Lobby

Reviews of La Quinta Inn & Suites by Wyndham Seattle Federal Way

2.5 out of 5
La Quinta Inn & Suites by Wyndham Seattle Federal Way
31611 Pete Von Reichbauer Way South, Federal Way, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 543 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Traveled with partner
Liked: Staff & service
It wasnt as clean as one would expect for your properties. The grounds were not maintained. Our shower was so slippery because it was slimy feeling. The tv and remote did not work together. The continental breakfast was awful.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 18, 2024
We're truly sorry for the cleanliness problems you faced and the disappointing breakfast experience. We aim to provide a comfortable stay, and it's disheartening to hear we missed the mark. We'll make sure to fix these issues promptly. Thank you for letting us know, we hope for the chance to make things right next time.

8/10 Good

Henry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Cami

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on the carpet and comforters. Loud doors that slam and halls. Very low water pressure
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
We apologize for the inconvenience caused by stains, loud doors, and low water pressure. We'll strive to address the issues to ensure a more pleasant stay. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

2/10 Terrible

Rose

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No parking
Stayed 2 nights in Mar 2024
Response from Management Team on Apr 4, 2024
Hello, Our apologies for the inconvenience, we do have parking in the front, side, and back side of the hotel. Please call the hotel or the front desk so we can discuss your previous stay.

10/10 Excellent

Colleen

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 18, 2024
Thank you for the perfect rating! We're delighted to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back soon.

8/10 Good

Somjai

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff very nice
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
We're thrilled to hear that you found our hotel clean and our staff friendly! Thank you for sharing your positive experience with us. We look forward to welcoming you back in the future!

8/10 Good

kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The orange was overwhelming
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 27, 2024
We're sorry that the orange décor felt overwhelming during your stay. Your feedback is important, and we'll consider it as we strive to create a more balanced atmosphere for all guests.

10/10 Excellent

yen giang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good!! High recommend!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
We're thrilled to hear that you had a great experience with us! Thank you for your high recommendation. We hope to welcome you back again soon

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment
Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your gracious feedback! We're delighted to hear you had a pleasant stay with us. We hope to welcome you back soon!

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 6, 2024
Thank you for your review! We hope to welcome you back in the near future.

8/10 Good

Elaine E

Liked: Amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 6, 2024
Thank you for your review! We hope to welcome you back in the near future.

6/10 Okay

Steven

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
We rented an ADA Handicap room. First of all the ADA rooms were a considerable distance from the elevator. For people with mobility challenges, this is unacceptable. Entry into and exit from the room in a wheelchair was extremely difficult. All of the rooms we looked at for ADA access had the same door situations. I would rate the room a 4 out of 10 for ADA accessibility. The counters and mirrors were such that from a sitting position in a wheelchair they were unusable. Overall, we will not rent these rooms again.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 28, 2024
We apologize for the challenges you faced in our ADA room. We regret any inconvenience caused and are committed to continuously improving to better serve all our guests.

6/10 Okay

Lucas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was double charged for my stay and haven't been refunded yet. If the refund happens then things will be ok. This is the second time this has occurred here. The first time the fixed it immediately this time not.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for your review. We sincerely apologize for the double charge on your card. Please note that the refund has been processed, and it may take 3-5 business days to reflect on your account. Thank you for staying with us and we hope to welcome you back for a better stay!

4/10 Poor

Hoang

Traveled with family
Disliked: Staff & service
Good location however the hallways had a strange chemical smell perhaps due to cleaning products. Front desk was not really there either.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
We appreciate your feedback. Our apologies for any inconvenience caused by the hallway odor and front desk availability. We'll address these issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention.

6/10 Okay

Ashley

Disliked: Staff & service
I was double charged
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
We apologize for the double charge. Your refund has been processed, and we appreciate your understanding. If you have further concerns, feel free to reach out. Thank you for bringing this to our attention.

6/10 Okay

krista

Traveled with partner
Friendly staff upon check in. Rooms have very little sound proofing. The property should post something about no room cleaning services, unless requested.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
We appreciate your feedback. It's great to hear that our staff made a positive impression on your check-in experience. We apologize for any disturbances caused by the soundproofing and for any confusion regarding room cleaning services.

