Thank you for the feedback! Many repeat guests request the "tree room" with the giant Cedar right outside! We apologize for the inconvenience, and please do let us know if you have any issues while staying that we can tend to right away. We have staff on-site 24 hours a day for any guest assistance. ;)

Thank you so much Eva! We cannot wait to host you again!

Thank you Jean!

Hello Mike! Thank you for your feedback! We are very sorry that you were not happy with your stay. Your reservation was booked the day of arrival, in our last available room, on a very busy weekend in Tahoe. Our prices were the lowest advertised on the North Shore. We checked our phone system, and we did not have a missed call from, and we have staff 24-hours a day handling the phone system. We appreciate your feedback, and we do hope that this is not a reflection of our staff asking you to leave at 1:00PM, when check-out was 11:00AM. We also then found your laptop left in the room, and promptly called you before you drove too far. Our goal is to provide a great experience for our guests, and we are very sorry that you were not satisfied. Thank you for the feedback!

Thank you so much Vincent! You were a pleasure to host, and are welcome back again, anytime!

Thank you so much Ana! We can't wait to host you again!

Thank you for the feedback, Bruce! We have many different room types and locations on the property, and we would love to host you again. We are built into the hillside with the majority of our rooms away from the road. Our different layouts can sleep 2-19 guests, depending on the room type. We also have Deluxe and Standard options. There are many outdoor areas on the property for all of our guests to explore and enjoy, including fire pits, outdoor pool, corn hole, bocce ball, on-site trail and our lake view plateau (some amenities are seasonal, and are not available in the winter months). We hope to see you again soon!

Thank you!

Thank you! We hope to host you again soon!

Your family was a pleasure to host! Safe travels home, and stop by the next time you're in the area!

Thank you Hazel! We hope to see you again soon!

Thank you!

Thank you!

Thank you Joaquin & Family! Your group was a pleasure to host, and we welcome you all to stay with us anytime!

Thank you for the feedback! We have many different room types available, with different amenities and finishes (including deluxe and standard rooms) as well as varying location on our property. We cannot tell from the review being anonymous where the location of the room was or the details of the reservation. We are very sorry about the heater, we would have been happy to provide or repair anything that was not up to par. We hope to have the opportunity to host you in the future.

Thank you Erica! Your group was a pleasure to host, and we hope to see you again soon!

Thank you Tuck! Your group was a pleasure to host, and we hope to see you again soon!

Thank you!

Thank you Joanna! You were a pleasure to host - see you again soon!

Thank you!

Thank you Virgilio!

Thank you Natalie! It was a pleasure to host you and your mom, please visit us again soon!

Thank you for the feedback - we really appreciate it! We will continue to update the property under the new ownership, and any other comments or suggestions are highly welcomed!

Hi! Thank you for the feedback! With the review being anonymous, we are unable to reach out to you directly or assist with the reservation. We want to make sure that our internal procedures are in order, such as assisting with moving rooms or addressing guest concerns, as well tending to rooms that caused unfavorable feedback. We apologize that the accommodations weren't what was expected for your stay - we have many different room types, with different set-ups and varying locations on the property. Thank you, and we hope to host you again in the future!

Thank you!

Thank you Edyta! We hope to have the opportunity to host your group in the future!

Hi! Thank you for the feedback! With the review being anonymous, we are unable to tell which room needs some attention - would you be able to let us know any additional information so that we can tend to any issues? We apologize that the accommodations weren't what was expected for your stay - we have many different room types, with different set-ups and varying locations on the property. We will also be sure better our communication with guests regarding how to reach us after- hours, there is always an on-site staff member that can be reached and we will make sure that is more well-known. Thank you, and we hope to host you again in the future!

Thank you for your feedback! We are so glad you enjoyed your stay and hope to host you again in the future! :)

Thank you for your feedback! We are so glad you enjoyed your stay and hope to host you again in the future! :)

Hello! Thank you for the review! Is there any additional information that you can provide, regarding the review, so that we can better our service for future guests?

Hi Kelley! Thank you for the feedback, and we appreciate the details!  We are very sorry that the accommodations were not what was expected.  We highly recommend that guests call us to discuss the room type, location and amenities for their reservation.  The Standard King that was reserved is one of our most affordable options, but we do have Deluxe accommodations that offer granite finishes, lake views, some include full kitchens, as well as larger suites that can sleep up to 8.  We are always happy to discuss what is available.   We do have an older Tahoe style, relishing in the 1960's construction.  We have updated many of the rooms under the new ownership, and we will continue to upgrade the accommodations and details.  We offer local coffee in the office, assorted teas, lemon water and house-made muffins in the morning.  Our office is not fancy, but more rustic, and includes complimentary beach chairs, board games, local newspapers and all of the insider information for hikes and adventures.  We also offer complimentary cruiser bicycles, paddle boards and kayaks for guest use, as well as high-speed WiFi, a pool and hot tub, a fire pit area and access to the lake directly across the street.  Our goal is never to have a guest be left unsatisfied, and we pride ourselves in being very upfront and honest about our property, amenities and accommodations.  If a guest is looking for a lake front experience, we are more than happy to recommend other local venues that may better suit their expectations.  We focus on a low price point, even with the high summer demand in the North Lake Tahoe area, and we do not charge a resort or service fee at our property.   Our guests are our most helpful source of feedback, and we will continue to outline details of our property in a more clear manner for our future guests! Thank you Kelley!

Thank you Alice!

Thank you!

Thank you Gilbert! We appreciate the feedback - it is most welcomed! See you again soon!

Thank you so much for your feedback and we are very glad you enjoyed your stay! :) We hope to host you again in the future!

Thank you for staying with us! We hope to have the opportunity to host you again in the future!

Thank you for staying with us! We are so glad that you enjoyed the Inn and the location - we hope to host you again in the future!

Thank you for staying with us! We hope to have the opportunity to host you again in the future!