Ratings based on 1,133 Verified Reviews

3.5 out of 5
68% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Quebec Canada

Noise and old

Posted Mar 16, 2017
The worst was the room heater fan. The fan blades were hitting something inside and you get this airplane propeller noise. Could not have it running when you sleep. The blanket and everything on the bed was old. Bad pillows. You get the idea. I travel a fair amount, and this is one of the bad ones
Comment from Hotel Management
Mar 18, 2017 by Bri Mumley, Hotel Management
Thank you for your feedback! We have notified maintenance and they will be checking all of the units. We are working hard to improve and hope you will come back and stay again!
3 out of 5
by A verified traveler

Good for one night

Posted Mar 11, 2017
Pros: Price, breakfast and lobby
Cons: Needs some renovating
Was looking not to spend tons of money on a place to sleep so this fit the bill. Room was just fair. Small bathroom and room showed wear and tear. Big lobby with bar and decent free breakfast. Big indoor swimming pool and very tiny exercise room.
Comment from Hotel Management
Mar 15, 2017 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate it as we are always looking to improve. Thank you for bringing your concerns to our attention and we will look into them. We hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau ,Qc

Clean and reasonably priced.

Posted Mar 4, 2017
Staff was very accommodating, quiet area, I would stay there again
Comment from Hotel Management
Mar 4, 2017 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate it! We're glad you enjoyed your stay with us and we hope to see you again in the future! Thank you again.
3 out of 5
by A verified traveler from NY

It's an ok hotel, for a cheaper price.

Posted Feb 24, 2017
Pros: The bed was nice and breakfast was good.
Cons: Update bathrooms and pool.
Location: We went to Destiny USA and Skyzone.
The biggest thing is the hotel needs updating. There are rusty fixtures and peeling wallpaper. The pool area needs a good cleaning and some repair.
Comment from Hotel Management
Feb 24, 2017 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate it. Thank you for bringing your concerns to our attention and we will look into them to improve for the future. Thank you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Oxford , Pa

Posted Feb 22, 2017
Desk service was friendly upon arrival and checkout Free breakfast buffet everyday was nice Rm service needs improving, had to ask desk services to replenish room items ( soda splatter on wall from prior guest) Pool always out of towels and could be cleaner One of the cleaning staff walks around with a cigarette in her mouth Rm smaller than pics Bar attendant not friendly and out of a lot of drink mixes Kitchen closed an hr early w/o notice If you go on a discount site for this hotel, you get what you pay for.
Comment from Hotel Management
Feb 24, 2017 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate it. Thank you for bringing these concerns to our attention and we will look into them to improve.
3 out of 5
by A verified traveler

Taking someone to the Syracuse airport.

Posted Jan 7, 2017
The shower enclosure was cracked and had spiders and the curtain. I would not stay there again.
Comment from Hotel Management
Jan 9, 2017 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate. We're sorry that you did not enjoy your stay and we will work hard to correct these issues. We hope that you will stay with us again in the future! Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome service and breakfast!

Posted Jan 6, 2017
This hotel was a fabulous deal! We wanted a basic hotel with a pool for the kids after a long day of travel and this met our needs in spades. The front desk was very helpful, the pool was nice and the breakfast was one of the best "breakfast included" I have had! Excellent all round
Comment from Hotel Management
Jan 6, 2017 by Zach-Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate it! We work hard to provide excellent service to our guests. We're glad you enjoyed your stay and we hope to see you again in the future!
3 out of 5
by A verified traveler

Lacking basics

Posted Dec 18, 2016
Pros: Proximity to the event we were attending.
Cons: Correct the items noted.
Location: N/A
One night stay, no water glasses (plastic or otherwise) provided; two foam coffee cups but only one single serve regular and one decaf coffee provided, white comforter had multiple dark stains. Black mold on window sill...strong odors of cleaning products in hall and in room.
Comment from Hotel Management
Dec 21, 2016 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate! We are always working to provide excellent service to our guests and thank you for bringing these issues to our attention. We will look into correcting these for the future and we hope that you will stay with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Canada

Well-located basic hotel

Posted Dec 17, 2016
Very serviceable hotel, room was OK but needed maintenance. East access to Syracuse University and Destiny's USA Mall
Comment from Hotel Management
Dec 17, 2016 by Zach-Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate it as we are always looking to provide excellent service. We apologize that the room as below standards, we are in the process of a renovation and hope you're next stay with us will provide a better experience! Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

good rooms and facilities, great staff

Posted Dec 10, 2016 on Orbitz
Pros: the staff were very accommodating to our needs.
Cons: a few small things need repair, the heater units are old and also the wall mounted blow dryer was not in good shape.
Location: the location is convenient to the airport and restaurants.
We rented a room and also used a conference room. The staff was very nice and helpful and did all they could to make things good for us. Though there has been a lot of renovation, there are still some signs that the hotel is older and there are a few things remaining that need updating. However overall everything was very good, clean and in good shape. The staff however were exceptional.
Comment from Hotel Management
Dec 12, 2016 by Zach, Front Desk Supervisor, Hotel Management
Thank you for your feedback, we greatly appreciate! We're glad you enjoyed your stay and we hope to see you again in the future!