to our attention.

8/10 Good

Angela

Stayed 3 nights in Mar 2024
Response from Manager on Apr 15, 2024
Hello Angela, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience and look forward to welcoming you back in the future.

2/10 Terrible

Denise Marie

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Denise Marie, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific concerns you may have had during your visit. We value your feedback and would like the opportunity to address any issues you encountered.

10/10 Excellent

Smith Faucher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Smith Faucher,We are delighted to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

John

Business traveler, Traveled with family
After I made the reservation and read the reviews I was a little leery about what it was going to be like. We had 2 rooms for a Friday night stay, 117 and 121. Both rooms were clean and quiet. For the price, everything was acceptable.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello John, We are delighted to hear that you found our rooms to be clean and quiet during your stay with us. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please feel free to get in touch with our management team.

2/10 Terrible

Adrienne

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Adrienne, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any feedback you would like to share so we can address your concerns.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have exterior doors functioning and make guests respectful of other's not letting their children play down the hallway
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Timothy,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. While our exterior doors are operational, we understand that some guests may not adhere to our policies regarding noise and hallway behavior. We appreciate your understanding and encourage guests to be mindful of others. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Kimberly

Stayed 2 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Kimberly, We appreciate you taking the time to share your experience with us. If there are any specific areas you feel we could improve upon, please don't hesitate to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an even better stay!

6/10 Okay

Amy

Traveled with partner, Traveled with pets
Liked: Staff & service
Good enough for the price you pay.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Amy, Thank you for choosing our hotel and taking the time to share your feedback. We are pleased to hear that you found our rates reasonably priced. We strive to offer our guests a comfortable stay at a competitive price. We appreciate your patronage and look forward to welcoming you back in the future.

2/10 Terrible

Todd

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend. Wyndham should do a suprise visit to this propery they would be appalled. Did not stay there.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Todd, Thank you for sharing your feedback. We appreciate your concerns and will take them seriously. We always strive to provide exceptional experiences for our guests, and we apologize if we fell short of your expectations. We encourage you to reach out to our management team directly to discuss your specific concerns.

4/10 Poor

Semeneh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Semeneh,We appreciate your recent stay at our hotel. We apologize if there were any aspects of your stay that did not meet your expectations. We encourage you to reach out to us directly with any specific feedback you have, so we can address it accordingly. We value your input and strive to make improvements based on guest feedback.

6/10 Okay

Kevin

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 17 nights in Dec 2023
Response from Manager on Jan 20, 2024
Hello Kevin,Thank you for choosing our hotel for your stay. We appreciate your time and value your opinion. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly. We always strive to provide the best possible experience for our guests and would love the opportunity to address any issues you may have had.

6/10 Okay

Rejoice

Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Rejoice, We're sorry to hear about your experience during your stay. Please reach out to our hotel directly so we can address any specific issues you encountered. We value your feedback and hope to improve for future guests.

10/10 Excellent

Joshua, Hammondsport

Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Joshua,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a great experience with us. If you have any further feedback or if there is anything we can do to improve your next visit, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Manager on Feb 1, 2024
Hello Alyssa, We're sorry to hear that your experience at our hotel was not up to your expectations. We encourage you to reach out to our hotel directly to discuss any specific issues you may have encountered during your stay. We value your feedback and are committed to addressing any concerns.

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello TJ,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us and appreciate your positive rating. Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Poor

Douglas

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Douglas, We apologize for any inconveniences you may have experienced during your stay. Please reach out to us directly so that we can address any concerns you may have had. We value your feedback and hope to have the opportunity to improve your experience in the future.

6/10 Okay

Lynn

Response from Manager on Feb 8, 2024
Hello Lynn, We're sorry to hear that your experience at our hotel was not up to par. We would greatly appreciate it if you could reach out to us to let us know how we can improve. Your feedback is very important to us and we want to ensure that we address any issues you may have had during your stay. Please contact our guest relations team at your convenience.

10/10 Excellent

Rachid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind
Stayed 5 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Rachid,Thank you for taking the time to share your kind feedback regarding our staff. We strive to provide exceptional service to all our guests and it is great to hear that you had a positive experience. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Lynne-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway. Beds were comfortable. It was quiet and clean. The decor was a bit dated but this did not interfere with our stay. Staff was friendly and available. I would stay again without hesitation.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Lynne-Ann,Thank you for taking the time to share your recent experience with us. We appreciate your kind words about the comfortable beds and the cleanliness of our hotel. Our team is delighted to hear that you found them to be friendly and available. While we understand that the decor may not have met your preferences, we are glad to hear it did not impact your stay. We look forward to welcoming you back on your next visit to the area.

