In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express Federal Way Seattle South, an IHG Hotel

2.5 out of 5
Holiday Inn Express Federal Way Seattle South, an IHG Hotel
32124 25th Avenue S BLDG 2, Federal Way, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 132 reviews" "
Rating 8 - Good. 36 out of 132 reviews" "
Rating 6 - Okay. 6 out of 132 reviews" "
Rating 4 - Poor. 2 out of 132 reviews" "
Rating 2 - Terrible. 10 out of 132 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

seung wuk

Liked: Cleanliness, staff & service, property conditions & facilities
New constructed building. Very nice.
Stayed 1 night in Mar 2024

8/10 Good

Barbara, Denver

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice quiet place off the main road 320th St, which has lots of fast food and restaurants, also close to I-5 into Seattle and close to the bus transit station. The hotel itself has ample parking. I loved that you could get coffee in the breakfast room, in the lobby, and a Keurig in the room. The bed and pillows were really comfortable. The price is right for this hotel and honestly better than hotels I’ve stayed at in Seattle where they’re 3x pricier. I’ve stayed here twice and I liked the improvements.
Stayed 3 nights in Mar 2024
Response from Brad on Mar 27, 2024
Hello Barbara,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brad on Mar 25, 2024
Hello Ken,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recent remodel, place is nice
Stayed 7 nights in Mar 2024
Response from Brad on Mar 19, 2024
Hello Thomas,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, with nice staff. Breakfast wasn’t good, but the coffee was great.
Stayed 4 nights in Mar 2024
Response from Brad on Mar 18, 2024
Hello Brad,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay! I'm sorry you didn't like the breakfast! Feel free to give any feedback on what you'd like to see in our breakfast that would make it better.Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and safe!
Stayed 1 night in Mar 2024
Response from Brad on Mar 11, 2024
Hello Robert,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and nice our room is nice, modern, and clean. I can't wait to shower it looks like it's going to be a great shower. Looking forward to breakfast they put out an amazing selection!!
Stayed 1 night in Mar 2024
Response from Brad on Mar 4, 2024
Hello Carrie,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

2/10 Terrible

DaiSean

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water
Stayed 2 nights in Feb 2024
Response from Brad on Mar 4, 2024
Hello DaiSean,Thank you for your review. We apologize for not being able to meet your expectations. Your feedback helps us grow and create a better hotel experience for everyone. We are actively working to fix the hot water issue as it tends to act up when we are nearly full. Thank you again for your feedback. We hope that you give us another chance in the future to show you a great hotel experience.

10/10 Excellent

Dean, Clackamas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and parking was very easy for a larger vehicle.
Stayed 1 night in Feb 2024
Response from Brad on Mar 4, 2024
Hello Dean,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Augustine, Othello

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice of breakfast menu, extremely clean easy in and out of freeway
Stayed 2 nights in Feb 2024
Response from Brad on Mar 4, 2024
Hello Augustine,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

8/10 Good

YOON HEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait for hot water use in shower. Not sure if it was due to lot of guests on site but yeah had to have water running for like 10min for hot water shower. Also, there was no phone in our room so had to physically go down to report we weren't getting hot water initially. Only to find out that every suite should have phones, and they just forgot to put one in our room. Rooms are great for price & staff were great but something was definitely off during my visit 😂
Stayed 1 night in Feb 2024
Response from Brad on Mar 4, 2024
Hello Yoon Hee,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay! We would like to apologize for the lack of hot water. On busy days, it can take a while for the water to heat up. We also apologize for the lack of a phone in the room, many of our phones are getting fixed.Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Hamandishe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Feb 2024
Response from Brad on Mar 4, 2024
Hello Hamandishe,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Ofisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brad on Mar 4, 2024
Hello Ofisa,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Babagene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous about staying in a 2.5 star hotel but the evening front desk staff assured me that if I wasn’t satisfied with my room I could change it. In addition the week before was their grand re-opening; new sheets and Dove hygiene products. Breakfast was tasty and areas were clean.
Stayed 3 nights in Feb 2024
Response from Brad on Mar 4, 2024
Hello Babagene,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

10/10 Excellent

Pila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent.
Stayed 1 night in Feb 2024
Response from Brad on Mar 4, 2024
Hello Pila,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay!Thank you again for staying with us! We hope to see you again soon!