4/10 Poor

Jordan

Traveled with family
Disliked: Staff & service
Offered breakfast was very limited and not very good and very nosey hotel, if you want to rest and relax and sleep at night pick a Different hotel
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
We're truly sorry for the disappointing breakfast and disturbances during your stay. Your comfort and satisfaction are our top priorities, and we'll work diligently to make improvements based on your feedback. Thank you for bringing these concerns to our attention.

6/10 Okay

Glen

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
We appreciate your feedback and apologize if your experience didn't meet your expectations. We hope for the opportunity to make it right on your next visit.

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms for the value
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 16, 2024
Thank you for your review! We are please you enjoyed the size of our rooms. We hope to welcome you back in the near future for an even better stay.

10/10 Excellent

Isabel

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location and clean
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for your kind words! We're glad you found our staff friendly, our location convenient, and our facilities clean. We look forward to hosting you again!

10/10 Excellent

Christiaan

Liked: Cleanliness, staff & service, property conditions & facilities
As advertised. Nice, clean, comfortable, and safe. Complimentary breakfast was a nice bonus.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for the positive feedback! We're delighted you enjoyed your stay with us and appreciated our amenities. We hope to welcome you back soon!

10/10 Excellent

Hungyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new year eve stay.
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 7, 2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear you had such a great experience with us.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Thank you for the 5/5 review! We're delighted you had a great experience with us. Hope to welcome you back soon!

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The disabled room was great. Nice that it was not far from the elevator
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
We're glad you enjoyed the disabled room and found its proximity to the elevator convenient. Thank you for your positive feedback!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the BEST hotel I have ever stayed at! The front desk lady was so nice! Very welcoming. This isn’t a hotel it’s a home away from home! I truly appreciate the hospitality you guys had to offer. Love this place! Definitely coming again!!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very we kept
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 7, 2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear you had such a great experience with us.

10/10 Excellent

Suh Young, Falls Church

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! I was a weather refuge when three winter storms hit Portland. There are a number of good Korean restaurants nearby, Target, and even a movie theater. The facility is clean, staffs were kind and empathetic.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 26, 2024
Thank you for sharing your experience! We're delighted to hear that our location, amenities, and staff contributed to a positive stay during the winter storms. Your feedback is valuable, and we look forward to welcoming you back in the future!

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 26, 2024
Thank you for your review! We hope to welcome you back in the near future.

4/10 Poor

Cindy

Traveled with partner
I would have given a higher review but after I checked in I left my room for an hour at most and when I came back, my bag was gone and the shower was used. Apparently they double booked my room and someone had used it before they even realized. Supposedly it was a “computer issue” but that’s just unacceptable. I booked this room with plenty of time so they need to fix that. Other than that the experience was okay, I would not come back though.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
We apologize for the inconvenience you experienced with the double booking situation. This is not up to our standards, and we're actively addressing the issue to prevent it from happening again. We appreciate your feedback and hope you might reconsider staying with us in the future for a better experience.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Thank you for the 5/5 review! We're delighted that you enjoyed your experience. Your satisfaction is our priority, and we hope to welcome you back soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and very quiet.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Thank you for your feedback! We're glad to hear that you found the hotel very clean and quiet. We appreciate your positive review and hope to welcome you back in the future!

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Thank you for the 5/5 review! We're delighted that you enjoyed your experience. Your satisfaction is our priority, and we hope to welcome you back soon!

10/10 Excellent

DuSeon

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Thank you for the fantastic 10/10 review! We're thrilled to hear that you had such a positive experience. We appreciate your support and look forward to welcoming you again soon!

2/10 Terrible

Siouxha

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I checked in on Thursday at 2 pm and TV had no remote plus all the cables of the tv were off. Told front desk my issue and left. Came back at 8 pm, nothing was done. Next day moved to another room with tv but heater was broken. Slept with my coat on. All next day didn't get fixed and last day got moved to my third room in one weekend stay. I was told general manager will call me on Monday but NO CALL! of course. I really can't say it was a good stay at this hotel. Front desk people were nice and embarrassed by this situation. I felt bad for them.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
We're truly sorry to hear about the challenges you faced during your recent stay. Your experience does not meet our standards, and we sincerely apologize for the inconvenience caused. We appreciate your patience and understanding, and we're committed to addressing these issues to improve our services.

