Ratings based on 2,077 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Omaha, NE

Promising hotel with a bunch of disappointment

Posted Jan 16, 2018
Pros: Location to downtown attractions and scenic views
Cons: Hospitality and maintenance forgiveness ( not charging me for amenities that aren't even available)
Location: Fish hatchery, trout fishing, scenic drives, dinner shows, Riplyes Believe it or Not, wax Museum, water parks, putt putt, silver dollar city, and mu
Well starting off, checking in was already a hassle. When we walked into the lobby at 2:45 pm to check in, we didn't get the welcoming we were expecting. The front desk worker did not have a happy look on his face and didn't seem pleased that we were here. When we told him were were checking in he proceed to state that check in was at 4pm even though our reservation stated 3pm. Even though the hotel was not busy what so ever, he made it seem like it was such a chore to call house keeping and verify our room was ready. I honestly didn't seem welcomed. Once we got checked in, he told us about all the daily fees we needed to pay to stay at the hotel......not worth the 8$ a night. When we asked him about the indoor pool, he said it was closed for construction. NOT EVEN SORRY!!! Then when we asked about the hot tub... once again he had something negative to say like well the cart path is also closed to the tub..... EVERYTHING SEEMED NEGATIVE. If you are not going to offer all the amenities you list on your website, then why do you charge me for them??? The room was nice, even though we could here every conversation our neighbors were having. The place didn't seem very private. My wife and I felt like we had to be extra careful with everything also because once again all the front desk guy wanted to do was remind us that they would charge us 250$ for ANY damages. ONCE AGAIN VERY NEGATIVE!!!!!
Comment from Hotel Management
Jan 18, 2018 by Ashley , Hotel Management
Hi Grant, We're sorry for the negative experience at check in. We will be following up with you directly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
Pros: Great location and very affordable
Cons: Indoor pool was down for repair
Location: Table Rock lake, lake Taneycomo, golf as well as all the shows up on route 76 only a mile or so away.
Very enjoyable stay and the weather was unusually warm so fly fishing was excellent.
Comment from Hotel Management
Jan 18, 2018 by Ashley , Hotel Management
Hi, Thank you for your review. We hope to see you again soon!
3 out of 5
by A verified traveler from greenville ms

Wrong room

Posted Dec 31, 2017
Was given wrong room. When we opened the door someone was in bed.
Comment from Hotel Management
Jan 9, 2018 by Ashley , Hotel Management
Hi Pat, We apologize for your check in experience. We take this seriously and will be following up with our front desk team. Thank you for choosing to stay with us and thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Independence, MO

Post Christmas visit

Posted Dec 30, 2017
Very nice complex. In Branson 3 nights right after Christmas. Brother-in-law, his Mom & I stayed in a 2 bedroom condo for what a regular double motel room would have been. Clean very comfortable. Wiuld visit again.
Comment from Hotel Management
Jan 9, 2018 by Ashley , Hotel Management
Hi, Thank you for your feedback and for choosing to stay with us. We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Owensboro, Ky

Nice hotel

Posted Dec 26, 2017
Pros: Pleasant staff.
Cons: n/a
Location: I left my phone charger in the room. Please send it to me.
Pleasant stay but roads need to be marked better. Room was hard to find.
Comment from Hotel Management
Jan 12, 2018 by Ashley, Hotel Management
Thank you for choosing to stay with us. We will contact you directly about your lost and found item.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
Family friendly resort. Room was nice and spacious. Loved having an outdoor balcony. Many activities for families/kids.
Comment from Hotel Management
Dec 25, 2017 by Crystal Fitzwater, Hotel Management
Thank you, look forward to having you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fayetteville, AR

Nice Hotel with Good Access

Posted Dec 22, 2017
Our family was very pleased with the quick access to all of the sights and sounds offered by the city from this hotel. The rooms look almost new and the staff was very congenial. I would recommend a first floor room though as there are no elevators.
Comment from Hotel Management
Dec 23, 2017 by Crystal Fitzwater, Hotel Management
Thank you, hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from pryor, ok

Nice, clean, close to activities

Posted Dec 17, 2017
Got a 2 bedroom , very nice, clean has all the amenities fully stocked kitchen and more. Two patios with furniture to enjoy views nice size living room with comfortable furniture.
Comment from Hotel Management
Dec 18, 2017 by Crystal Fitzwater, Hotel Management
Thank you, hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice resort close to everything

Posted Dec 13, 2017
Pros: Nice stay. Enjoyed the quietness at night & close to the action on the strip.
Cons: The only thing to be improved is to know where to turn the shower on instead of using the Jacuzzi. We were not able to take a shower while there.
Location: Restaurants & shows & shops
Room was great. Nice size. Roomy. Convenient. Enjoyed Branson
Comment from Hotel Management
Dec 21, 2017 by Crystal Fitzwater, Hotel Management
Thank you for your response. Sorry to hear about the issues with your shower, for future reference, please reach out to us if you have any issues and we will address them immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful!!

Posted Dec 11, 2017
We have stayed in many places but this,was the best EVER! Just extraordinarily the most beautiful resort. Friendly staff, courteous, professionalism. Spacious and we felt as if we were at home. Hated to leave and wished we had one more day and night to just relax and chill. It went too fast as we had other things to do like shows, shopping, sight seeing and dining. The most comfortable bed we have ever slept in and wished we had the mattress in our bed. A much needed get away as I have experienced many family deaths in since September. My mother and uncle a week apart. A cousin 3 weeks ago and a family friend. I needed a get away and this was the perfect place for me to be. I cant wait to visit again. A+.
Comment from Hotel Management
Dec 11, 2017 by Crystal Fitzwater, Hotel Management
Thank you so much and it was a pleasure having you! I'm so sorry to hear about your loss, glad you got to get away with us. Thank you again and we do hope you come back to see us soon.