8/10 Good

Erik

Business traveler
Liked: Property conditions & facilities
Lots of containers and poorly striped parking.
Stayed 1 night in Feb 2024
Response from Brad on Feb 18, 2024
Thank you for your review! The containers are in the process of being removed from the parking lot as they were used as storage for renovations this past year. We appreciate your feedback and look forward to seeing you again in the future.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and friendly place
Stayed 2 nights in Feb 2024
Response from Brad on Feb 18, 2024
Thank you for your review! We appreciate your feedback and look forward to seeing you again in the future.

8/10 Good

Kelly, Bellevue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean with self-service snack and drink vending area in the lobby. Front desk was helpful and kind.
Stayed 1 night in Feb 2024
Response from Brad on Feb 18, 2024
Thank you for your review! We appreciate your feedback and look forward to seeing you again in the future.

2/10 Terrible

Kuljinder

Stayed 1 night in Feb 2024
Response from Brad on Mar 25, 2024
Dear Kuljinder,Thank you for your review. We apologize for not being able to meet your expectations. Your feedback helps us grow and create a better hotel experience for everyone. Please let us know if there is anything we can do to improve your future stays with us or other IHG properties.Thank you again for your feedback. We hope that you give us another chance in the future to show you a great hotel experience.

10/10 Excellent

Puaolele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest services were accomodating to our needs and very welcoming, helpful and pleasant to work with. The room was to our liking and the complimentary breakfast was a plus to have before heading out to start our day out in Seattle.
Stayed 2 nights in Feb 2024
Response from Brad on Feb 18, 2024
Thank you for your review! We appreciate your feedback and look forward to seeing you again in the future.

10/10 Excellent

Emerald

Stayed 2 nights in Feb 2024
Response from Brad on Mar 25, 2024
Hello Emerald,Thank you for your review! We are glad that you decided to stay with us! Your feedback helps us grow and create a better hotel experience for everyone. We are glad you enjoyed your stay! Thank you again for staying with us! We hope to see you again soon!

8/10 Good

Kyunghee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jessica Christensen on Jan 25, 2024
Thank you for your great review. We hope to see you again soon.

10/10 Excellent

Taleaha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Jessica Christensen on Jan 8, 2024
Thank you for your great review. We hope to see you again soon.

10/10 Excellent

Sun

Stayed 1 night in Dec 2023
Response from Jessica Christensen on Jan 8, 2024
Thank you for your wonderful review. We hope to see you again soon.

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica Christensen on Dec 19, 2023
Thank you for your great review! We hope to see you again soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jessica Christensen on Dec 18, 2023
Thank you for your great review! We hope to see you again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica Christensen on Dec 15, 2023
Thank you for your fantastic review. We hope to see you again soon.

10/10 Excellent

Deborah

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessica Christensen on Dec 15, 2023
Thank you for your great review. We hope to see you again soon.

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room lots of food options near
Stayed 1 night in Nov 2023
Response from Jessica Christensen on Dec 1, 2023
Thank you for your great review Austin. We hope to see you again soon.

10/10 Excellent

Ariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was extremely friendly and polite.
Stayed 1 night in Nov 2023
Response from Jessica Christensen on Dec 1, 2023
Thank you for your wonderful review Ariana. We hope to see you again soon.

8/10 Good

Patricia

Stayed 1 night in Nov 2023
Response from Jessica Christensen on Nov 21, 2023
Thank you for your wonderful review, Patricia. We hope to see you again soon.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jessica Christensen on Nov 21, 2023
Thank you for your great review, Sharon. We hope to see you again soon.

