Ratings based on 164 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Horseheads, NY

Close to VA Hospital

Posted May 10, 2017
Pros: I liked the cleanliness and comfort of the room. I liked it being close to the VA Hospital.
Cons: Have checkin clerk explain about the elevator and mention the various offerings in the hotel. I had to look at the website again on my iPad.
Location: Good location for Syracuse University and the hospitals.
I chose this hotel because it was close to the VA Hospital. Receptionist did not tell me about having to swipe my card first before choosing a floor in the elevator. Luckily the college student nearby told me about it. There were many college students staying at the hotel because it is used for extra student housing. My room was next to the elevators and the ice machine. Not too great. The hostess at the restaurant told me the bar was for casual dining not the restaurant. In the bar, the bartender said you could wear jeans in the restaurant too and that they both served the same food. Looking at the menu I decided to pass on that. I think $15 for parking is too much. The cars are parked close together with not much space to maneuver to get out. Plus you need your room key to get out. Overall not a great first impression.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very good location if you are visiting SU

Posted Apr 19, 2017
Very good location if you are visiting SU; very good and usefull shuttle service; very friendly staff all trying to make up for the terrible and outdated rooms...
4 out of 5
Recommended
for Other
by A verified traveler

Best location for a Syracuse college visit!

Posted Apr 13, 2017
Pros: Only steps from the campus. Decent breakfast and the wait staff keep the coffee coming.
Cons: Check-in was brutal. Staff struggled with the system.
Stayed there while visiting Syracuse University. Terrific location. Check-in was a trial. Either the system is cumbersome or the staff not well trained on it. Highly recommend MAKE YOUR RESERVATION DIRECTLY. DO NOT USE EXPEDIA. it is a problem for their system!!
5 out of 5
by Dave

in for lacrosse game

Posted Feb 21, 2017 on Hotels
easy check in---- friendly staff---really nice room
4 out of 5
by Lisa

SU Campus Sheraton

Posted Feb 19, 2017 on Hotels
We love staying here when we are visiting the SU campus! Close and convenient. Parking easy.
4 out of 5
by Marlene

Posted Feb 19, 2017 on Hotels
They had great customer service. Downside being 2 floors dedicated to college dormitory.
5 out of 5
by Sofia

This traveler left a rating score only Posted Jan 5, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Upscale College Experience

Posted Jan 2, 2017 on Orbitz
Great stay! Very Clean! Very nice and hospitable hotel staff. Room service breakfast was delicious and plentiful, also descently priced.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from SALISBURY, United States of America

Very happy with the stay at this hotel

Posted Nov 27, 2016
Awesome hotel, staff and great location. Free parking, pet friendly, large rooms with city views, nice staff.