Ratings based on 517 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from eastern washington

Entrance driveway is difficult to see and find.

Posted Feb 26, 2017
Pros: Close to the highway, good price, clean.
Cons: The access road signage off Pacific Highway.
Location: It is easily accessed once you discover the driveway, It is close to the interstate and the great Commons Mall.
The driveway off the hiway is difficult to find as the sign is so small. I knew it was along the side like an alley but as with the last time we stayed there, I had to drive around the several blocks to get to it. Also had continuous difficulties with the TV signals on the main channels being interrupted many times during the afternoon and next morning. But, the staff was very nice and assisted us quickly and efficiently. The room was great, clean and ready to go. The breakfast was very good and pleasant surroundings.
2 out of 5
by A verified traveler from Yakima, WA

Hotel is in a prime location, but was unacceptable

Posted Feb 25, 2017
Pros: Location
Cons: Everything could be improved
Location: Lots of restaurants, movie theater, a mall.
Room was not ready upon check-in, it was a little before three so that was not a concern. There is an odd odor upon entering the building that I never figured out what it was. Elevator had such a sticky floor that my shoes stuck to it. The condition of the room was dirty, dark and uncomfortable. The sheets on the bed were very worn and the bed was broke down. Towels were like sandpaper. I felt for the money we paid on this hotel it should have been a little nicer. Location is excellent, lots of restaurants and shopping, but there was no relaxing in the room. I couldn't wait to get out of there.
5 out of 5
Recommended
for Everyone
by A verified traveler from az

Convenient quiet location

Posted Dec 28, 2016
We stayed here for nights while we visit us and our daughter who lives in Federal Way. Our hotel room was a nice escape from the chaos of her apartment so we enjoyed our visit with her even more. We had a handicap accessible room. We ask for it because we wanted a walk in shower. Over all the accommodation for handicap seemed to be an afterthought rather than designed in.
Comment from Hotel Management
Dec 29, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your recent stay. We are so happy that our hotel can serve you with the accommodations needed by visiting your daughter. We hope you will choose to stay with us again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Fernando Valley

Near everything.

Posted Dec 17, 2016
Location: Stores, Restaurants, Mall.
Great place near everything. Clean and breakfast it's excellent. It's has an indoor pool with jacuzzi.
Comment from Hotel Management
Dec 19, 2016 by Cassandra Ramirez, Hotel Management
Dear Oscar, Thank you for taking the time to tell us about your recent stay with us! We're thrilled to hear that we exceeded your expectations and that you enjoyed our breakfast and indoor pool! We hope to see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Big Room for One Person

Posted Dec 3, 2016
Pros: See above. In addition, as I have a gastric lap band, they had food I CAN EAT.
Location: I was there to spend time with relations for a holiday but great shopping....IKEA, South Center close by and not far away from Tacoma Dome.
Clean, comfortable big room. Everything worked. Comfortable bed and quiet. Very good for the level of hotel and had everything I needed. Front desk ladies were very nice and helpful.
Comment from Hotel Management
Dec 5, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your recent stay with us. We're thrilled to hear that we exceeded your expectations and that our breakfast was a hit! We truly try to cater to each of our guests and their needs, so its wonderful that we were able to accommodate you! We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel.

Posted Nov 29, 2016 on Orbitz
Pros: see above
The room was spacious, the breakfasts were great, and the staff was friendly and helpful.
Comment from Hotel Management
Dec 1, 2016 by Cassandra Ramirez, Hotel Management
Dear Guest, Thank you for taking the time to give us feedback regarding your recent experience at our hotel. Were thrilled that you enjoyed our amenities and hotel! We look forward to seeing you again in the future!
1 out of 5
by A verified traveler from US

Worst hotel

Posted Nov 17, 2016
They pulled me out the shower and told me they wanted me gone do to the smell marijuana in the hall way, which I didn't understand because I never in my life have smoked or drank! No refund for my remainder day's or anything just 20 mins to get out and stand held the door of my room open for me
Comment from Hotel Management
Nov 21, 2016 by Cassandra Ramirez, Hotel Management
Dear Trevon, On behalf of our entire staff, I would like to apologize for any inconvenience you experienced. Unfortunately, we had several complaints from guests and staff regarding the smell of marijuana coming from your room. Upon inspection, management determined that the smell was in fact coming from your room. We have a strict no smoking policy (including both tobacco and marijuana) due to the fact that we are a family friendly environment. Our policy is included on the registration card that was signed at check in, we do ask anyone who does not comply with our policy to leave the hotel. Again, we apologize for any inconvenience you may have experienced.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Great place at a great price. Matress on the hard side, but thats all about what you like. Plenty if pillows, pool and hot tub nice. Good weight room. Safe area.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your recent stay, we're thrilled to hear that you enjoyed your time with us! We hope the next time you are in the area, you will choose to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheyenne WY

Wonderful stay

Posted Nov 10, 2016
Pros: The hotel was super clean the staff was wonderful and I would stay there again.
Cons: Nothing. I guess breakfast hours could run a bit longer.
Comment from Hotel Management
Nov 14, 2016 by Cassandra Ramirez, Hotel Management
Dear Rhiannon, Than you for your positive remarks regarding your recent stay at our hotel. We're thrilled that we exceeded all of your expectations and hope the next time you are in the area, you will choose to stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice location close to lots of things to do.

Posted Nov 8, 2016
Pros: Hot tub and swimming area
Cons: Room size choice at registration could be better made.
Location: FOOD shopping Movies
Very good experience and great facilities. Room size could be better choice at registration
Comment from Hotel Management
Nov 8, 2016 by Cassandra Ramirez, Hotel Management
Dear Steven, Thank you for your feedback regarding your stay with us. We're thrilled to hear that you enjoyed your stay and we hope to see you again soon!