Front of property

Reviews of The Parkview Hotel

3.5 out of 5
The Parkview Hotel
713 E Genesee St, Syracuse, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1016 reviews" "
Rating 8 - Good. 266 out of 1016 reviews" "
Rating 6 - Okay. 85 out of 1016 reviews" "
Rating 4 - Poor. 41 out of 1016 reviews" "
Rating 2 - Terrible. 25 out of 1016 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Came for only a few hours as I was traveling but the staff was super nice and I felt like I was in a secure area
Stayed 1 night in Mar 2024

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and such nice personnel. Would stay again. Close to Syracuse University and Upstate.
Stayed 1 night in Mar 2024

8/10 Good

DAVID J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Atidjani

Business traveler, Traveled with family
Vous précipiter pour libérer le client vous m'avait accordé que 5minutes pour m’habiller
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 22, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff.Best,Parkview Hotel

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could use a additional seating in the room
Stayed 2 nights in Mar 2024
Response from Iyanna on Mar 21, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

8/10 Good

Jerian, Croghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 23, 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 23, 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 23, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot!
Stayed 1 night in Feb 2024
Response from Iyanna on Mar 23, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

6/10 Okay

Mary Joanne

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 22, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff.Best,Parkview Hotel

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 22, 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 21, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Isu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and genuine. Would prefer this hotel than any other main chain ones!
Stayed 2 nights in Mar 2024
Response from Iyanna on Mar 22, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff.Best,Parkview Hotel

4/10 Poor

Laura E., Longmeadow

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice staff but the rooms are not good. Cheap, thin very old carpet, old furniture that is noticeably over used, one of the two beds looked like it wasn’t made and had a stain on the sheet. The outside back door closes so loudly at all hours of the night. They do have nice towels but only a pedestal sink so it’s challenging getting ready . Also, a very small tv .
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 21, 2024
Hello,Thank you for providing an honest review of your experience at our establishment. My apologies you were disappointed with your visit with us. We will be reviewing this with our housekeeping supervisor for the future.Best,Parkview Hotel

8/10 Good

Sandra

Traveled with family
Liked: Staff & service, property conditions & facilities
The double shower head was really nice. Also liked the atmosphere, the size of the room and seat at the end of the bed. The bed was comfortable but the pillows could be better. A couple of things would make it more convenient a place at the pedestal sink for supplies when washing or doing makeup and moving the large mirror so it wasn’t blocked by the microwave
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 22, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

8/10 Good

Cidalia, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice property with some cool art deco touches. It can get a little loud with water running in rooms next door (like hearing the shower ). The heater in the window is loud too. We turned it off and it was warm enough. Staff were friendly and helpful. They refilled the coffee urn when it ran out. Also they were helpful with guidance on driving in the city. One comment that is on the negative side - we didn’t get a receipt when we left as we were told it would be emailed. Their printer was on the fritz. We got an email with an attachment that was incoherent,with symbols and numbers. I’ve emailed the front desk twice with a request for a clear copy and still have not received a copy. It’s been 4 days. I add this here with the thought that maybe someone from the hotel is reading it and will send me one. But this in itself would not deter me from rebooking. We enjoyed our one night stay and would stay there again.
Stayed 1 night in Mar 2024
Response from Iyanna on Mar 21, 2024
Hello,Thank you for your review. Our apologies for the inconvenience and delay of not receiving your receipt. We hope to have you stay with us again!

10/10 Excellent

Robbin, Bourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and the staff was truly top notch. Friendly and very accommodating. Will stay here every time I come to see my family. Have stayed in Syracuse area for several years with many of the more common hotels and always dirty, staff can be a mix of really bad to ok. This was a far better experience than any place I have stayed. Thank you for the great service.
Stayed 1 night in Mar 2024
Response from Aysha Front desk operator on Mar 11, 2024
Thank you for choosing our property for your stay. We really appreciate your business, and we are looking forward to any future stays you may have with us.Thank you for your feedback!

10/10 Excellent

Ann Merck

Liked: Cleanliness, staff & service, property conditions & facilities
It is an older hotel but my daughter and friend loved the tea service available in the lobby throughout the day 😊 very friendly staff and walking distance to coffee, convenience store and Syracuse campus where we saw 2 concerts.
Stayed 2 nights in Mar 2024
Response from Aysha Front desk operator on Mar 11, 2024
Thank you for choosing our property for your stay. We really appreciate your business, and we are looking forward to any future stays you may have with us.Thank you for your feedback!

10/10 Excellent

carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, called for house keeping they were late but the work was good
Stayed 5 nights in Feb 2024
Response from Aysha Front desk operator on Mar 11, 2024
Thank you for choosing our property for your stay. We really appreciate your business, and we are looking forward to any future stays you may have with us.Thank you for your feedback!

10/10 Excellent

Haidelsio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good and a good price.
Stayed 2 nights in Mar 2024
Response from Aysha Front desk operator on Mar 11, 2024
Thank you for choosing our property for your stay. We really appreciate your business, and we are looking forward to any future stays you may have with us.Thank you for your feedback!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous spot to stay at while visiting SU. Staff was attentive and no wait check in and check out!
Stayed 2 nights in Feb 2024
Response from Aysha Front desk operator on Mar 11, 2024
Thank you for choosing our property for your stay. We really appreciate your business, and we are looking forward to any future stays you may have with us.Thank you for your feedback!

8/10 Good

DeAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old vintage family owned that has been very well maintained! Staff was lovely.
Response from Aysha Front desk operator on Mar 11, 2024
Thank you for choosing our property for your stay. We really appreciate your business, and we are looking forward to any future stays you may have with us.Thank you for your feedback!

