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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
6578 Thompson Road, Syracuse, NY

Reviews

4.4
Rating 10 - Excellent. 19 out of 216 reviews" "
Rating 8 - Good. 25 out of 216 reviews" "
Rating 6 - Okay. 29 out of 216 reviews" "
Rating 4 - Poor. 36 out of 216 reviews" "
Rating 2 - Terrible. 107 out of 216 reviews" "

4.6/10

Cleanliness

5.0/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Love how professional and clean it is very quiet close to stores definitely a 5 star
Stayed 3 nights in Apr 2024

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel not fit for animals to stay in
Stayed 2 nights in Dec 2023

8/10 Good

Nan E

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services are lacking, vending machine was empty. No coffee at all. Place is old but clean. The price was right.
Stayed 1 night in Dec 2023

2/10 Terrible

Debra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most filthy room ive ever been in. I would have not stayed if i had any other option. Had i not had my 78 yr old mother with me, i would have stayed in my car.
Stayed 2 nights in Nov 2023

2/10 Terrible

LAURA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kirk

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, reaked of smoke and who knows what else. It was in disrepair and disgusting. We couldn't even bring ourselves to stay. We left and went to another hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Marcus

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes Lord
It sucks. It said they had breakfast and they didn’t even have coffee. The air conditioner sounded like a dying cat. It smelled like Copenhagen spit and broken dreams in the room. The only redeeming quality it had was you can flush the toilet with your foot.
Stayed 1 night in Sep 2023

2/10 Terrible

Francis

Traveled with group
Dont do it. This was tge mosf disgusting hotel I ever stayed in. There were stains allover beding. I took a moving blanket out of truck to sleep on. Section 8 hotel. Very dirty and run down.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in america
I can't even describe in words how disgusting this place is. It's the worst hotel in america. The whole place smells like urine and feces and cigarettes mixed. There are bugs in the rooms. Every single surface is dirty including the beds. The owners should be ashamed of themselves.
Stayed 1 night in Aug 2023

2/10 Terrible

Ruben

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go there!!
Stayed 1 night in Sep 2023

2/10 Terrible

eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worse room in my life. This place should not even be open
Stayed 1 night in Aug 2023

6/10 Okay

Vernon

Traveled with partner
Disliked: Property conditions & facilities
the faucet was not hooked up to the sink.
Stayed 1 night in Aug 2023

4/10 Poor

Lorna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Site claimed breakfast included there was no breakfast, bathroom door didn’t close due to warping, ceiling one spot was falling down in another spot was water damage , window didn’t close all the way , arm of chair broken , hallways were dirty and carpet was extremely worn, outside people were just hanging around and trash was seen
Stayed 3 nights in Aug 2023

10/10 Excellent

Diana

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place, cigarette smell, dirty.
Stayed 1 night in Aug 2023

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fan in the bathroom didn't work, when we got to the room there were flys and the building seemed to be in renovations! It does not at all look like the pics! If you absolutely need a cheap place to say this place should be your last resort before sleeping in your car
Stayed 1 night in Aug 2023

4/10 Poor

Wayne, Visalia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
While there appears to be some effort to some upgrading on the property (why we didn’t give it a 1 rating) most everything else was bad to very bad.
Stayed 1 night in Jul 2023

6/10 Okay

Andrea

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Adrienne

Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby was not air conditioned; it was hot. The room was very basic, no hair dryer (even thought the description said they had them). I told the person at registration that I had to leave at 5:00 am and asked about checkout procedures. He said to bring the key and they’d provide the paperwork. I waited 10 min. No one came to the front desk. They had 2 buzzers- I’m not sure if they worked. The room had candy wrappers on the floor. The bathroom was in disrepair and the locked on the door were not very secure. Way overpriced for the low quality of the room.
Stayed 1 night in May 2023

2/10 Terrible

Kadir

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

2/10 Terrible

ANDREW

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Maureen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was advertised as being updated/remodeled- it was definitely was not. It was filthy- mold in the bathroom, tub didn’t drain, plumbing for the toilet was not done correctly (the whole thing moved when flushed) sink vanity falling apart, carpet falling apart and filthy, no coffeemaker in the room, alarm clock didn’t work, not enough towels for all the guests. The pictures on the site do not match the hotel we were at.
Stayed 1 night in Apr 2023

2/10 Terrible

Luc

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Telephone had no cord to plug in and fire detector was not connected -it was in a drawer. No elevator had to carry luggage p the stairs.

