Ratings based on 439 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Aug 27, 2016
Nice hotel - and the staff were really nice and helpful. It's a bit tucked away from the main drag but still there was constant construction noise from the adjacent property. Wifi is totally unreliable.
Comment from Hotel Management
Aug 29, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, On behalf of our entire staff, I would like to apologize for failing to exceed your expectations. While we have little control over the construction in our area, we do have control over our internet. You feedback will be passed along to our IT team and we will work to solve this issue for future guests. We hope the next time you are in the area, you will give us a second try and we can create a better experience than the previous.
3 out of 5
by A verified traveler

Posted Aug 16, 2016
Staff was nice and the room was good. However, the wireless internet connection was terrible and there was not a lot of room in the dining area.
Comment from Hotel Management
Aug 18, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for your feedback regarding your experience at our hotel. We apologize for any issues you may have had with our wireless internet and will be passing this along to the correct person to ensure no other guest experiences this problem as well. We hope to see you again in the future.
5 out of 5
by A verified traveler from Kentucky

Quiet hotel and great staff.

Posted Aug 15, 2016
My only complaint is that there were not enough tables and chairs in the lounge during breakfast. We had to eat in our rooms. :(
Comment from Hotel Management
Aug 19, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your recent stay. We apologize if you experienced any issues with seating during breakfast, we do have an additional meeting space room that we open up most mornings (unless it is booked for the day) to add more seating to our area. We apologize if this was not available and hope you will try our hotel again in the future.
3 out of 5
by A verified traveler from Houston Texas

Close to family

Posted Aug 6, 2016
Hotel was too noisy. Poor insulation. Could hear big foot above us. We were on the 1st floor. Could hear every exit door slam. Individual doors would slam if you didn't prevent it by guiding it.. didn't ask for a wheel chair accessible room. Bathroom floor a mess after every shower. Asked to be moved the first night because of noisy guest. They couldn't accommodate us the first night, but promised to move us the next day. The next morning they told us the noisy gue5next door had moved and we could move. We opted to stay to keep from moving everything. Mistake. ..the next guest moved in were just as noisy. We called the front desk and asked as a courtesy to please call and ask them to pipe down. They did. Just not a great experience. The breakfast was ok
Comment from Hotel Management
by Cassandra Ramirez, Hotel Management
Dear Judie, On behalf of our entire staff I would like to apologize for any inconvenience you experienced during your stay. I am happy to hear that our front desk staff did everything within their ability to accommodate you, and reach out to the guest who was noisy. However, I wish we could have create a more positive experience for you during your stay. We are always more than willing to move our guests or call noisy guests to ask them to quiet down. We hope you will try out hotel again in the future, so we can create a better experience than this previous one.
5 out of 5
by A verified traveler from Indiana

Nice area close to many stores

Posted Jul 29, 2016
Hotel staff was friendly. Room was nice and clean. Breakfast was awesome for free.
Comment from Hotel Management
by Cassandra Ramirez, Hotel Management
Dear Lu, On behalf of our entire staff, thank you for your kind words. We are thrilled to have succeeded in exceeding your expectations. We hope the next time you are in the area, you will choose to stay at our location again!
4 out of 5
by A verified traveler from NY, NJ, DR

Decent hotel in seatac airport area

Posted Jul 24, 2016
Hotel is nice, room are quite good, hotel staff are very friendly and helpful. My only complait would be the breakfast area; it is way to small, very small to accomodate the guest. The food itself is decent. The employees attending the food area is not enough to fulfill the demand. Visited in July '16
Comment from Hotel Management
Jul 25, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for your feedback in regards to your recent stay at our hotel. Your feedback is important to each of our staff members and we will use your comments to continuously improve our hotel for future guests. We apologize if you felt our breakfast room was too small to accommodate all of our guests. We do have additional meeting room space that we try to keep available for breakfast to accommodate everyone. We apologize if this room was not available during your stay. We hope to see you again in the future!
3 out of 5
by A verified traveler

Close to the freeway south of Seattle airport

Posted Jul 13, 2016
I have given it a poor score on condition because our shower was cold in the morning (the boiler had to be rebooted) and the swimming pool was closed for maintenance.
Comment from Hotel Management
Jul 14, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, On behalf of our entire staff, we apologize for the inconvenience you experienced during your recent stay at our hotel. We are regretful that there was a maintenance issues and both have since been corrected. We hope if you are in the area again, you will give us a second chance to make an even better stay.
5 out of 5
by A verified traveler from pacific

hidden gem

Posted Jun 27, 2016
Pros: everything!
Cons: Larger sign, we got lost every-single time we tried to find our way back!
Location: lots of good restaurants and shopping, close to highway.
Bravo! 5 stars! so glad we picked this hotel. It's been recently remodeled. Clean, stylish and comfortable quiet rooms. Hotel staff is very friendly and helpful.
Comment from Hotel Management
Jun 27, 2016 by Cassandra Ramirez, Hotel Management
Dear guest, Thank you so much for your positive remarks and feedback. We love that we were able to create a wonderful stay for you and that you enjoyed all the amenities of our surroundings of Downtown Federal Way. We hope that in the future, you will choose to stay at our location again!
4 out of 5
by A verified traveler

Posted Jun 24, 2016
Great experience. Stayed 2 nights, gone for 2 nights, and back for 2 nights. Beds were wonderful and breakfast is a plus!!
Comment from Hotel Management
Jun 27, 2016 by Cassandra Ramirez, Hotel Management
Dear guest, Thank you so much for the kind words you've expressed about your recent stay with us. All of us here strive to create a wonderful stay for each of our guests and are thrilled to hear that we accomplished that for you! We hope you will stay with us again in the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 23, 2016 on Hotels