Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Red Roof Inn Fulton

2 out of 5
Red Roof Inn Fulton
930 S 1st St, Fulton, NY

Reviews

5.8
Rating 10 - Excellent. 96 out of 886 reviews" "
Rating 8 - Good. 208 out of 886 reviews" "
Rating 6 - Okay. 220 out of 886 reviews" "
Rating 4 - Poor. 164 out of 886 reviews" "
Rating 2 - Terrible. 198 out of 886 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Renee

Traveled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms were fine. Property is located on river could be very nice if cleaned up out side.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Renee,We appreciate your feedback on our rooms and riverfront location. We will take your comments into consideration for future improvements to enhance the overall guest experience. Thank you for sharing your thoughts with us.

2/10 Terrible

Hillary

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Hillary, We are sorry to hear you were not completely satisfied with your stay. Please don't hesitate to contact us directly with any specific feedback you may have so we can address your concerns and improve our services for the future.

6/10 Okay

Karen

Traveled with family
Liked: Staff & service
Lovely riverfront location
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Karen,We appreciate your feedback on our riverfront location - it's definitely one of our hotel's highlights! We hope you enjoyed your stay with us and the serene views it provided. Thank you for choosing our hotel for your trip.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Michael,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

Rosalina

Liked: Staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Rosalina,We are delighted to hear that you had an enjoyable experience during your stay with us. Should you have any further feedback or queries, please feel free to contact our management team directly. Your satisfaction is our top priority.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedding was nasty and hotel smelled liked a taco bar
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Robert, We appreciate your feedback and apologize for any inconvenience you experienced. Our team will look into addressing these concerns promptly to ensure a more pleasant stay for our future guests. Thank you for bringing this to our attention.

2/10 Terrible

ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
I worked the overnight shift for nuclear so what did they do? They put a family with dogs next to me. There were no lamps, no coffeepot in my room and the heater/air-conditioner made a horrendous noise that one could never sleep thru. They told me someone was coming to fix it, but noone ever showed up and i was there for three weeks! Housekeeping...instead of just coming in and cleaning my room, they ask me what i wanted them to do. AND i only saw housekeeping once while i was there. I will never stay there again
Stayed 17 nights in Feb 2024
Response from Manager on Mar 24, 2024
Hello ronald,We apologize for the inconveniences experienced during your stay. We strive for all our guests to have a comfortable experience. Your feedback regarding the noise disturbance, room amenities, and housekeeping service will be shared with our team for improvement. We value your input and hope to have the opportunity to provide you with a better stay in the future.

8/10 Good

Nichole

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Jus didnt have toilet paper and when asked to get some we were told no morenfor our room... But we didnt even have any to begin with..very odd.. Other than that it was pretty decent...kids loved the view
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Nichole, We appreciate your feedback on your recent stay with us. We understand the importance of having essential amenities available, and we apologize for any inconvenience this may have caused. Your comments will be shared with the team for further review. We're delighted to hear that your kids loved the view during your stay. Thank you for taking the time to share your experience with us.

6/10 Okay

Tyrus, Brooklyn

Liked: Staff & service, property conditions & facilities
Room was clean, beds comfortable. TV had two remotes and took a while to figure out. One of the lights needed a new bulb. Bathroom fan and light were on same switch, which always gets under my skin.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Tyrus, We appreciate your feedback and are delighted to hear you found the room clean and the beds comfortable. We will review your comments about the TV remote setup and address the light bulb issue promptly. Thank you for bringing these matters to our attention as we strive to enhance our guests' experiences.

6/10 Okay

Cliff

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Cliff,We appreciate you taking the time to stay with us. If there are any aspects of your visit you would like to discuss further, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future for an improved experience.