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room seemed to be under construction. The front window was cracked. The bedding was stained. The bathroom faucet was broken. Would not stay here again.
Stayed 1 night in Oct 2022
Response from chirs on Oct 29, 2022
Dear SirThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Chris PatelManagerRodeway inn3154638555

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was theost disgusting property i have ever been in. Room smelled like urine. Couch stained and nasty. Tge puctures nake this place look ok. Irs not. We left 5 minutes after checking in.
Stayed 2 nights in Oct 2022

6/10 Okay

Martin

Liked: Staff & service
Stayed 1 night in Oct 2022
Response from chirs on Oct 17, 2022
Dear SirThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Chris PatelManagerRodeway inn3154638555

2/10 Terrible

Joseph

Stayed 1 night in Sep 2022

2/10 Terrible

Pamela

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I felt unsafe, the desk person was rude and not welcoming Breakfast for a Saturday morning ended at 9!!
Stayed 1 night in Sep 2022

2/10 Terrible

Wyldamaris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Sep 2022

2/10 Terrible

Roxanne

Stayed 2 nights in Aug 2022

2/10 Terrible

Bernadette, Walden

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was rude when registering. Seeing the only access to the second floor was stairs, I asked about a 1st floor room since I am physically challenged. he said I needed to request that when I made the reservation and told me I could cancel and find another place to stay. All smoking rooms were on the 1st floor, so the 2nd floor always smelled like cigarettes smoke. Only 1 light worked in the bathroom and the fan did not work. The furniture was stained and had holes from cigarette burns. The electric outlet in the bathroom would not hold a plug. I would not recommend this place to anyone.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here
The person at check in did not know what he was doing. The room was shabby and the bathroom not too clean. The room smelled like cigarette smoke.
Stayed 1 night in Aug 2022

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stsy
Stayed 1 night in Jul 2022

2/10 Terrible

Robert

Disliked: Amenities, property conditions & facilities
This property is disgusting. The smell as soon as you walk in is like walking into a wall of fecal matter and cigarettes. The room smelled HEAVILY of moth balls and something worse underneath that I can't really describe. There were cigarette burns on the comforter. The carpet had been burned with a clothes iron. The bathroom door didn't shut all the way, no matter the pressure used on it. There was no fan or window in the bathroom. And the tub drained so slowly that you are better off just taking a bath. The tv displayed an info border on it before every commercial which was weird but not that big a deal. Also the other guests were mainly people actively on drugs. Basically if you can sleep behind a dumpster instead of renting a room, do that, since it'll be cheaper and a little nicer than this place. But seriously, find somewhere else to stay if you can.
Stayed 4 nights in Jul 2022

8/10 Good

Catherine

Traveled with family and small children
Liked: Staff & service
Friendly, welcoming staff. Room smelled strongly of cigarettes, a.c. did not cool the room or provide fresh air. Beds were clean and comfy. Sufficient for a 1 night stay.
Stayed 1 night in Jun 2022
Response from chirs on Jul 1, 2022
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Chris Patel Manager Rodeway inn

2/10 Terrible

Elizabeth

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was bugs in the room including a nest of spiders under my pillow we checked out within 15mins of checking in the refused a refund the pictures of the hotel had to be more then 10 years old the carpets was covered in filth upstair had been flooded at some point the floors was very weak i would not recommend this place to anyone the owners was so rude also just stay away the best Western across the way is where we ended up and it was super clean and friendly
Stayed 1 night in Jun 2022
Response from chirs on Jul 1, 2022
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Chris Patel Manager Rodeway inn

4/10 Poor

BLANCA

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The service and cleanliness Poor service and not clean place
Stayed 6 nights in Jun 2022
Response from chirs on Jul 1, 2022
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Chris Patel Manager Rodeway inn

2/10 Terrible

Kirk

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting, gross, filthy, rude.
Disgusting. I walked into the lobby to hear the man behind the counter shouting at a guest. Garbage left in the hallways including a mattress box. The breakfast was gross. On the day of my departure the same man behind counter pounded on my room door and told me to get out 30min before a check out time of 11:00 am. Avoid this place at all cost.
Stayed 2 nights in May 2022

2/10 Terrible

Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty crack in the window. Just run down b
Stayed 2 nights in Jun 2022

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

anastasia

Stayed 1 night in Jun 2022

2/10 Terrible

Ellen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Nicholas

Traveled with group
Disliked: Amenities, property conditions & facilities
The beds were clean. The bathroom was falling apart a little bit the spout it the bath was coming off of the wall. And the shower had cracks in it. If all you need is a place to stay and clean up this is an option.
Stayed 2 nights in May 2022

2/10 Terrible

Judith

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Place
This place was awful. Wall paper falling off the wall. Our room was not cleaned or bed made up on day 2. We got our own towels. Place is in disrepair.
Stayed 2 nights in May 2022
Response from chirs on May 17, 2022
Dear SIR Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Room was musty smelling, chipped paint on the walls and damaged furniture. Air conditioning did not work properly. Had an overall gross feeling.
Stayed 1 night in May 2022
Response from chirs on May 17, 2022
Dear SIR Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from chirs on May 17, 2022
Dear SIR Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Alexandra

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a trash motel, don’t stay here.
Stayed 1 night in May 2022
Response from chirs on May 17, 2022
Dear sIR Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chris Patel Manager Rodeway inn 3154638555

4/10 Poor

Bruce

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not up to choice standards…..
Stayed 2 nights in May 2022
Response from chirs on May 10, 2022
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Chris Patel

2/10 Terrible

Renee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pic and reviews don't do the "unsatisfaction" justice. Very old building, creaking walls, cracked floors and can feel the floor flexing under our feet. Glad it was only overnight, although I didn't sleep well due to concern over the condition of the room.
Stayed 1 night in Apr 2022
Response from Chris Patel Manager Rodeway inn 3154638555 on May 3, 2022
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.