Got a room but cant get in
Posted Jan 7, 2017
Having stayed at this property before, I don't expect luxury. I expect the basics, because that is what you will get. I do, however, expect to be able to get into my room. After several attempts with keys, maintenance had to get a master key to override the electronic door lock to let me in my room. Would not have been an issue, just get a different room-right? Except my belongings were already in the room. 30 minutes of me standing in the hallway waiting. Not even an apology from management. As I said the basics, except in this case they lacked basic courtesy and respect for the guest.