Ratings based on 788 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Malaysia

Nice location, but is too noisy

Posted Feb 4, 2017
Pros: location
Cons: Sound proof system, wifi
Been told will be a little noisy until 10pm due to 5th floor has dance class. However, is not a "little" is very noisy, you can hear the music beats sound, footsteps and some crowd speaking. Besides that, the sound proof system between room and room is weak, I can hear people who stay beside my room speaking when I lying on bed. Another issue was the Wifi is not consistent, sometimes you can't get connect to internet.
Comment from Hotel Management
Feb 13, 2017 by Front Office Supervisor Tony Peng, Hotel Management
Dear guest, Thanks for choosing Airline Inn Taipei as your stay. We would like to inform you we have checked something you mentioned in previous respond on Expedia, and our receptionist admitted to using the wrong, which making you misunderstand. We realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further mistake. We have already instructed and asked staff to pay attention on it. Each suggestion as or opinion is attached importance to us. Besides, we truly invite you to choose our hotel again, and hope you will enjoy staying experience more wonderfully. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel but staff was not very helpful

Posted Jan 21, 2017
Pros: Locatiom
Location: Right smack in xi men ting
Tried to get tissues in the night but was told not available coz it has to be sign out but location and room cleaniness exceeds standards.
Comment from Hotel Management
Feb 1, 2017 by Front Office Supervisor Yoshiyuki Tsao, Hotel Management
Dear guest, Thanks for choosing Airline Inn Taipei as your stay. We would like to inform you we have checked something you mentioned in previous respond on Expedia, and our receptionist admitted to using the wrong, which making you misunderstand. We realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further mistake. We have already instructed and asked staff to pay attention on it. Each suggestion as or opinion is attached importance to us. Besides, we truly invite you to choose our hotel again, and hope you will enjoy staying experience more wonderfully. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

It is OK

Posted Dec 26, 2016
The location is ok. However, it is bit difficult to find the entrance plus it is not as a normal hotel. But once you enter the lobby, it is ok. The room is fine - it is tidy.
Comment from Hotel Management
Dec 28, 2016 by Front Office Supervisor Tony Peng, Hotel Management
Dear valued guest Warmest greetings from Airline Inn Taipei! Thank you for choosing to stay with us and taking time to share your gorgeous experience. We are sincerely grateful for your inspiring comment of our services by the Airline Inn Taipei staff. We care a lot about all of our valued guests and hope to provide a very comfortable and relaxing accommodation. It is really our pleasure to hear that you have a very amazing and wonderful experience with us. All the Airline Inn Taipei staffs are cheered by your compliment as well. We really appreciate your positive feedback for us. We are looking forward to welcoming you back to Airline Inn Taipei soon during your next visit. Cheers, Front Office Supervisor Tony Peng AIRLINE INN TAIPEI
5 out of 5
Recommended
for Everyone
by A verified traveler

fantastic location

Posted Nov 30, 2016
This is the 2nd time I've stayed here and will continue to book this hotel in future Very short walk from xmd mrt hence easy to get to anywhere. Sufficient room amenities. However, compared to my previous stay, the current room is smaller in size. Seems like I've gotten the smallest room configuration in the hotel as only 1 cushioned chair is provided compared to 2 from my previous stay. Depends on luck I guess. Other than that, totally satisfied with room and lovation.
Comment from Hotel Management
Dec 10, 2016 by Front Office Supervisor Tony Peng, Hotel Management
Dear valued guest Warmest greetings from Airline Inn Taipei! Thank you for choosing to stay with us and taking time to share your gorgeous experience. We are sincerely grateful for your inspiring comment of our services by the Airline Inn Taipei staff. We care a lot about all of our valued guests and hope to provide a very comfortable and relaxing accommodation. It is really our pleasure to hear that you have a very amazing and wonderful experience with us. All the Airline Inn Taipei staffs are cheered by your compliment as well. We really appreciate your positive feedback for us. We are looking forward to welcoming you back to Airline Inn Taipei soon during your next visit. Cheers, Front Office Supervisor Tony Peng AIRLINE INN TAIPEI Asst. Front Office Manager Nico Wu AIRLINE INN TAIPEI
2 out of 5
by A verified traveler

