Ratings based on 23 Verified Reviews

3.3 out of 5
43% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

HORRIBLE

Posted Jun 29, 2017
The room smelled like marijuana when we first walked in. The blanket had many burn holes in it. The workers barely spoke any English. We didn't have a do not disturb sign so housekeeping kept nocking on our door even after we told them we weren't leaving. The room certainly wasn't worth the price we paid
Comment from Hotel Management
Jul 4, 2017 by Manager, Hotel Management
Thank you for the review, we are so sorry to hear that you did not have a pleasant stay. We take your comments very seriously and will be making improvements to the rooms. We strive to keep our customers satisfied.
1 out of 5
by A verified traveler

Dirty disgusting rooms and hotel.

Posted Jun 28, 2017
The worst hotel we have ever stayed in!! Dirty and the pics on the website look nothing like the actual rooms.
Comment from Hotel Management
Jul 1, 2017 by Manager, Hotel Management
Thank you for the review, we are sorry to hear that your stay was not pleasant. We strive to better serve our customers and will be making improvements.
2 out of 5
by A verified traveler

Dirty

Posted May 24, 2017
Coaches crawling on the walls and in the bed room and the blankets had cigarette holes in them but the pillows were nice tho
Comment from Hotel Management
Jun 15, 2017 by Priyen, Hotel Management
Thank you for the feedback, we are making improvements. We are currently under new management and changes will be made. We hope to see you again, thank you.
4 out of 5
by Susan

Helpful staff at convenient hotel

Posted Apr 25, 2017 on Hotels
We were disappointed that this hotel had No elevator. We had our 88 year old mother who is feeble and for whom stairs are a challenge. However the staff worked hard to give us a first floor room the next day which was very considerate.
Comment from Hotel Management
Apr 26, 2017
Thank you so much for your positive feedback. We are sorry we did not have a ground floor room available the first night of your stay but we are happy we could make accommodations for your second night with us. Our staff takes pride in delivering the best customer service possible and hopes to see you on your next visit.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
2 out of 5
by Robin

Adequate Accommodations, But...Needs Renovations

Posted Apr 23, 2017 on Hotels
Adequate accommodations but in need of a reno. Cracked bathroom tiles, duct-taped mirror, disintegrating toilet seat, weak water pressure in shower...All for $76/night "special deal". And, the hotel lobby and our room wreaked of disinfectant/cleaner.
Comment from Hotel Management
Jun 15, 2017
Thank you for the feedback, we are currently renovating our rooms to accommodate customers better. We value the feedback from our customers and will make every necessary improvement. We're so sorry your stay was not to your liking and we hope that you will stay with us again.
3 out of 5
by Shin

You get what you pay for...

Posted Apr 23, 2017 on Hotels
It was okay. The price was low so we booked it. The room and facilities look bit old. Luckily we only needed one night of stay.
Comment from Hotel Management
Jun 15, 2017
Thank you so much for the feedback. We are currently making renovations to better accommodate our guest, we hope you come back and stay with us again.
4 out of 5
by A verified traveler

Good

Posted Apr 22, 2017 on Hotels
Good
Comment from Hotel Management
Apr 26, 2017
Thank you so much for your positive feedback. We are happy you enjoyed your stay with us and hope to see you again soon!
4 out of 5
by A verified traveler

Good

Posted Apr 22, 2017 on Hotels
Good
4 out of 5
Recommended
for Everyone
by A verified traveler

good price with OK service

Posted Apr 18, 2017
The price is really good. and the condition is good. the Wifi is bad in the room and staff was glad to change once for me, but not good as well. The breakfast area is small, sometimes need to notice the staff to refill.
Comment from Hotel Management
Apr 20, 2017 by Priyen, Hotel Management
Thank you for your feed back with your recent stay at East Syracuse Super 8, it will be more than helpful in making the necessary improvements to serve our guest better. We hope to see you again next time you are in town.