Ratings based on 1,735 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Arrived late. Shuttle from airport was slow. Other than shuttle, we had a good stay.
2 out of 5
by A verified traveler

Posted Jun 21, 2017
Pros: Access to the freeway.
Checking in was nice and easy. The room was clean and spacious. My experience was going well until the morning. I got a phone call form the hotel and a knock on my door assuming to be notified about my checkout being 11. However my checkout time was at 12. I went to the lobby to notify the receptionist and she quickly apologized and would alert housekeeping. What was worse is housekeeping entered our room after I notified the front desk.
Comment from Hotel Management
Jun 23, 2017 by FOM, Hotel Management
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Friendly Comfortable and Helpful.

Posted Jun 11, 2017
Pros: Separate bedroom. Free Shuttle to Airport and back. Great Breakfast with omelet.
Cons: Softer bed and new carpet.
Location: We were on our way to a cruise, so we didn't do much. But it did take a while for them to shuttle us to the hotel. But the staff was friendly.
The staff was friendly and helpful. We came in late and the staff was friendly and alert. The beds were a little hard and décor in the bedroom was dated. However, everything looked clean. The shuttle was slow to get to airport and took about 15 minute drive to hotel.
Comment from Hotel Management
Jun 12, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to event

Posted Jun 8, 2017
check in person forgot to give us our gift Bed had sand or salt in the bed- had to remake it & use our own sheets Gal in the grill was extra nice
Comment from Hotel Management
Jun 11, 2017 by FOM , Hotel Management
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
2 out of 5
by A verified traveler from oklahoma

Better hotels in Seattle

Posted Jun 6, 2017
We only stayed here because of its location. The beds were horrible. Air conditioner didn't work well at all. Washing machine was broke. Shuttle issues to and from the airport. Only good thing about the hotel in my opinion was the breakfast. I'll never stay here again.
Comment from Hotel Management
Jun 8, 2017 by FOM, Hotel Management
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
1 out of 5
by A verified traveler from Kennewick, WA

Worst hotel experience ever

Posted May 29, 2017
If I had the option to leave, I would have! I arrived at check in time and was told by the manager it would be another forty minutes for my room. I had to ask for a discount, it was not offered, for the inconvenience. I loaded my handicapped mother back into the car and we came back over an hour later wondering why we were never called to inform us our room was ready. Turns it it was because our room was never being cleaned while we were gone. The manager was hiding in the back and finally came out to talk to me after I refused to leave the desk. I was told it'd be another hour. Again very inconcienced with my time and my mother is in a wheelchair. Finally arrived in our room, no big deal. As we were leaving, I learned why the rooms don't get cleaned. A cleaning woman was blocking the elevator waiting to go up, another cleaning woman got off the elevator, that was going up, and the two proceeded to talk and block the elevators with their large carts. I had to ask them multiple times to move in order to finally get my mother on the elevator. The staff is completely unorganized and needs a ton of training in hospitality.
Comment from Hotel Management
Jun 1, 2017 by FOM, Hotel Management
Thank-you for your recently stay. I do apologize regarding the checking time, and process. It was completely unacceptable that your room wasn't ready and as you were standing at the desk you hear me asking my housekeeping supervisor the status on your room, and she said 45 more min, and for the inconvenience I had refund you part of what you paid from Expedia. Once again, when you came back at 4pm and the room wasn't ready even thou housekeeping said they were working on the room when you left at 3pm, I had made you another refund in cash for the room not being clean. Also I do apologize about my housekeeping staff and housekeeping supervisor , for not having your room ready and for blocking the elevator. My Gm its aware of this situation and he have already talk to the housekeeping supervisors about this issues. Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
3 out of 5
by A verified traveler

Car was keyed in the parking lot overnight.

Posted May 29, 2017
Price was right but would have stayed somewhere else after noting car keyed in parking lot overnight.
Comment from Hotel Management
Jun 1, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, has a restaurant and bar.

Posted May 26, 2017
Clean, offered a restaurant and a omelet bar in the morning.
Comment from Hotel Management
May 27, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
4 out of 5
Recommended
for Everyone
by A verified traveler from Hampton, VA

Nice hotel

Posted May 22, 2017
Easy access to restaurants and shopping. Shuttle service is also available.
Comment from Hotel Management
May 23, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler from HIllsboro, Oregon

Very good hotel in Federal Way and close to SeaTac

Posted May 22, 2017
Pros: ry clean and comfortable hotel. Excellent breakfast including cooked to order omelette. Restaurant and bar is very good and reasonably priced.
Cons: Room needed to have a black out curtain in addition to the shears.
Location: Lots of shops and restaurants. Rhododendron and Northwest Bonsai Garden. These are great places to walk in the woods. There is a State Park nearby.
Was greeted by a friendly and welcoming frond desk staff, Was presented with a gift bag with snacks and bottle water. Hotel is entirely designated as non smoking. Room was very clean, comfortable and quiet just as we requested. AC unit worked great. Lots of Hot Water when needed. Large sized television. Free wifi. Swimming pool and spa in addition to a small gym with very good equipment. The breakfast is better than average including Seattle's Best Coffee and a cooked to order omelette. We have previously stayed at a nearby chain hotel and were satisfied for sure. The Best Western Plus Evergreen Hotel will be are future choice when we are in the area. They do have really nice shuttle vans available to go to the Airport.
Comment from Hotel Management
May 27, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way