Ratings based on 385 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Spokane, WA
Road noise and loud cars too much!!Posted Mar 7, 2018
This hotel is on a very busy road with an intersection out front. It seems like everyone who drove by had a loud car and it was quiet only from 3am to 5am. The room decor was old with peeling wallpaper around the window, cracked tile and grout around the jacuzzi and stains on the carpet. I stayed three nights and the maids never once came to my room. I could live without someone making the bed or having fresh towels but my waste bins were overflowing. Never will I stay there again.
by A verified traveler
Nice enough lodging; needs better customer servicePosted Feb 26, 2018
Pros: convenient location
Cons: customer service
Could not find reservation at check in; hassled guest about wanting to stay an extra day
for Everyoneby A verified traveler from Tri Cities WA
Nice hotelPosted Feb 17, 2018
The hotel is under construction at the moment so there wasnt much parking available. Staff was very nice. We got a room with a Jacuzzi for Valentines night. I was grossed out that I had to wipe out someones hair and pubes from the Jacuzzi. It smelt like cleaner so obviously it had been cleaned, but making sure hairs aren't left behind is kinda important also. Over all we would go back.
for Everyoneby A verified traveler from bellingham, WA
Nice place outside of downtown TacomaPosted Jan 29, 2018
Very nice place to stay close to Tacoma mall and JBML. Only negative thing would be that the place was under construction, but other than that, good place and very nice staff
by A verified traveler from NYC
Acceptable but showing it’s age.Posted Jan 20, 2018
Pretty run down property but cleanliness did live up to Holiday Inn standards. The breakfast however did not, and looked like a sad affair. Don’t expect to mingle with the world’s elite here, there was a gentleman of healthy proportion resting his legs with bare feet on one of the tables.
by A verified traveler
Posted Jan 3, 2018
The hotel was just starting a remodel which should help. But, thebathroom in our room had a leaky faucet and was well past it’s prime. The pool area was also kind of disgusting. The staff was really friendly.
for Everyoneby A verified traveler from Seattle
Romantic Jacuzzi RoomPosted Jan 2, 2018
Pros: Great value and very nice Jacuzzi room, everything worked too .
Cons: Finish the construction outside. Figure out why hot water doesn't make it to bathroom sink :)
Location: Not much around. convenient to Tacoma area locations, easy freeway access
Get room 425. Its nice, last room on the hall, corner , quiet, inexpensive for what you get, and was surprisingly available for last minute new years eve plans. Hotel staff was nice. Other guests were nice.
for Everyoneby A verified traveler
Posted Dec 30, 2017
The best part was the staff member who welcomed us at the front desk. She was friendly and helpful.
for Everyoneby A verified traveler from Tacoma wa
Comfortable hotelPosted Dec 19, 2017
It a great place with free breakfast. Although going under reconstruction. Staff was pleasant but the one person on the night shift helped me with my internet connection but cussing at the same time but at my phone. I was able to do the internet connection myself. But he still nice. Hope they finish with the construction soon
by A verified traveler from Oregon
Sweat Box Rm.Posted Dec 10, 2017
This hotel could have it all. it has the makings of a great stay. But our room was suffocatingly hot neither of us could get a decent night's sleep. My wife refuses to stay there again. Otherwise, the staff is pleasant, the bed comfortable and breakfast was excellent. The hotel is currently undergoing renovation and I hope this will improve the overheating problem.