Room was acceptable but not clean enough for the price. Fitness room poor and not on site. Good laundry room. Trash strewn in parking lot. Mediocre food. Many requests were met with the response, "if you had booked through us we would help you with that, but because you booked thru Expedia we can't". I felt as if they did not want the business of those who book online, and reserve the helpful service for those who book directly through them. I paid about $150/night over 16 nights, so it's not like they didn't make money on me. I cut my stay short by a week due to the cold shoulder attitude of staff.
Comment from Hotel Management
Nov 23, 2016 by email@example.com, Hotel Management
Good afternoon, Mr. Steve M.,
Thank you for sharing your experience with us. It really is our desire to make each guest feel welcomed and at home. Please know that we sincerely appreciate each guest that stays with us. Sometimes we are not allowed to fulfill a request because of how the reservation was booked. There are so many sites outside of each hotel and they have their own policies and guidelines. We try to take care of the guest, while also following the policies of the different sites. We do apologize for not being able to help you with certain requests. Your business is important to us and we do hope you will consider giving us another opportunity to serve you.
Again, Mr. Steve M., we have addressed the issues with the parking lot and also have new ideas for breakfast we are implementing. Thank you for mentioning these things. We always appreciate a guest's comments, as they help us to improve our service and property.
We do hope to see you again in the future and have a wonderful Thanksgiving!
Kathy & the Staff of the Wesley Inn