Ratings based on 348 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from WA

Great location and comfortable stay

Posted Oct 26, 2016
Location: Shopping, restaurants
We stay here at least twice a year. The rooms are always comfortable and clean. The hotel has a nice pool and spa area as well as a nice continental breakfast. Personally, we do not eat the breakfast due to special diet needs, but it is a nice setup.
5 out of 5
by A verified traveler from Phoenix, United States of America

Great one night stay.

Posted Oct 10, 2016
Room was clean, comfortable, quiet after a day of travel. Free breakfast was above average for this price range. Will stay again next time though.
4 out of 5
by daniel from Houston

Nice hotel

Posted Aug 6, 2016 on Hotels
Nice and convenient hotel away from Seattle, but not too far away. I especially appreciated the adult hours in the pool/spa area and the breakfast selection.
Comment from Hotel Management
Aug 9, 2016 by General Manager, Hotel Management
Hello Daniel! We are so glad to hear that you enjoyed your stay with us here in Puyallup! Having some adult time in the pool is definitely a perk! Our Express Start Breakfast is one of a kind and we are thrilled to hear you found something that was delicious! We do hope to see you again the next time you visit the Puyallup area! Until next time! Safe Travels, Michael Malek Front Office Manager Holiday Inn Express and Suites Puyallup, Washington
5 out of 5
by A verified traveler

Posted Aug 4, 2016 on Orbitz
Very friendly staff who went above and beyond to make sure we had everything we needed and knew where we were going.
Comment from Hotel Management
by Front Office Manager, Hotel Management
Hello! Thank yous so much for your feedback! We are so glad that our staff was able to point you in the right directions and meet your needs during your stay! We do hope to see you again the next time you visit the Puyallup area! Until next time! Safe Travels, Michael Malek Front Office Manager Holiday Inn Express and Suites Puyallup, Washington
4 out of 5
by Robert

Posted Jul 29, 2016 on Hotels
Comment from Hotel Management
Jul 31, 2016 by Michael Malek, Hotel Management
Hello Robert! Thank you for your feedback! We hope you enjoyed your time with us and cannot wait to see you again! Until next time! Safe Travels, Michael Malek Front Office Manager Holiday Inn Express and Suites Puyallup, Washington
5 out of 5
by MARK from Kelso

Posted Jul 26, 2016 on Hotels
nice and clean and first rate for night out with family
Comment from Hotel Management
Jul 28, 2016 by Michael Malek, Hotel Management
Hello Mark! Thank you so much for the wonderful review! We hope you and your family enjoyed yourselves on your big night out! We enjoyed having you very much! We do hope to see you all again the next time you need a getaway! Until next time! Safe Travels, Michael Malek Front Office Manager Holiday Inn Express and Suites Puyallup, Washington
1 out of 5
by A verified traveler

Never recommend

Posted Jul 24, 2016 on Hotels
Front desk did not help me for calling taxi back to the airport very early morning. It never happened wtih other hotels. Not happy at all with this hotel.
Comment from Hotel Management
Jul 26, 2016 by Michael Malek, Hotel Management
Hello! Thank you for taking the time to give us some feedback about your stay with us. I do apologize that our staff was unable to help you with your taxi needs during your stay with us. This is not now our desk is supposed to operate and I am so sorry that it had such a negative impact on your stay with us. Under most circumstances we would gladly call taxi services for our guest, we do sometimes suggest the guest contacts the taxi service if there are specific timelines that the guest is on. We also provide guest other suggestions for services to the airport such as Uber or Aeroporter Shuttles. Once again i am very sorry for the negative experience that you faced while you were with us. Until next time! Safe Travels, Michael Malek Front Office Manager Holiday Inn Express and Suites Puyallup, Washington
5 out of 5
by A verified traveler from d.p. iowa

Posted Jul 10, 2016 on CheapTickets
Very nice hotel..will stay again next time in town..
4 out of 5
by A verified traveler

Great experience

Posted Jul 4, 2016
Our room was screwed up we should of had a suite but got a double room. They quickly and nicely got us into a suite the next day. The staff was wonderful and the facilities were very clean. Totally recommend this hotel. Thankyou
Comment from Hotel Management
Jul 6, 2016 by Michael Malek, Hotel Management
Hello! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are sorry to hear that your reservation was not accurate at check in but we are glad that we were able to get you taken care of! We hope you will visit us again. Sincerely, Michael Malek Front Office Manager Holiday Inn Express and Suites Puyallup, Washington
4 out of 5
by Johann C.

Posted Jun 26, 2016 on Hotels
Comment from Hotel Management
Jun 27, 2016 by Michael Malek, Hotel Management
Hello Johann C! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Malek Front Office Manager Holiday Inn Express and Suites Puyallup, Washington