Great Views, Friendly and Professional Staff
Posted Feb 18, 2016
The Royal Maniace is a four-star hotel that delivers what it promises: a sea-side view, comfortable rooms, tasty breakfast and the best service I received during a three-week trip through Southern Italy. I received the early check-in I requested, breakfast service was prompt, and food quality and room cleanliness was excellent. The breakfast and front desk staff went the extra mile to be helpful, offering suggestions on off-the-beaten-track sites and carneval events, directions and good conversation. The excellent Consantino and his female colleague are the best! The miserable, snotty hotel staff from the QuintoCanto Hotel and Spa in Palermo should take lessons in customer relationship management from this team (for a fee, of course).