Ratings based on 1,696 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from HAWAII

BANQUET SERVERS WERE UNDERSTAFFED.

Posted Apr 28, 2017
Pros: JACUZZI
Cons: MORE STAFF SERVERS FOR BANQUETS
Location: RESTAURANTS.
STENCH OF CURDLED MILK PROLIFERATED THE 2ND FLOOR KITCHEN/FOOD PANTRY/ELEVATOR LEADING INTO THE HALLWAY JUST OUTSIDE THE CONFERENCE HALL. NEEDS A THOROUGH WASH DOWN. BANQUET WAS UNDERSTAFFED, ONLY 2 SERVERS, NEED EXPERIENCE IN CARRYING TRAYS TO TABLES THEN SERVING WHOLE TABLE AT 1 TIME. THE SALAD DRESSING CAME AFTER THE MEALS WERE SERVED. JACUZZI WAS GREAT! JUST THAT FOUND CIGARETTE BUTT NEXT TO JACUZZI WALL. WAS NOT CLEANED OR NOTICED.
Comment from Hotel Management
Apr 28, 2017 by FOM, Hotel Management
Thank-you for your recently stay. I will talk to my Banquet coordinator so they know about your experience, I do apologize about the event you attend was understaffed. Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Excellent Value

Posted Apr 28, 2017
Pros: The complimentary breakfast with custom omelette bar was outstanding. Staff very friendly.
Cons: Not much for us. We might stay in a King Suite next time.
Location: Lots of shopping and restaurants nearby that are accesible via hotel shuttle service.
Very nice hotel. We had a Standard King room. Room size was adequate and clean. We had a microwave and nice size refrigerator. The room was clean. We arrived mid morning from our flight and they accommodated our early check in request. We were very grateful for that as we had caought the red eye from Hawaii and had a lay over in SF. The only problem that day was that despite the Do Not Disturb sign, someone knocked on our door 3 times and tried to get in. Fortuantely we had the door latch lock in place. We firgure it was housekeeping but no one owned up when I finally went out to speak to one of the housekeeping staff. There complimentary breakfast is terrific w a full range of breakfast items including a made to order omelette bar! Kitchen staff was very friendly and accommodating. They also serve dinner and have a nice variety of items. They have shuttle service to and from the airport as well as the surrounding area in Federal Way. They will take you to the various shopping malls in the area. They have a swimming pool and jacuzzi but we didn't use them. We stayed 6 nights and were quite pleased. We would come back again.
Comment from Hotel Management
Apr 28, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location for shopping, to get to highways

Posted Apr 26, 2017
Good seminar facilities. Excellent breakfast so ready for day's seven if discoveries. Mice pool and spa to relax in
Comment from Hotel Management
Apr 27, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Hotel was clean and close to where we were going and restaurants.
Comment from Hotel Management
Apr 20, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Definitely a great place for family with kids. Love how it's designed to have a bed in each room of its own in the suites.
Comment from Hotel Management
Apr 20, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Great for us; exactly what we were looking for.

Posted Apr 17, 2017
Great hotel, I will recommend it to my friends, clean and comfortable.
Comment from Hotel Management
Apr 20, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Apr 15, 2017
I enjoyed everything about my stay. The room was clean and the staff was excellent.
Comment from Hotel Management
Apr 20, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 14, 2017
Nice, clean, convenience, close to freeway. Will be back when has a chance
Comment from Hotel Management
Apr 20, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved this hotel!

Posted Apr 10, 2017
The room was awesome for our kids! The bunkbeds in the little cove were great!!!
Comment from Hotel Management
Apr 11, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way
3 out of 5
Recommended
for Everyone
by A verified traveler from wa

Posted Apr 8, 2017
Decent. Omelette station nice upgrade for breakfast. Bathroom dated. Pleasant staff.
Comment from Hotel Management
Apr 8, 2017 by FOM, Hotel Management
Thank-you for your recently stay. We appreciate your business, We hope to see you soon! Jeaneth Cardenas Front Office Manager BEST WESTERN PLUS Seattle/ Federal Way