4/10 Poor

Man

Traveled with family
Liked: Staff & service
Rooms not as clean as before stay and shower pressure was horrible. Also the bathroom door had no locks..??
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you for sharing your experience. We apologize for any cleanliness issues and the inconvenience with the shower pressure. Regarding the bathroom door, our barn-style doors don't come with locks, and we apologize for any confusion. Your feedback is valuable, and we'll strive to improve.

10/10 Excellent

Sabine

Liked: Staff & service, property conditions & facilities
Pulled out one of the night stands to plug in phone and it was really dirty (bottle cap, loose m&ms on floor, LOTS of dust) so I would recommend doing a deep clean everyone once in a while? Otherwise, great rooms and excellent staff.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you for bringing this to our attention, and we apologize for the oversight. We'll address the cleanliness issue immediately. Thank you for acknowledging our great rooms and excellent staff.

10/10 Excellent

Guillermina

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you for the perfect 10/10 star review! We're thrilled to hear you had an excellent experience. Your support means a lot to us!

2/10 Terrible

Terry

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
We're sorry to hear about your experience and appreciate your feedback. Please contact us directly so we can address and improve upon the issues you've encountered.

8/10 Good

Daphne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 16, 2024
Thank you for the 8/10 star review! We appreciate your feedback and are glad you had a positive experience. If there's anything we can improve, feel free to let us know!

8/10 Good

Eugene

Liked: Cleanliness, staff & service, room comfort
Ebk
Nice motel….stayed there many times. One small issue is that the wall thermostat was inoperative however, window unit controls worked. Room 232
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 4, 2024
Thank you for your continued stays at our hotel! We appreciate your feedback. We apologize for the thermostat issue in Room 232, We'll address the thermostat concern promptly to ensure a more comfortable experience in the future. Looking forward to hosting you again!

10/10 Excellent

Rajmnder

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
We appreciate your fantastic 5/5-star review! It's a pleasure to hear you had a great experience. Thank you, and we can't wait to host you again soon!

10/10 Excellent

Rey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
We appreciate your fantastic 5/5-star review! It's a pleasure to hear you had a great experience. Thank you, and we can't wait to host you again soon!

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel were fantastic, informative and accommodating! Great quiet New Years Eve away from the kids.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for your kind words! Delighted to hear our staff made your stay fantastic. We're thrilled you enjoyed a quiet New Year's Eve getaway. Hope to welcome you back soon!

6/10 Okay

VIKKI

Traveled with partner
Rooms clean. Maid service didn't come. No notification that there was no hot water for three days
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 31, 2024
Thank you for sharing your experience. We apologize for any inconvenience. Kindly note that housekeeping services can be requested after your 2nd night, 24 hours in advance. We appreciate your understanding and hope to have the chance to better serve you in the future.

6/10 Okay

Vese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water. No discount on stay. No refund. Nothing.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
We apologize for the inconvenience regarding the hot water issue. Thank you for taking the time to share your review and we hope you give us the opportunity to better serve you in the future.

2/10 Terrible

Jeffrey

Traveled with family and small children
Disliked: Property conditions & facilities
Marijuana being smoked in rooms, and with large groups of people out front. Finally had to check out early when “a pump” quit working and there was no hot water. On our second day of no hot water we left but we weren’t given any refunds only that we won’t be charged for the day we left at 9am. We won’t be staying again
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
We apologize for falling short of your expectations. Rest assured, we take your feedback seriously and will make improvements to ensure a better experience in the future.

2/10 Terrible

yan

Traveled with family
When check in ,receptionist didn’t tell us No hot water. It is so inconvenient that we can’t take a shower.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
We apologize for the oversight during your check-in, and we appreciate your feedback. We're addressing the communication lapse to improve our service. We hope for the opportunity to welcome you back in the future.

10/10 Excellent

Amberlynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you Amberlynn for taking the time to leave us a positive review. We are so glad that you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Aubrey

Traveled with partner
I always love staying here!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you Aubrey for taking the time to leave us a review. We are delighted to know that you enjoy coming here. We look forward to seeing you again.

10/10 Excellent

Colleen

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 26, 2023
Thank you Colleen for the 5 star review. We are so glad you enjoyed your stay and we hope to see you again real soon.