Ratings based on 382 Verified Reviews

3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Nov 12, 2017
Very well worth the rate. Swimming pool, nice breakfast, friendly staff, and comfortable.
Comment from Hotel Management
Nov 13, 2017 by Tacoma Comfort INN, Hotel Management
Thank you very much for having chosen us for your stay in Tacoma -Seattle , and for taking the time to share your experience with other travelers. We are glad to see that you could take advantage of our Heated Pool and Great Breakfast , affordable rates and good service.
2 out of 5
by A verified traveler

Posted Nov 6, 2017
Very unfriendly front desk staff . will not return.
Comment from Hotel Management
Nov 8, 2017 by Comfort Inn Staff , Hotel Management
Thank you for taking the to review your stay. I am sorry to hear that the staff was unfriendly . We want you to know that the comments and suggestions we receive from our guest are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. We thank you for your input.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Great hotel Close to shopping

Posted Nov 2, 2017
Great hotel for one night with good breakfast. Close to highway and shopping
Comment from Hotel Management
Nov 2, 2017 by Tacoma Comfort INN, Hotel Management
Thank you for staying with us! We are pleased you enjoyed your stay with us and our breakfast. Whether its for a quick visit or long term stay we are conveniently located off the freeway for easy access. Hope to see you in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2017
Cons: Some food with vegans in mind.
Good accessibility to freeway and streets. Clean, well-kept. Fan was a bit loud in the H/C unit. Food wasn't very friendly to vegans ....
Comment from Hotel Management
Oct 22, 2017 by Tacoma Comfort INN, Hotel Management
Thank you for the compliments on our clean well kept property. We apologize our breakfast didn't accommodate your needs, we do have lots of healthy vegan options such as waffles, fruit or oatmeal with lots of different toppings to chose from. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and safe

Posted Oct 21, 2017
I will be back to this hotel. I have stayed at 2 other hotel during previous trips. One is a bit far, the other one did not feel safe. This hotel is clean, close to where I need go and feels safe. There's a bunch of hotel in the area- all within a block or 2. Some do look nicer, but also more expensive. The ladies during check-in were very friendly and welcoming. Room is OK, a bit old, but clean.
Comment from Hotel Management
Oct 22, 2017 by Tacoma Comfort INN, Hotel Management
Thank you for staying with us out of all the options along our busy street. We are happy you chose us. Our location is newly renovated and we work hard to upkeep our busy property and sorry that during your stay you did feel that. We do hope the next time you're in town you will stay with us again so we can keep impressing you each visit. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Eugene, OR

Nice hotel close to Tacoma and McChord Base

Posted Oct 17, 2017
Plusses: clean, cozy, nice bed, friendly staff Minuses: a bit dated; some freeway noise (turned the fan on low and that drowned out the outside noise) Bottom line - I'd stay there again.
Comment from Hotel Management
Oct 18, 2017 by Tacoma Comfort INN, Hotel Management
We are so happy to hear you enjoyed our beds and friendly staff. We are conveniently located near freeway access but that also comes with some cons as well. Glad to see the fan on low drowned out that sound for you. We appreciate your business and hope you keep Comfort Inn in mind the next to your in Tacoma. Happy Fall! Nicole
3 out of 5
by A verified traveler from Tri-Cities, WA

Ok hotel but very noisy

Posted Oct 9, 2017
Woke up at 2 am to loud radio music from a car outside our window. The front desk was notified and they were great in getting it to stop in about 10 min.
Comment from Hotel Management
Oct 9, 2017 by Tacoma Comfort INN, Hotel Management
We are sorry to hear the outside noise interrupted your sleep. Glad to see our front desk team took care of that right away for you. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Nice place

Posted Oct 6, 2017
We stayed 3 nights. Hotel was exactly what we expected. Good choices for breakfast.
Comment from Hotel Management
Oct 6, 2017 by Tacoma Comfort INN, Hotel Management
Thank you for staying with us for three nights. We appreciate you as our guest and hope to see you again in the future. Sincerely,
2 out of 5
by A verified traveler from Everett, WA

Facility review

Posted Oct 3, 2017
Pros: Staff was friendly, but the facilities are decaying. This hotel needs to be revamp, renovate.
Cons: Renovate the whole hotel.
Location: Bad location, did not feel to safe standing outside.
I had to sleep all night without ac in my room. The unit knob was broken. The carpet could use a vacuum. A lot of drug users and shady characters in the area.
Comment from Hotel Management
Oct 5, 2017 by Tacoma Comfort INN, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We will definitely pass this review along to our maintenance department so we can get this issues fixed to prevent these issues in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rebecca Front desk
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Pros: clean, staff was great, good amenities
Cons: Ironing board wouldn't stay up, mirror was coming apart, closet doors wouldn't close with hangers in place, and iron/ironing board used hanging space
Hotel was what I expected, good price and clean. Microwave and refrigerator worked well, room was comfortable, and was convenient to my conference
Comment from Hotel Management
Oct 3, 2017 by Tacoma Comfort INN, Hotel Management
Thank you for the review of our property. Happy to hear we were just what you needed while you attended your conference. On behalf of the entire staff we apologize that your room sounds like it needed some tlc from maintenance. Front desk clerks are available to help 24 hours a day for your convenience if issues should arise like in this case. Our staff takes a great deal of pride in our hotel and in trying to make it the best in the area. We wish you safe travels and if you are ever in the neighborhood we would be happy to have you as our guest. Kind Regards, Rebecca C. Front desk Comfort Inn Tacoma 253-531-3118