10/10 Excellent

Timothy, East Greenbush

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Super close to the colleges and great places to eat. Quiet and helpful that this hotel has a parking lot!!! That's free too!
Stayed 1 night in Feb 2024
Response from Iyanna on Mar 22, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and friendly staff. The noise was pretty bad from sirens and the wind.
Stayed 2 nights in Feb 2024
Response from Iyanna on Mar 22, 2024
Hello,Thank you for your honest and comprehensive review. We appreciate your business and feedback. Please come and stay again!Best,Parkview Hotel

8/10 Good

Alexandra

Traveled with partner
The hotel was average. We liked it for the close proximity the Syracuse University and it was quiet but the cleanliness and upkeep could have been better (dead flies in window sills, some furniture was tarnished and broken, no sanitary wipes or water in the gym). Liked that they offered free coffee in the morning though.
Stayed 2 nights in Feb 2024
Response from Iyanna on Mar 16, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff.Best,Parkview Hotel

8/10 Good

Karen

Stayed 1 night in Feb 2024
Response from Iyanna on Mar 23, 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

2/10 Terrible

Vena

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel stay was terrible wifi so not working tv out of date rooms cold heat didn't work bed linens was was dirty
Stayed 1 night in Feb 2024
Response from Iyanna on Feb 26, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff.Best,Parkview Hotel

6/10 Okay

Amanda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very average, if you can get for a decent price- okay. Pretty dated. Heating and air unit was so loud it felt like a jet was taking off in our room so we opted to keep off while sleeping and be a bit cold instead. Facilities are pretty run down and workers looked totally spent. They were so nice but felt like they were totally run down.
Stayed 2 nights in Feb 2024
Response from Iyanna on Feb 26, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff.Best,Parkview Hotel

8/10 Good

Kirk

Traveled with family
Liked: Cleanliness, staff & service
The TV didn't work but we didn't bother contacting the front desk to get it fixed. The beds were really soft, they probably need to be replaced (unless you like really soft beds).
Stayed 1 night in Feb 2024
Response from Iyanna on Feb 26, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Iyanna on Feb 26, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

Emanuele, Monrovia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
deco and warmth
Stayed 1 night in Feb 2024
Response from Iyanna on Feb 20, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

6/10 Okay

Samia

Business traveler
Liked: Cleanliness
It’s a very old hotel but they have maintained it as much as they can
Stayed 1 night in Feb 2024
Response from Erica on Feb 18, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were friendly and very helpful especially at check-in. Parking was easy and also convenient to the hotel. The location was excellent for our event at Syracuse University and to dining. We would stay there again.
Stayed 1 night in Feb 2024
Response from Erica on Feb 18, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

4/10 Poor

Luis

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When I opened the window blinds there were a lot of dead flies on the windowsill; all of the windows had them. it was kind of gross to see that to be honest.
Stayed 1 night in Feb 2024
Response from Erica on Feb 18, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff.Best,Parkview Hotel

2/10 Terrible

Vena

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Iyanna on Feb 12, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff.Best,Parkview Hotel

6/10 Okay

Michael

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Our TV didn't work and there was nobody at the hotel to fix it except the front desk clerk. We ended up getting a new room,
Stayed 1 night in Dec 2023
Response from Iyanna on Feb 11, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective staff and provide better training tools to fix things.Best,Parkview Hotel

10/10 Excellent

Harmony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind area so peaceful
Stayed 1 night in Jan 2024
Response from Iyanna on Feb 11, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Vena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent very quiet and peaceful at this property ❤️❤️
Stayed 1 night in Jan 2024
Response from Iyanna on Feb 3, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff.Best,Parkview Hotel

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact the hotel embraced the era and style of the original 1920 design.
Stayed 1 night in Jan 2024
Response from Iyanna on Feb 3, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff.Best,Parkview Hotel

10/10 Excellent

Harmony

It’s nice that’s why I come an Quiet
Stayed 1 night in Jan 2024
Response from Iyanna on Jan 30, 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

10/10 Excellent

Vena

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet respectful
Stayed 1 night in Jan 2024
Response from Iyanna on Jan 27, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, property conditions & facilities
Tired of staying in the chains? Want to try something different. The Parkview is old school and very nice. If it is important to the traveler, please note there is no breakfast. There is coffee.
Stayed 1 night in Jan 2024
Response from Iyanna on Jan 27, 2024
Hello,Thank you for your honest and comprehensive review. We appreciate your business and feedback. Please come and stay again!Best,Parkview Hotel

10/10 Excellent

Mary and Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Iyanna on Feb 3, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and wonderful facility .
Stayed 1 night in Jan 2024
Response from Iyanna on Jan 31, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again. We will pass your compliments along to our staff.Best,Parkview Hotel

10/10 Excellent

Victor

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Iyanna on Feb 3, 2024
Hello,Thank you reviewing our property. We are glad you enjoyed your stay!Best,Parkview Hotel

10/10 Excellent

Megan

Response from Iyanna on Feb 3, 2024
Hello,Thank you for reviewing our property. Please come and stay again!Best,Parkview Hotel

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Iyanna on Jan 28, 2024
Hello,Thank you for reviewing our property. Our apologies for the negatives of your stay. We strive for a pleasant guest experience. We will go over these issues with our respective housekeeping staff.Best,Parkview Hotel

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Iyanna on Feb 3, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

Anthony

Traveled with family
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Iyanna on Feb 3, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Iyanna on Feb 3, 2024
Hello,Thank you for reviewing our property. We appreciate your feedback and hope you will stay with us again.Best,Parkview Hotel