Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Tracey from California

I would stay again!

Posted Apr 18, 2016 on Hotels
Nice, friendly staff!!!
Comment from Hotel Management
Jun 17, 2016 by Management, Hotel Management
Dear Tracey, Thank you for your wonderful feedback regarding your stay at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. We love to hear your stay was amazing enough to bring you back our way. Our complimentary wifi, tasty breakfast and modern amenities are a welcomed treat to all. We hope to see you again soon! Best regards, Alex K. Guest Services
4 out of 5
by David from Naches Valley

Keep Your Blinders On

Posted Apr 11, 2016 on Hotels
Stayed over one night for a college visit in the area. Overall the hotel is nice and served its purpose. KFC & Church's Chicken down the road, The hotel price is high for what it is and the west coast hotel taxs are outrageous as usual in this urban cash grabbing progressive state. It's next to I-5 for convenience but it's next to I-5 and that means 24 hour traffic so sleep will need to be regulated with medication and/or alcohol......
Comment from Hotel Management
Jun 18, 2016 by Management, Hotel Management
Dear David, Thank you for taking the time to provide feedback regarding your stay at The Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. We are pleased you rated your stay 4 stars! Our staff loves to provide accommodations for college families visiting the area. We are located close to a variety of eateries such as: The Ram Brewery, Applebee’s, Red Robin and many more. Less than a mile away you can shop at the Lakewood Towne Center or attend a movie at AMC Lakewood Cinemas. We offer competitive rates that work with both leisure and corporate travelers. Thank you for sharing about your experience while staying at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. Best regards, Alex K. Guest Services
5 out of 5
by A verified traveler

Posted Apr 11, 2016 on Hotels
In a neighborhood that lacked character. However, great facility. Very friendly staff. Great clean rooms and common areas.
Comment from Hotel Management
Jun 18, 2016 by Management, Hotel Management
Dear Traveler, Thank you for taking the time to provide feedback regarding your stay at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. Our staff was overjoyed to hear you gave your stay 5 stars! We are thrilled to hear you appreciated our great facility, friendly staff and overall cleanliness of our hotel. Our local area has many eateries, shopping and theaters to grab the attention of any traveler. There is a park & ride about a few blocks from hotel that runs to Seattle and surrounding areas. A local fun favorite is the B&I Shopping Center, which at one point featured Ivan the Gorilla for 27 years prior to his release to the Woodland Park Zoo and later a zoo in Atlanta, GA. We are happy to provide history and attraction information should you wish. We are excited to accommodate your future lodging needs. Please consider our hotel your home away from home when you travel to the Tacoma South-Lakewood area. Best regards, Alex K. Guest Services
5 out of 5
by A verified traveler

Posted Mar 22, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Management, Hotel Management
Dear Anonymous, Thank you for taking the time to complete to rate your stay 5 stars! We value feedback and strive to make each stay amazing. We hope you will continue to trust our hotel to provide your future lodging needs. Best regards, Alex K. Guest Services
5 out of 5
by A verified traveler

Posted Mar 8, 2016 on Hotels
Comment from Hotel Management
May 14, 2016 by Management, Hotel Management
Dear Traveler, Thank you for your 5 star rating of the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. We are so excited you enjoyed your stay. It is very important to our management and guest service team to make your stay a memorable experience. We hope you will continue to select our hotel for your future reservation needs. Best regards, Alex K, Guest Services
4 out of 5
by Rick from Oceanside, ca

Too much freeway noise

Posted Feb 29, 2016 on Hotels
Nicely remodeled, excellent service but it sits along the freeway and you hear cars zoom by all night. I need quiet at night.
Comment from Hotel Management
May 7, 2016 by Management, Hotel Management
Dear Rick, Thank you for taking the time to provide feedback regarding your stay at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. We value you as a guest and are thrilled to hear you experienced excellent service during your stay. Thank you for rating our newly remolded hotel 4 out of 5 in your review. I hope you loved the Keurig with choice of coffee or tea in your room! Our staff tries to anticipate our guest’s needs and surpass their expectations. I do apologize if you experienced any inconvenience because of any freeway noise; our friendly staff is more than happy to provide a room away from the freeway when you next return to our location. It is our goal to be the only hotel to provide all of your future lodging needs when you are in the Tacoma South-Lakewood area. Best regards, Alex K Guest Services
5 out of 5
by A verified traveler

