- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Great location, poor customer service
Pros: great location, excellent rooms, the indoor kids playroom was definitely a bonus, and the chair lift being right outside made heading up the mountain for some hiking a breeze. If you have younger kids, this is a great place to consider Cons: the hotel staff were extremely rude upon checking in. I started off speaking to someone in English for the check-in process and was having some smalls problems communicating. Since we booked two rooms, my wife came up to sign the second check in sheet and, as soon as the staff learned that my wife spoke Polish, that was it ... the attendant turned her back on me and never spoke to me again. Even when I asked her a few questions, she simply ignored me. First time in 15 years of business and personal travel that I have ever experienced such a situation and it made me feel quite unwelcome. After checking in, we were handed our keys and, as mentioned, I was not spoken to (regarding directions to the room). We walked around for a few minutes looking for our room, without success, went back to the front desk and had to ask for directions ... it turns out that there is an entirely separate building that we were in! That would have been nice to know when we were handed our keys. Also, the menu and meals were middle of the road. Nothing to get excited about. Ignoring the first impression at check-in, an overall good holiday hotel for getting away.