Ratings based on 529 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

It is always a great place to stay in.

Posted May 23, 2017
I always go to Federal way to visit relatives and love to stay in the comfort Inn . Very roomy rooms and great breakfast
Comment from Hotel Management
May 23, 2017 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay with us. We are thrilled to hear that we've exceeded your expectations and we hope to continue creating positive memories while you visit your family in the area! Sincerely, Cassandra Ramirez Sales Manager Comfort Inn Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, Mi

Clean and comfortable

Posted May 21, 2017
Pros: Beds were very comfortable, service was excellent. Nice showers.
Cons: Pool was closed. Rather disappointing.
Location: Good restaurants and shopping.
We stayed six nights. Nice, clean, well run hotel, excellent hot breakfasts.beds
Comment from Hotel Management
May 23, 2017 by Cassandra Ramirez, Hotel Management
Dear David, Thank you for your kind words regarding your recent stay. We are thrilled to hear that our breakfast, cleanliness and staff all created a positive experience for you while in the area. We do apologize for the inconvenience of the pool being down, and hope the next time you are in the area, we can provide you with an even better stay. Sincerely, Cassandra Ramirez Sales Manager Comfort Inn Federal Way
5 out of 5
Recommended
for Everyone
by A verified traveler from Ransomville, NY

Quick stay before SeaTac

Posted May 2, 2017
Picked this Comfort Inn Based on proximity to SeaTac. Friendly staff, clean room, pool and hot tub open till midnight and free breakfast in the morning. What else could you ask for? Very happy.
Comment from Hotel Management
May 3, 2017 by Cassandra Ramirez, Hotel Management
Dear Dave, Thank you for your positive remarks regarding your recent stay with us. It is always a pleasure to hear such kind feedback and we are so happy to hear that we were able to exceed your expectations during your stay with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Hotel In Federal Way, WA

Posted Apr 12, 2017
Pros: All the above standards are the same with other Comfort Inns, which I stayed in 3 on this trip.
Cons: Discounts for AAA, AARP, Veterans/Disabiled Veterans, Elders 65 yrs and older. The discount options should be asked by desk employees at final billing
Location: This location has numerous service connected facilities in near by area.
Facility is clean, maintained to above standard minimums, quiet environment inside and outside, appears secure outside.
Comment from Hotel Management
Apr 18, 2017 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for providing us with such wonderful feedback! We're happy to hear that the Comfort Brand continues to provide you with excellect stays! We truly apologize for failing to ask if you qualify for any of our discounts, typically this is done at check in or during the reservations process. Thank you for your feedback and we hope to see you again soon!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 7, 2017
Cons: better maintenance staff who can fix a problem instead of leaving a note and recommend using Netflix. room 306
Overall was good. TV still didn't work after two calls to the front desk
Comment from Hotel Management
Apr 9, 2017 by Cassandra Ramirez, Hotel Management
Dear guest, Thank you for your feedback regarding your recent stay. We apologize for failing to exceed your expectations and wanted to let you know that our maintenance staff has found a solution to this problem and we apologize for any inconvenience this may have caused.
4 out of 5
Recommended
for Everyone
by A verified traveler from Whatcom County

Swim family for champs weekend

Posted Mar 18, 2017
Seamless experience from check in until check out. Safe, clean, hotel and friendly staff. Would stay there again. Good comp breakfast too!
Comment from Hotel Management
Mar 21, 2017 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your stay with us! We're thrilled to hear that you enjoyed your time with us during the swim meet and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from eastern washington

Entrance driveway is difficult to see and find.

Posted Feb 26, 2017
Pros: Close to the highway, good price, clean.
Cons: The access road signage off Pacific Highway.
Location: It is easily accessed once you discover the driveway, It is close to the interstate and the great Commons Mall.
The driveway off the hiway is difficult to find as the sign is so small. I knew it was along the side like an alley but as with the last time we stayed there, I had to drive around the several blocks to get to it. Also had continuous difficulties with the TV signals on the main channels being interrupted many times during the afternoon and next morning. But, the staff was very nice and assisted us quickly and efficiently. The room was great, clean and ready to go. The breakfast was very good and pleasant surroundings.
Comment from Hotel Management
Mar 1, 2017 by Cassandra Ramirez, Hotel Management
Dear Dan, Thank you for your feedback regarding your recent stay. Your comments will be passed along to the appropriate people and we are thrilled to hear that our location served your purpose during your time with us! We hope the next time you visit Federal Way, you will choose to stay with us again!
2 out of 5
by A verified traveler from Yakima, WA

Hotel is in a prime location, but was unacceptable

Posted Feb 25, 2017
Pros: Location
Cons: Everything could be improved
Location: Lots of restaurants, movie theater, a mall.
Room was not ready upon check-in, it was a little before three so that was not a concern. There is an odd odor upon entering the building that I never figured out what it was. Elevator had such a sticky floor that my shoes stuck to it. The condition of the room was dirty, dark and uncomfortable. The sheets on the bed were very worn and the bed was broke down. Towels were like sandpaper. I felt for the money we paid on this hotel it should have been a little nicer. Location is excellent, lots of restaurants and shopping, but there was no relaxing in the room. I couldn't wait to get out of there.
Comment from Hotel Management
Mar 1, 2017 by Cassandra Ramirez, Hotel Management
Dear Shelly, On behalf of our entire staff, we would like to apologize for failing to exceed your expectations. We truly strive to create warm and welcoming accommodations to our guests and we are incredibly apologetic for the condition of room during your stay. We will be speaking to our housekeeping to ensure that we find a solution to these issues you experienced. Sincerely, Cassandra Ramirez Sales Manager
4 out of 5
by marilee

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Marilee, Thank you for providing us with feedback about your stay at our hotel. We hope to have exceeded your expectations and invite you to stay with us the next time you visit the Federal Way area! Sincerely, Cassandra Ramirez Sales Manager
5 out of 5
by Joseph

Great stay

Posted Feb 5, 2017 on Hotels
Good hotel with great room. Close to shopping area and restaurants.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Joseph, Thank you for your kind words about your recent stay with us, we're thrilled to hear that our location served your needs while in the area! We hope the next time you come to Federal Way, you will choose our location again! Sincerely, Cassandra Ramirez Sales Manager