Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice hotel, thin walls

Posted Feb 2, 2016
This is a really nice hotel right on the lake. Our suite was spacious and clean. The only problem Is that you can hear everything in the room above and beside you.
Comment from Hotel Management
Feb 10, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your review with us. We are so pleased to read that you were able to enjoy and take advantage of our resort's location, and your spacious and clean unit. We hope that if anything stood in the way of your full satisfaction, like noise outside of your unit, our resort staff was made aware to address said issues. We are all at hand to ensure your best possible stay. We hope to see you again soon! Nat
4 out of 5
Recommended
for Everyone
by A verified traveler from Bella Vista, arkansas

Great place to hang your boots

Posted Nov 8, 2015
Pros: Convenient...close to Branson so you can get away from the traffic and hoopla.
We rented two-one bedroom suites. They were very clean and comfortable. I guess my only complaint would be that the walls are thin and you can hear people in their place if they are there. Recommend renting in B area to get the view. And on the very top floor so you don't hear people above you.
Comment from Hotel Management
Jan 13, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your feedback with us. We are pleased to read that you found satisfaction with our convenient location, and your clean and comfortable unit. We hope that if you encountered any other concerns that stood in the way of your full satisfaction, that our resort staff was made known to resolve them. Our goal is to provide all of our visitors the utmost best. It would be a pleasure to serve you again in the future. Best regards, Nat
3 out of 5
by A verified traveler

not so nice

Posted Nov 4, 2015
Pros: staff and view
Cons: sound proof wall and floors
Location: everything is close by
staff and facility great the only problem with the hotel...wall and floors are paper thin. you can hear everything above on the sides. so if you can hear them...they can hear you... just saying
Comment from Hotel Management
Nov 12, 2015 by Westgate Resorts, Hotel Management
Thank you for being our guest. We are always pleased to hear when members of our staff were friendly and able to make your visit with us a pleasurable one. We do apologize for any disturbance endured due to being able to hear goings on in nearby areas whilst in your unit. Your comments on this will be shared with our management teams for further review. Thank you again for visiting the Westgate Branson Lakes Resort at Emerald Pointe; we hope to see you again soon! Anja
3 out of 5
Recommended
for Getaway With Friends
by Paula from Huntsville

Big disappointment.

Posted Nov 4, 2015 on Hotels
The room was very worn out. Tiles on the bathroom floor were so loose, they popped up when you stepped on them. We expected a room with a water view but had an inside room even though it was not peak season. The walls are paper thin and we could hear the entire conversation of our neighbors through the lock out door.
Comment from Hotel Management
Jan 9, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to write a review of your stay. We are disappointed to hear about the maintenance concerns with your unit. We have taken note of the concerns with the loose tile in the bathroom to pass to on to our team for evaluation. Reviews such as yours allow us to take corrective measures for future guest stays and we remain hopeful that you will give us another opportunity should you require accommodations in Branson in the future. Ray
1 out of 5
Recommended
for Families
by Pamela from Platte City, MO

Would not return!

Posted Nov 2, 2015 on Hotels
When checking in, we were told Internet access would be $9.99 PER DAY! Outrageous, no where did we read this was a fee based amenity. The very tiny bathroom had peeling wallpaper and mold on the ceiling. The outside stairs and stairwells were covered with spiders and spiderwebs. The noise from adjoining rooms and both upstairs and downstairs was loud. You could hear toilets flushing all over the building. Would never return.
Comment from Hotel Management
Jan 9, 2016 by GuestRelations, Hotel Management
Thank you for taking the time to share your thoughts about your recent stay with us. We are proud to offer Wi-Fi on property. This service is free to all of our owners, but is still accessible to all other guests which can be settled at the front desk. When booking with a third-party company all fees are noted on their website. It saddens us to hear about the maintenance issues you may have experienced in your unit. We have taken note of the issues you outlined to pass on to our housekeeping and maintenance team for evaluation. We hope that you will give us another opportunity to go beyond your anticipations. Ray
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Nice hotel on the lake

Posted Oct 21, 2015
Hotel was great. Kid friendly and great views. Kiss lived the pool and the area. We will definitely come again.
Comment from Hotel Management
Oct 21, 2015 by westgate_customercare, Hotel Management
Thank you for posting a wonderful review of your stay. We are delighted to hear that you and your family enjoyed our location and the great views it offers. We feel honored that you would return and cannot wait to see you soon! Ray
Comment from Hotel Management
Oct 21, 2015 by westgate_customercare, Hotel Management
Thank you for posting a wonderful review of your stay. We are delighted to hear that you and your family enjoyed our location and the great views it offers. We feel honored that you would return and cannot wait to see you soon! Ray
5 out of 5
Recommended
for Couples
by Keyra from Neosho, Mo.

Posted Oct 20, 2015 on Hotels
My husband and I stayed at Westgate Branson Lakes for our 4th year anniversary and it was everything we hoped for in a couple's getaway! We are definitely planning on a return visit in the near future!!
Comment from Hotel Management
Jan 2, 2016 by GuestRelations, Hotel Management
Thank you for allowing us to be part of your special celebration. We are thrilled you enjoyed your stay and invite you to stay with us again soon! Sincerely, Anja
Comment from Hotel Management
Dec 26, 2015 by GuestRelations, Hotel Management
Thanks for the great review following your recent stay. We are glad to have been part of your anniversary getaway. We are thrilled that you will be returning and look forward to your next stay with us. Ray
5 out of 5
Recommended
for Couples
by rod b.

Beautiful area and a great place to stay!

Posted Oct 20, 2015 on Orbitz
We had a lake view villa. It was really nice with a big screen tv. Very clean and a great value for the money. I had left some things there and I called and they are sending them to me. Great service...honest people. I would stay there again.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 8, 2015 on Hotels
I had a very comfortable stay and a great night of sleep.
Comment from Hotel Management
Dec 19, 2015 by GuestRelations, Hotel Management
We appreciate your review and we are happy to hear that you had a comfortable and pleasant stay with us. We hope to see you again soon. Luna
Comment from Hotel Management
Dec 19, 2015 by GuestRelations, Hotel Management
Thank you so much for your feedback. We are thrilled you had a comforting stay at our resort. We hope to see you again soon! Lissy
3 out of 5
Recommended
for Couples
by A verified traveler

Beautiful view but...

Posted Oct 6, 2015 on Hotels
View was beautiful Room walls thin so you heard every noise.
Comment from Hotel Management
Dec 19, 2015 by GuestRelations, Hotel Management
Thank you for your review. It is pleasing to know that you had a great vacation with us and that you enjoyed a beautiful view from your unit. We hope to see you again soon. Luna
Comment from Hotel Management
Dec 19, 2015 by GuestRelations, Hotel Management
We are happy to hear you enjoyed our views. It is unfortunate to hear you may have experienced disturbance during your stay. We hope you come back and allow us the opportunity to provide you a more relaxing stay in the future. Lissy