Amazing view Nice swimming pool and terrace but...
Posted Jul 2, 2015 on Hotels
The location of the villa is perfect by walking to Kedungu Beach, the swimming pool and the roof open terrace are fantastic, the sunrise and the sunset are both amazing, the staff are nice and friendly, but the only problem is their poor English. The only lady staff speaks nice English is in night shift. The problem we had when stay is we booked the promo package with free breakfast and launch, but the staff had a big gap of communication with their marketing, the order sheet they had didn't clear list the package, so they didn't think we have free breakfast in the next morning, until I opened Hotels.com booking page, and they called someone and discussed and we got the breakfast. (before I opened the booking page, it's like she said the sheet doesn't mention the breakfast, I said I am sure the breakfast is included when I ordered.....for 5 mins. ) also for the free launch, the staff in the night shift and day shift have different story. (Good English staff in the night shift said we could order anything in the menu under rp.50000, and the day shift staff said we could only order mie/nasi gorrng).
Anyway, although we enjoyed the facilities of the villa and amazed the view, but it's not good to fight with every meal we already paid.
Another thing is a bad smell comes from AC in every morning we waked up.