8/10 Good

Katherine

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No elevator for second floor rooms. When we complained, as two of our party can’t do stairs let alone with luggage, they put us in their accessible room on the first floor. Nothing accessible about it except first floor- not even grab bars to climb into the tub shower. Two outlets in the room were missing covers. Despite registering three people there were two sets of towels, one tiny soap and shampoo. No hairdryer. It was clean, but barely- streaks and missed corners. Not sure what happened in the lobby Saturday night but on Sunday morning the lobby bathroom floor was sticky with traces of blue… no housekeeping on the weekends per the sign. Both days our key didn’t work and they needed to re program the lock. Each time the front desk started by blaming us, showing us again how to use the key, then discovering it really didn’t work. They are clearly saving money everywhere they can- pillows are tiny, only one roll of toilet paper, no facial tissue, no hair dryer. Overall barely adequate, but not welcoming.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 14, 2024
Hello Katherine,Thank you for sharing your feedback on your recent stay. We sincerely apologize for any inconvenience you experienced regarding the lack of an elevator and the accessibility features in the room provided to you. Our team strives to provide exceptional service and we regret that we fell short in meeting your expectations. We have noted your concerns about the room cleanliness, amenities, and key card issues, and will address them with the respective departments for improvement. We appreciate your feedback as it helps us improve our guest experience.

2/10 Terrible

Jeremy

Liked: Cleanliness
The housekeeper was the nicest and helped us even more than an
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Jeremy, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and well-appointed. The staff was lovely and accommodating. I requested extra towels and pillows and they brought them within 10 minutes. I would not hesitate to stay there again.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Christine,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found your room to be clean and well-appointed and that our staff was lovely and accommodating. It is our top priority to ensure that our guests have a comfortable and enjoyable stay. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is absolutely incredible!! Very warming and helpful, friendly and they treat you like a human being not just a guest here! I would give 6 stars instead of just 5 if possible! Thank you for making it an incredible stay here during the holidays 💚😁
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Christopher,Thank you so much for your wonderful feedback! We are thrilled to hear that our staff made your stay remarkable and that you received exceptional service. It is our goal to treat every guest with genuine care and hospitality. We truly appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello gretchen,Thank you for choosing our hotel for your stay! We appreciate your high rating and are delighted to hear that you had a positive experience. If you have any additional feedback, please feel free to reach out to us directly. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Being dog friendly was great and plenty of walking room for the dogs on the property, And the Mexican restaurant inside the hotel was the best Mexican food I've ever had, I live 3 hours away and will be stopping in to eat when passing through
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Gretchen,Thank you for sharing your positive feedback! It's wonderful to hear that you appreciated our dog-friendly environment and the ample walking space for your furry friends. We're also delighted to know that you thoroughly enjoyed the Mexican restaurant within our hotel. We truly appreciate your kind words and look forward to welcoming you back for another exceptional dining experience when you pass through our area again.

6/10 Okay

Krisstie

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Krisstie,We appreciate you choosing our hotel for your stay. If there is anything specific that you would like to share about your experience, please reach out to us directly so that we can address it accordingly. We value your feedback and hope to have another opportunity to serve you in the future.

6/10 Okay

Patricia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I expected more
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on Dec 20, 2023
I appreciate the time that you took to share your sentiments with us, Patricia. Our team at the Red Roof Inn Fulton appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Eileen, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Diego,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a great experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Bill

Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Bill,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Thomas

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
no smoke detectors in room, lamps did not work, broken remote, door to adjoining room did not lock and was blocked by refrigerator to keep it closed
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Thomas, We apologize for any inconveniences you experienced during your stay with us. Guest safety is a top priority, and we appreciate you bringing the smoke detector issue to our attention. We have notified the appropriate department to address the lamp, remote, and door concerns you mentioned. We value your feedback and will use it to improve our guest experience.

2/10 Terrible

luis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS ! Stay Out ! Bed Bugs ! Zombie Rooms ! Smells like Gym Socks , SHoT Hole! No Security ! Disgusting Rooms ! !
Stayed 5 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello luis, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get there
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Patricia,Thank you for choosing our hotel for your stay. We're pleased to hear that you found our location convenient. We strive to provide a seamless experience for our guests, and we hope you had a pleasant stay overall. If you have any further feedback or suggestions, please don't hesitate to let us know.

2/10 Terrible

Melinda

Traveled with family
Disliked: Property conditions & facilities
Completely disgusting room
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Melinda, Thank you for sharing your feedback about your recent stay. We sincerely apologize for any disappointment caused. We appreciate your comments, as they allow us to improve our services. If there's anything specific you'd like to discuss further, please get in touch with our management team.

