Ratings based on 1,324 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
72% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 16, 2016
We found the renovations to be very good. It is a nice clean place to stay. The staff were very helpful.
1 out of 5
by A verified traveler from Albany, NY

Run-down/dirty hotel, unfriendly&incompetent staff

Posted Aug 12, 2016
Pros: nothing - it was disgusting
Cons: everything actually. How about, clean your facility.
Location: lakeview amphitheater was five miles away, although cab drivers will lie and tell you its further away and charge you a minimum of $30 each way
This hotel and area of Syracuse was absolutely disgusting. We stayed here for a concert at the new lakeview amphitheater. We were lied to about the price for a cab ride to the amphitheater and were actually picked up by a cab driver who had two dogs in her car (unmarked - definitely not service dogs). The hotel staff was totally incompetent- could not reverse a charge on a card and charge a different card. Check-in counter looked like it hadn't been cleaned in months - fingerprints all over it. The glass doors into the hotel were also pretty disgusting and were covered in hand prints, or maybe dog slobber from the cab driver's dogs who picked us up to go to the concert. The closest gas station was also disgusting.
5 out of 5
by A verified traveler

Posted Aug 10, 2016
The staff was friendly and accommodating. Provided me with all the information I inquired about.
Comment from Hotel Management
Aug 12, 2016 by GM, Hotel Management
We are pleased that you had an enjoyable experience. Thank you for leaving the feedback and we hope to see you again soon.
5 out of 5
by A verified traveler from Orlando

Good location

Posted Aug 9, 2016
Pros: price
Cons: More luggage carriers
Location: Syracuse
Overall very nice. Pleasant stay................................................................................................!
Comment from Hotel Management
Aug 12, 2016 by GM, Hotel Management
Kevin, Thank you for your kind feedback. We are looking into purchasing additional luggage carts We hope to see you again in the future.
4 out of 5
by A verified traveler from Watertown

Good place to stay!!

Posted Aug 7, 2016
Pros: Friendly and attentive staff, Pool is nice but needs newer and more chairs. Missing the luggage cart was very inconvenient. well stocked breakfast..
Cons: The pool area could be improved, some of the chairs were broken & could use more of them. Also some chairs along the outside corridors on the balcony.
Location: Good location, close to the Thruway, plenty of restaurants and stores.for all tourists needs.
With some slight oversights this hotel is a good for the $....
Comment from Hotel Management
Aug 12, 2016 by GM, Hotel Management
Matt, Thank you for your kind feedback. We are looking into purchasing new pool furniture and an additional luggage cart. Thank you for staying with us and we hope to see you again in the future.
3 out of 5
by Marlene

Posted May 19, 2016 on Hotels
The motel was in the middle of complete renovation, so nothing was really appealing!
1 out of 5
by A verified traveler

Run Down

Posted May 18, 2016 on Hotels
The hotel is undergoing some renovation, but won't cut it even after that. My room had a hole in the wall in the bathroom. The bathroom is so small you can't turn around in it. The remodeling is leaving plaster dust all over in your room even though that activity is down the hall. The first two floors are room access from outside and only third floor has access from inside. Everything is run down and it should be bulldozed and rebuilt entirely. Also jacked-up rates for graduation were ridiculous.
3 out of 5
by A verified traveler

Posted May 5, 2016 on Hotels
comfortable great breakfast clean room. Wasn't happy about no ice and refrigerator. Still renovation in the hotel but overall it was quiet
Comment from Hotel Management
Jul 9, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for taking the time to leave feedback regarding your recent visit with us. I apologize that the lack of refrigerator and ice machine was inconvenient to you. We did have ice available and are pleased to say the ice machine is back in the lobby. I am pleased that you enjoyed the room and the breakfast. I hope you choose to stay with us again.
3 out of 5
by Dante from Carmel, NY

Ok for a night or two.....

Posted Apr 20, 2016 on Hotels
Hey, for the price it was worth it; my son and I went up to Syracuse/SUNY ESF for accepted students day and this hotel was very convenient and not a bad choice. However; the hotel is undergoing renovations (4/2016) so....make sure you get a renovated room like we got. You s/always say, right at check in, "last time I stayed here I was dissatisfied with the room, can you help me out tonight" - believe me these front desk folks have options and the squeaky wheel gets the grease :-)
4 out of 5
by ian

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by General Manager, Hotel Management
Thank you for leaving feedback regarding your stay. We hope to see you again soon