4/10 Poor

Robin

Traveled with family
Disliked: Amenities, property conditions & facilities
It is dated but reasonably clean. However the toilet was broken. And they knew it, because the water valve was turned off. It flushed the first time, then we found in the middle of the night it wouldn't flush again. The walls are very thin and it was noisy
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Robin, Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We will address the issue with the toilet immediately to ensure it is fully functional. We appreciate your observation regarding the noise level, and we will consider ways to improve soundproofing in the future.

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good so far
Stayed 9 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Rachid,Thank you for sharing your positive feedback with us! We're delighted to hear that your experience at our hotel has been pleasant. We appreciate your kind support and hope to welcome you back soon.

2/10 Terrible

shirley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorry but i do not recommend this place . Disappointed for cleanliness. Bed linen was not change, found some hair strands They need some improvement and upgrades too.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello shirley, We apologize for any inconvenience caused during your stay with us. Our housekeeping team normally maintains a high standard of cleanliness, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
There was no ice machine, breakfast included coffee, juice and outdated yogurt. The hallway smelled of marijuana in the non-smoking section. There's no refrigerator in the room. The place needed a good vacuuming. Thin walls, very noisy
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your comments regarding the lack of an ice machine, breakfast options, and amenities in the room. We strive to improve our services and facilities based on guest feedback. We apologize for any disturbance caused by the odor and noise issue. We hope you will give us another chance to provide you with a more comfortable experience in the future.

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Nicole,Thank you for taking the time to share your perfect rating with us. We strive to provide exceptional service and it's rewarding to know that we succeeded in making your stay memorable. We hope to have the pleasure of serving you again in the future.

8/10 Good

Tracey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel with bathtub that also allowed me to bring my small dog. Good price, too.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Tracey,Thank you for your kind review! We're delighted to hear that you enjoyed your stay at our hotel and appreciated our pet-friendly policy. We hope to welcome you back again soon!

10/10 Excellent

Nicole

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Nicole,Thank you for your fantastic rating! We hope to continue exceeding your expectations in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely HORRIBLE. Walls are paper thin. No privacy! Heard everything next door & hallway. Water dripping in tub all night - unable to tighten. Like Chinese TORTURE! Place not clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Dear Guest, We apologize for the negative experience you had during your stay. Please reach out to our customer service team so we can address your concerns and make things right.

10/10 Excellent

Christine

Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Christine,Thank you for your outstanding rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back soon.

10/10 Excellent

ninon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello ninon,Thank you for your kind feedback! We strive to provide a welcoming and pristine environment for our guests. We look forward to having you back!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Amenities
Wall paper was falling off and nail in at various areas in the bathroom, the ceiling in the shower looked as if it was ready to fall, the water pipes were screeching from the room next door when the water was turned on, the commode felt insecure and rocked when sat on. What a shame it has the name Wyndham.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Franky, We apologize for the inconveniences you experienced during your stay. Please contact our customer service team with more details so we can address these issues promptly. Thank you for bringing this to our attention.

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 16, 2023
Hello Amy, We apologize for any inconvenience you may have experienced during your stay. Please let us know what specifically went wrong so we can address it promptly.

4/10 Poor

Alexander

Traveled with family
We got a nonsmoking room but still smelled of smoke really bad. It made me woozy.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Alexander,We apologize for the inconvenience caused by the smell of smoke in your nonsmoking room. Please know that we take this matter seriously and will address it with our housekeeping team to ensure a better experience in the future.

2/10 Terrible

Orlin V

Disliked: Amenities, property conditions & facilities
out of order coffey machine .Had to go to Mc Donalds breakfast
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Orlin V ,Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

6/10 Okay

James R

Liked: Staff & service, room comfort
Breakfast was so so. Continental type. Somewhat sparse. Hotel showed a fair amount of general wear.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi James R,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

6/10 Okay

Avraham

Disliked: Room comfort
old and noisy
looks old. a lot of noise getting in the room from the outside like it was transparent
Stayed 1 night in Aug 2023
Response from Manager on Oct 3, 2023
Hello Avraham ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Good

Kaleigh

Stayed 3 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Kaleigh,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello Katherine,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Maria

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello Maria,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could use a micowave and a small refrigerator and coffee pot think people would stay there more often
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Gina,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do consider us again on your next visit to the area.

6/10 Okay

Minh Khai, Ottawa

Traveled with family
Liked: Staff & service
Decent property. Nothing bad observed. Nothing that stood out.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Minh Khai,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our property. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Okay

michael, Shelby Twp

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was vary limited. Only cold cereal, toast and jelly, apples and sweet rolls. No peanut butter--you couldn't even make a peanut butter and jelly sandwich. The other Microtels that we stayed at offered some hot egg entrees plus sausage or bacon. The dining area was the smallest that I have ever seen in a Microtel.
Stayed 7 nights in Aug 2023
Response from Manager on Sep 9, 2023
Hello michael, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Paul,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.