6/10 Okay

Sharon

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we got to our room the door was not latched shut and the heat was on the hotest setting and on high it was super hot in the room. Found dirty socks on the floor under the bed that were there when we checked in. Not the cleanest place.
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Sharon,We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and clean environment for all guests. Your feedback will be shared with our housekeeping department for immediate attention. Thank you for bringing this to our attention.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Patricia,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a great stay at our hotel. We strive to provide exceptional service and a comfortable environment for all our guests. Your kind words are truly appreciated. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Clarence

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches and bed bugs. Very disappointed 😞
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Clarence,We apologize for the unpleasant experience you encountered during your stay. Our team takes reports of pests seriously and we have immediately conducted a thorough inspection to address this matter. Thank you for bringing it to our attention, as it allows us to make improvements and ensure a better experience for future guests.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Michael,Thank you for your feedback. We appreciate your review and will work on improving the areas you mentioned. We hope to welcome you back for a better experience in the future.

6/10 Okay

David, Whitehouse Station

Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Hello David, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for further improvement. Feel free to contact our management directly to discuss your concerns further.

2/10 Terrible

Toni

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arriving at this property we were less then enthused but we had no other choice as this is the only hotel in town and we need to be in walking distance of our destination. We were given our room cards and when we tried to use them at the outside door a homeless man smoking a joint told us oh no man you don’t need that to get in. The walls were dirty and paint was peeled. We arrived to our room where I checked the bed sheets and discovered there were burn holes and blood scattered everywhere on the comforter. I went to the office and asked if they had rooms that didn’t have blood stains and cigarette holes on the sheets. He replied “really? In that room” well yeah I hope there’s none in any rooms! He offered to give me a new room. This time the floors were separating and there was burn holes and stains on the sheets. People in the hallways look half alive and dirty clothed. I’m beginning to realize this is where dss houses the homeless! Unfortunately we have a 2 hour drive and had drank a few drinks before hand so have no option but to stay. We will lay on our clothes and hope to get through the night. Do not take your chance and stay at this place. Red roof in as a company should be ashamed of themselves!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Toni,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues you mentioned with our staff. We hope you give us another chance in the future.

6/10 Okay

Justin

Business traveler
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 15, 2023
Thank you for taking a moment to complete our survey, Justin. The staff at the Red Roof Inn Fulton and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

George

Response from Manager on Nov 4, 2023
Hello George,Thank you for taking the time to share your feedback. We appreciate your positive rating and are glad to hear that overall, you had a good experience at our hotel. We apologize for any inconvenience you may have encountered during your stay and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

10/10 Excellent

Krisstie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and fresh
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Krisstie,Thank you for your feedback! We're glad you found our hotel cozy and fresh. We hope you had a comfortable stay with us.

2/10 Terrible

Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in NO toilet paper in the room, no kleenex, and no hair dryer. The girl got me toilet paper & a hair dryer; which did not work so she had to go find another. No kleenex, sorry!? I left soon after check in & was gone for awhile. When I returned to my room tired I noticed the filthy rugs on floor by both sides of the king size bed. I put a hand towel on the rug so I didn't have to step on it. I took pictures notice the toe nail on the rug (it is NOT mine!!!!) There was filth between the bed & night stand, nobody moves it to clean. Then notice the dirt under the chair while I was sitting on the bed. Then see the dirt on the floor by the plug in for the tv. They couldn't move the cords to clean?????? This place was disgusting & I would not recommend it to anyone Then breakfast - that was a joke. They had 2 types of granola bars & one pre-packaged donut. There was a couple yogurts there but no choices. When I checked out I told the girl that the room was dirty & they need to clean it; she just looked at me and said sorry.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
Hi Rose, We sincerely apologize for the condition of your room during your stay. This is certainly not the level of cleanliness and service that we strive to provide. We appreciate your feedback and will address these issues with our housekeeping team to ensure improvements are made. We're also sorry for the limited breakfast options, and we'll take your comments into consideration for future enhancements. Thank you for bringing these concerns to our attention, and we hope you will consider staying with us again in the future to experience a more comfortable and enjoyable visit.