Posted Feb 28, 2016 on Hotels
Me gustó el lugar muy limpio
Comment from Hotel Management
May 7, 2016 by Management, Hotel Management
Dear Traveler, Thank you for taking the time to provide such wonderful feedback regarding your stay at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. I am very pleased you enjoyed your stay because of our cleanliness and hopefully our dedication to customer service. Everyone here at our hotel loves to provide the best accommodations and service that is far superior to anything you have ever experienced. I sincerely hope you will return to our location for all of your reservation needs in the future. Best regards, Alex K Guest Services
3 out of 5
by A verified traveler

Dirty room

Posted Feb 21, 2016
Pros: lobby
Cons: clean the rooms!!!
Location: Location super noisy, but easy to access freeway...
Bathroom not very clean with spots and streaks on mirror. Night table between beds had something smeared all over the side. Just didn't seem clean....
Comment from Hotel Management
Mar 8, 2016 by alex, Hotel Management
Dear Anonymous, Thank you for taking the time to provide feedback regarding your stay at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. Your satisfaction is our top priority! I wish we would have had the opportunity to resolve your concerns prior to your departure. Our staff strives to make your stay pleasant from the moment you are greeted by one of our friendly and knowledgeable staff members. We would be more than happy to honor a room request that is away from the freeway in order for you to have a peaceful and relaxing stay. Our staff has met with our housekeeping team to ensure the IHG level of consistency is being met each and every stay…every day! It is our wish that you return to our hotel so we may put to rest any doubt that we are dedicated to excellent customer service, providing clean rooms and competitive amenities. Best wishes for the rest of the 2016 year! Best regards, Alex K Guest Services
5 out of 5
by A verified traveler

Close to I-5

Posted Feb 17, 2016 on Orbitz
Enjoy all of the HIE hotels. Modern rooms, always clean, but slow internet is theonly downfall without extra cost.
Comment from Hotel Management
Feb 29, 2016 by Alex, Hotel Management
Dear Anonymous, Thank you for giving our hotel 5 out of 5 stars! Your feedback and comments are greatly appreciated and valued by our staff here at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. I am pleased you enjoyed our clean rooms, modern décor and easy access to I-5. I deeply apologize if you experienced inconvenience due to slow internet connectivity. I hope you will continue to trust our hotel to provide you lodging needs for many years to come. Thank you again for staying with our hotel and for taking the time to share your comments about your experience. Best regards, Alex K Guest Services
3 out of 5
by A verified traveler from Aberdeen, WA

close to freeway and volleyball site

Posted Feb 10, 2016
Pros: Considering the locale, it felt safe. Surprisingly close to many of Tacoma/Lakewood sites and attractions
Cons: Didn't encounter anything while our short stay here, which is good...
Location: Tribal convenience store and gas station next door with reasonable prices. A good selection of restaurants within a few minutes of hotel
It was a pleasant experience. The beds were comfy. Bathroom was nice, enjoyed the tub. Indoor pool and hot tub. A few kids, so a little loud, but tolerable Heating system was pleasant
Comment from Hotel Management
Feb 29, 2016 by Alex, Hotel Management
Dear James, Thank you for selecting the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites to provide your hotel accommodations. We are so excited you had a pleasurable experience during your stay. Our comfy beds, spacious bathrooms and 24 hour pool/Jacuzzi are worth mentioning! I do apologize if you experienced any inconvenience with neighboring guest’s noise disturbances; our staff is always available to assist with such matters. We strive to make your stay a memorable experience that will bring you back year after year. Best regards, Alex K Guest Services