Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Batavia, NY

Very Convenient to Fairgrounds

Posted Aug 31, 2015
Pros: Location, pool, bed
Cons: Bathroom could be a little bigger
Location: only 15 minutes from fair grounds
Nice hotel close to NYS Fair Grounds , nice pool and hot tub , nice shower although the bathroom is a little on the small side . Rstaurants are nearby and easy access to highway .
4 out of 5
Recommended
for Everyone
by A verified traveler from long island ny

Posted Aug 29, 2015
Check in and out was easy. Staff were accessible and prompt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for college drop off at SU

Posted Aug 28, 2015
The hotel is clean, the people are nice, the breakfast runs till 11 so if you have people who like to sleep in that is great. It's easy on and off the highway and only 5 miles to SU.
2 out of 5
by A verified traveler

Further from the airport than I had expected

Posted Aug 24, 2015
Overall satisfactory place to stay prior to a flight. Adequate but not special.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando,fl

Posted Aug 16, 2015
Pros: service of people.size, comfort.
Cons: internet connection . had a slight issue
Location: easy to get to downtown syracuse
i would stay again..very comfortable room. love the pool and spa
5 out of 5
Recommended
for Everyone
by A verified traveler from kirkland lake

Great hotel close to everything

Posted Aug 3, 2015
Spent a weekend there as a "babymoon" and have to say the staff, room, pool and restaraunt were first rate. Can't think of a single thing that I'd have changed for this visit.
1 out of 5
by A verified traveler from Toronto, Canada

Filthy place

Posted Aug 2, 2015
Pros: The breakfast buffet and the staff in the breakfast room.
The desk chair in our room had a large smelly stain on it, and the mattress of the pull-out couch was so worn that you could feel the coils. The housing for the fridge was broken, and if you tried to open the fridge, the door would either get stuck or you had to pull the fridge out of its housing. The bottom drawer of the dresser, where sheets were kept for the pull-out couch, could not be opened because of a broken handle. The carpet of the room had not been properly cleaned and the room was smelly. Staff sought to accommodate us by offering my daughter and her child a different room where the beds were ok but which proved to have a pervasive smell in it. Instead of shampoo and conditioner, there was body lotion and conditioner. The breakfast room was nice and the service there excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

One of the better hotels that we've stayed atinSYR

Posted Jul 23, 2015
Greeted us promptly...check-in was super fast...staff was friendly...room was clean and comfortable...definitely check them out if you are staying in Syracuse.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Clean and comfortable.

Posted Jul 21, 2015
Only stayed one night but happy with the experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Terrible service front desk

Posted Jul 20, 2015
When we arrived toilet had been running very long time and therefore there was water all over bathroom floor from condensation. When we checked out the service was very slow and front desk staff were not very curtious.