4/10 Poor

REBECCA

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on Oct 10, 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Poor

Patrick

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioner was busted and the sheets had stains
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
Hi Patrick, We apologize for the issues you experienced during your stay. Providing a comfortable and clean environment is our top priority, and it seems we fell short during your visit. We will address the air conditioner and linen concerns to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope you will consider staying with us again in the future to experience the improvements we make based on your feedback. Your satisfaction is important to us.

2/10 Terrible

Douglas

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Douglas,We're sorry to hear that you didn't have a positive experience. Please let us know what specifically went wrong so we can address it for you.

4/10 Poor

Mihail

Stayed 2 nights in Sep 2023
Response from Manager on Oct 29, 2023
Hello Mihail,We apologize for any inconvenience you may have experienced during your stay. Please let us know how we can assist you further.

2/10 Terrible

RICHARD, NISKAYUNA

Stayed 1 night in Sep 2023
Response from Manager on Oct 29, 2023
Hello RICHARD,We apologize for any inconvenience caused during your stay. Please let us know the specific issues so we can address them immediately.

6/10 Okay

david, kalispell

Stayed 1 night in Sep 2023
Response from Manager on Oct 29, 2023
Hello david,Thank you for your feedback. We're sorry to hear that your experience was not exceptional. Please let us know how we can improve your stay next time.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is being renovated and they are working hard to give guests an enjoyable stay. We would stay here again if the need arises.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on Oct 2, 2023
Hi Kim, Thank you for your understanding and for mentioning our ongoing renovations. We're pleased to hear that you had an enjoyable stay, and we look forward to welcoming you back in the future. Your support is appreciated!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book this hotel
The poor reviews are true. With the exception of the lady that checked us in, the staff was rude, disrespectful and condescending. The rooms are very aged and dirty. The towels are old, stained and smelled as they were poorly washed. We had a very poor stay. I'd rather drive an extra hour than considering staying here again
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 27, 2023
I'm truly sorry to hear about your disappointing experience during your stay. We appreciate your feedback, and we'll be addressing the issues you mentioned with our staff and housekeeping team to ensure improvements are made. It's important to us that our guests have a pleasant stay, and we hope to have the opportunity to provide you with a much better experience should you choose to stay with us in the future. Your satisfaction is our priority, and we value your input. Thank you for sharing your concerns.

10/10 Excellent

Augustus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 27, 2023
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

6/10 Okay

mike

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not kept up at all. Don’t believe the pictures on website
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 19, 2023
We apologize for any disappointment you experienced with your stay. We take your feedback seriously and will work to ensure that our property accurately reflects what is presented on our website. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved experience in the future.

4/10 Poor

Barbara

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the property was under construction. the room was adequate, but not what expected.
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Barbara,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and your comments about our property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Vincent

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs spiders everywhere window walls & floors dirty, no coffee pots in room , tv didn't work or did the hair dryer. Will never recommend this property to all the racing teams out there But the staff was friendly
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 5, 2023
Hi Vincent,We deeply apologize for the issues you encountered during your stay, including the cleanliness and the inoperable amenities in your room. Your feedback is important to us, and we take these concerns seriously. We are actively addressing the cleanliness issues and will work diligently to ensure a more pleasant experience for our guests. Additionally, we will inspect and repair or replace any malfunctioning amenities to prevent similar issues in the future. We appreciate your kind words about our friendly staff, and we hope you might reconsider staying with us again in the future, where we aim to provide a vastly improved experience. Thank you for bringing these matters to our attention.

6/10 Okay

brandy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 5, 2023
Hi Brandy,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 Good

Lawrence

Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on Sep 22, 2023
Dear Lawrence, We greatly appreciate your positive rating! Your satisfaction is our top priority, and we're delighted that you had a great experience. If there's anything more you'd like to share or any specific aspects you enjoyed during your stay, please feel free to let us know. We hope to have the pleasure of serving you again in the near future!

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, room comfort
Shabby, but clean!
The hotel was a bit shabby, but the rooms were clean and comfortable.
Stayed 5 nights in Aug 2023
Response from Sophia CSR on Aug 30, 2023
Hi Kenneth,Thank you for sharing your feedback with us. We're glad to hear that you found the rooms clean and comfortable during your stay. We value your observation of the overall appearance of the hotel and will certainly consider your comments as we continue to make improvements to enhance the overall experience for our guests. Your insights are valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.