Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
65% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Old run down and falling apart

Posted Nov 23, 2016
Cons: Complete renovation
I will never stay there again, it is falling apart and need to be torn down and rebuilt. Dirty, musty wall paper peeling etc....
5 out of 5
by A verified traveler from New York

Nice Hotel and Great Price

Posted Nov 21, 2016
I got this hotel last minute for a great rate - so i was hesitant at first. I was pleasantly surprised however, when this hotel was great. Very clean. I was in the room right across from the elevator, so it was a little noisy but that's not a big deal. Would stay again!!
2 out of 5
by A verified traveler from ottawa, ontario

Dirty

Posted Nov 13, 2016
Location: Carrousel Mall about 3km away
Bathtub and sink were filthy, clothes were left on a hook in the bathroom. Dried up bug in bed, stains on pillow and blood spots on sheets.
1 out of 5
by A verified traveler from Ottawa, Canada

Chambre humide de senteur et inconfortable.

Posted Nov 10, 2016
Pros: Les petits déjeuners
Cons: La senteur dans la chambre, débloquer le bain, changer le matelas, très inconfortables.
Location: Très bien
2 sur 10 à cause de la chambre qui avait une odeur forte d'humidité, un lit très inconfortable, un bain bloqué.
1 out of 5
by A verified traveler

Hotel close to Destiny USA mall

Posted Nov 6, 2016
First room was really dirty. Blood on sheets, nasty washroom. Moved to another room which was somewhat cleaner but bath faucet was leaking and the whole room was so humid... Water all over the windows and the ac/heat unit only worked on fan.
4 out of 5
by A verified traveler from US

Good experience

Posted Oct 24, 2016
Enjoyed my 11 day stay here. Staff was very friendly.
Comment from Hotel Management
Oct 26, 2016 by Pamela , Hotel Management
We enjoyed having you ! Hopefully you will have the opportunity to come back and see us again. Stay blessed! Pamela Smith CHA,GM
2 out of 5
by A verified traveler from US

Cops and cursing

Posted Oct 12, 2016
Pulled into the hotel to be welcomed by four cop cars. We were checked in by a Couple kids who seemed like they couldnt be more miserable. We left for about 10 minutes, when we came back a different woman who worked there was at the front door cussing a guest out. We quickly went to our room to find it not much better. The wall paper was staring to peel from the wall although the room looked somewhat clean and decently appointed. The bathroom was sorta clean, but my girlfriend was able to spot hair on the floor and bath tub area. The sheets and pillows were kinda rough but for the price i guess its about average. The breakfast was ok and clerk in the morning was better and gave 20 off the bill when we checked out after only 1 night of 4 planned.
Comment from Hotel Management
Oct 26, 2016 by gm.ny137@choicehotels.com, Hotel Management
It is always a bad thing to have the police show up at the hotel especially when we are busy.We had one guest who apparently was off her meds and disturbing other guests,so I made the decision to have her removed rather than take the chance that she would disrupt the solitude of the 79 other rooms of people.I am sorry also about the cleanliness of your room and peeling paper. We are about do for a renovation which I believe is planned for 2017.I hope that afterwards you will give us another try! Stay Happy! Pamela
2 out of 5
by A verified traveler from San Diego

Close to the Airport

Posted Sep 26, 2016
Pros: Evening staff
Cons: The cleaning staff needs better supervision and better training
My overall experience was not very good, cleaning staff did a lousy job cleaning our room, Management wasn't very helpful, evening staff was very good and very helpful.
Comment from Hotel Management
Oct 27, 2016 by Pamela , Hotel Management
I am truly sorry that you had a bad experience at our hotel.We have made several changes in staff in order to ensure that the job of cleaning is taken seriously and done properly.I hope that you will consider giving us another chance in the future to show you that we got it right. Have a wonderful! Pamela Smith CHA,GM
2 out of 5
by A verified traveler from N. America

Basic off- interstate bed for the night

Posted Sep 24, 2016
Honestly ? Paid a low price so wasn't expecting much. Room was dirty and worn. Window was tiny and looked directly out at roof vents and bright lights from hotel sign. Did not want to walk in room with bare feet - carpet and bed spread were disgustingly stained and dirty. Staff were very polite and professional ... But property has seen better days.
Comment from Hotel Management
Sep 28, 2016 by Pamela , Hotel Management
I am truly sorry that you had a not so great experience .We just had the carpets cleaned about 4 weeks ago and if yours wasn't right or your blanket was stained we would surly have given you another room.
4 out of 5
by A verified traveler from Ottawa

Nice hotel, close to shopping and restaurant.

Posted Sep 19, 2016
Pros: Nice area for Breakfast.
Cons: Bathroom could be updated.
Location: Close to highway, shopping and restaurant.
Hotel was clean and the price reasonable. The bed very comfortable.Pleased with overnight stay.
Comment from Hotel Management
Sep 28, 2016 by Pamela , Hotel Management
Thank you for giving us your thoughts on our hotel.We will be doing some renovations in the very near future.I hope that you will return and enjoy the upgrades.