Tired looking but good value for your $$$
Posted Nov 19, 2016
We stayed here on our annual trip to syracuse. The hotel was clean and the beds were comfortable. Overall it was good value for the price of the room. The breakfast was pretty good with cereals, bagels, toasts, apples and oranges, yogurt, etc. There were even scrambled eggs and either bacon or sausage depending on the day.
That being said, it was pretty tired looking. The hotel and the rooms are in need of some TLC - with water stains and peeling wallpaper but nice furniture.
The service was just OK. We asked for a non smoking room and it stunk to high heaven of cigarettes when we checked in. We were three women and there were not enough towels and face cloths for everyone - despite asking the cleaning lady to make sure there was three of everything. Both the woman and the man at the front desk were quite friendly and helpful though.
Comment from Hotel Management
Nov 23, 2016 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate it as we are always looking for ways to improve. We do apologize for the smoking smell in your room, we are a non-smoking property and that should not have been a concern. We do apologize for the lack of towels in the room as well and the extras should have been provided to you. We will look into this to prevent any further issues in the future. Thank you again.