Ratings based on 1,531 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane WA

Classy hotel, great bar, fun atmosphere

Posted Jun 5, 2018
Great experience. I accidentally left my expensive face cream and sent an email to their customer service and the very next morning they called me, and they mailed it back to me (at my own cost). It was great, I was so appreciative :)
Comment from Hotel Management
Jun 6, 2018 by Kenia C. , Hotel Management
Thank you for taking the time to review us. We are glad you have enjoyed your stay with us and that we were able to locate and deliver your forgotten item. We hope to accommodate you during your next visit to Tacoma!
5 out of 5
by A verified traveler

Posted Jun 5, 2018
Comment from Hotel Management
Jun 5, 2018 by Kenia C. , Hotel Management
Thank you for your review! We appreciate your feedback.
5 out of 5
by A verified traveler from Central WA

Posted Jun 2, 2018
I really enjoy the hotel. I've not had a bad experience.
Comment from Hotel Management
Jun 3, 2018 by Nicole P., Hotel Management
We are delighted to hear this! We are looking forward to welcoming you back!
5 out of 5
by A verified traveler

Posted May 31, 2018
Great location! Restaurant on site, short walking distance to Starbucks and the link.
Comment from Hotel Management
Jun 3, 2018 by Nicole P., Hotel Management
We are glad you found our hotel to be the perfect spot for your stay! We look forward to welcoming you back in the future!
1 out of 5
by A verified traveler

Posted May 28, 2018
Nice parking fee, in Tacoma really? Hotel is pretty dirty but it's hid with cheap Art Deco. Very noisy you can her every door close on your floor, last year I Was double charge for the same weekend, and this year charged parking will not be a third year at this Hotel, for our yearly event.
Comment from Hotel Management
Jun 12, 2018 by Nicole P., Hotel Management
We are sorry to hear that this stay did not exceed your expectations. We hope to welcome you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

nice

Posted May 28, 2018
nice - very nice - very nice - very nice very nice
Comment from Hotel Management
Jun 3, 2018 by Kenia C. , Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

Posted May 27, 2018
Comment from Hotel Management
Jun 3, 2018 by Kenia C. , Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler from Minneapolis

Posted May 26, 2018
Comment from Hotel Management
Jun 3, 2018 by Kenia C. , Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler from Seattle

Posted May 23, 2018
Good location near convention center and modern decor. However, bathroom mirror cracked, covered with tape. Bathroom wall next to sink wallpaper was spattered with apparent toothpaste stains. Air conditioning unit in room had an alarmingly loud metal squeaking every time it kicked in. Overall nice hotel, friendly staff, but have to wonder if Expedia rate rooms are the ones in disrepair.
Comment from Hotel Management
May 24, 2018 by Nicole , Hotel Management
We apologize about the room issues you have experienced and will work directly with housekeeping to address this. We hope to welcome you back in the future and exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted May 22, 2018
It is as advertised. It was a wonderful experience. Loved the artwork throughout the hotel.
Comment from Hotel Management
May 24, 2018 by Kenia C. , Hotel Management
Thank you for your review. We appreciate your feedback!