8/10 Good

Kyunghee

Stayed 2 nights in Nov 2023
Response from Jessica Christensen on Dec 15, 2023
Thank you for your fantastic review. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Good time but a little bit of blood.
It was good. Only issue we had was there was blood on on of the pillow cases. Outside of that it was a good stay. Definitely will come back!
Stayed 2 nights in Nov 2023
Response from Jessica Christensen on Nov 14, 2023
Thank you for your review, Robert. We apologize for a stain on the pillow. I have let our housekeeping manager know so that this will not happen again. We hope to see you again soon.

8/10 Good

Kyunghee

Stayed 2 nights in Oct 2023
Response from Jessica Christensen on Nov 1, 2023
Thank you for your great review! We hope to see you again soon.

8/10 Good

Thom

Liked: Cleanliness, staff & service, property conditions & facilities
New clean and comfortable
Stayed 2 nights in Oct 2023
Response from Jessica Christensen on Oct 23, 2023
Thank you for your wonderful review. We hope to see you again soon!

10/10 Excellent

Katie

Stayed 2 nights in Oct 2023
Response from Jessica Christensen on Oct 23, 2023
Thank you for your great review Katie! We hope to see you again soon.

8/10 Good

Nathan

Stayed 2 nights in Oct 2023
Response from Jessica Christensen on Nov 14, 2023
Thank you Nathan for your great review. We hope to see you again soon.

10/10 Excellent

Kinniece

Traveled with family
Liked: Amenities
The front desk staff and housing keepers were amazing and attentive to all guests
Stayed 5 nights in Oct 2023
Response from Jessica Christensen on Oct 23, 2023
Thank you for your wonderful review. We hope to see you again soon!

8/10 Good

William, Clarksville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good.
Stayed 1 night in Oct 2023
Response from Jessica Christensen on Nov 1, 2023
Thank you for your great review! We hope to see you again soon.

8/10 Good

Claudia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good value
Stayed 2 nights in Sep 2023
Response from Jessica Christensen on Oct 10, 2023
Thank you for your great review Claudia. We hope you will come back and stay again soon!

10/10 Excellent

Nica

Liked: Cleanliness, staff & service, property conditions & facilities
I like how the room is clean
Stayed 2 nights in Oct 2023
Response from Jessica Christensen on Oct 10, 2023
Thank you for your wonderful review, Nica. We hope to see you again soon!

4/10 Poor

Sunyoung

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Hotel even does not provide a bottle of water. If you are looking for comfortable place to have a good rest durion your trip you should consider somewhere else. Lights and atmosphere are very poor overall.
Stayed 1 night in Oct 2023
Response from Jessica Christensen on Oct 10, 2023
Thank you for your review Sunyoung. We apologize we didn't provide you with a comfortable place to rest. This is always our goal. We have done a complete renovation of the property including the lighting. We also have a complimentary refrigerator in the market just for our IHG members. I hope you will give us another chance in the future.

10/10 Excellent

mi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jessica Christensen on Oct 4, 2023
Thank you for your great review! We hope to see you again soon.

10/10 Excellent

MARK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica Christensen on Oct 2, 2023
Thank you for your review Mark. We hope that you will come back and stay with us again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel to stay at.
Stayed 1 night in Sep 2023
Response from Jessica Christensen on Sep 27, 2023
Thank you for your great review Kevin. We hope that you will come back and stay with us again soon.

10/10 Excellent

Christine, ephrata

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property!!
Stayed 1 night in Sep 2023
Response from Jessica Christensen on Sep 25, 2023
Thank you for your great review. We hope to see you again soon!

6/10 Okay

Lorna

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jessica Christensen on Sep 25, 2023
Thank you for your review. We hope to see you again soon!

8/10 Good

LA

Liked: Amenities, property conditions & facilities
It was quiet, clean and comfortable! All the simple things you need.
Stayed 1 night in Sep 2023
Response from Jessica Christensen on Sep 22, 2023
Thank you for your wonderful review. We hope to see you again soon!

10/10 Excellent

jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, great location for my business, and a nice breakfast.
Stayed 2 nights in Sep 2023
Response from Jessica Christensen on Sep 22, 2023
Thank you Jason for your great review. We hope to see you again on business soon!