Posted Nov 28, 2016
A bit noisy to me, location not easy to find out. Staff forget to do the remark for late check out.
Comment from Hotel Management
Dec 28, 2016 by Front Office Supervisor Tony Peng, Hotel Management
Dear Guest Thank you for choosing AIRLINE INN as your home during your stay in Taipei. We appreciate you taking the time and effort to share your opinions. Thank you for the positive feedback. Your words inspire us to strive for excellence. On behalf of all our staffs, I thank you for your kind encouragements and wish we will have the chance to serve you again in the near future. Best regards, Front Office Supervisor Tony Peng AIRLINE INN TAIPEI
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Nice and cheap hotel

Posted Nov 26, 2016
Good location, clean and comfortable. Good location
Comment from Hotel Management
Dec 10, 2016 by Front Office Supervisor Tony Peng, Hotel Management
Dear valued guest Warmest greetings from Airline Inn Taipei! Thank you for choosing to stay with us and taking time to share your gorgeous experience. We are sincerely grateful for your inspiring comment of our services by the Airline Inn Taipei staff. We care a lot about all of our valued guests and hope to provide a very comfortable and relaxing accommodation. It is really our pleasure to hear that you have a very amazing and wonderful experience with us. All the Airline Inn Taipei staffs are cheered by your compliment as well. We really appreciate your positive feedback for us. We are looking forward to welcoming you back to Airline Inn Taipei soon during your next visit. Cheers, Front Office Supervisor Tony Peng AIRLINE INN TAIPEI Asst. Front Office Manager Nico Wu AIRLINE INN TAIPEI
3 out of 5
by A verified traveler from sg

Hotel above ah Chung Mian Xian

Posted Nov 18, 2016
I stayed in 3 hotels during this trip. Surprisingly Airline Inn is not the cheapest but neither the best out of the 3. Pros: Nearest to MRT but doesn't matter as the other 2 hotels I stayed in XMD is within walking distance and you will realise you reach in no time when walking along the street Bigger room and toilet as compared to the other hotel I stayed. Cons: Felt the floor to be the dustiness among the 3 hotels Did not managed to get airplane seat, nt knowing that u have to request during your booking. So for those who would like to experience its speciality do indicate in your booking else you will be paying higher rate than other hotel yet getting a normal room Comfort wise also not the best out of the 3.. Will not come back again unless the rate is really cheap..
Comment from Hotel Management
Nov 27, 2016 by Front Office Supervisor Tony Peng, Hotel Management
Dear Guest Thank you for choosing AIRLINE INN as your home during your stay in Taipei. We appreciate you taking the time and effort to share your opinions. Thank you for the positive feedback. Your words inspire us to strive for excellence. On behalf of all our staffs, I thank you for your kind encouragements and wish we will have the chance to serve you again in the near future. Best regards, Front Office Supervisor Tony Peng AIRLINE INN TAIPEI
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location, great staff, cute airline motif!

Posted Nov 17, 2016
Pros: Cute design, friendly staff bending over backwards to be helpful, great locations!
Cons: Nothing
Location: In the middle of Ximen, only a 1 minute walk from the METRO station, in the middle of the Ximen pedestrian area.
Rooms were cute and interesting with airline motif, staff extremely attentive and supportive, even sharing some of their own ground coffee because we needed some without sugar added!
Comment from Hotel Management
Nov 29, 2016 by Front Office Supervisor Tony Peng, Hotel Management
Dear Guest Thank you for choosing AIRLINE INN as your home during your stay in Taipei. We appreciate you taking the time and effort to share your opinions. Thank you for the positive feedback. Your words inspire us to strive for excellence. On behalf of all our staffs, I thank you for your kind encouragements and wish we will have the chance to serve you again in the near future. Best regards, Front Office Supervisor Tony Peng AIRLINE INN TAIPEI
2 out of 5
by A verified traveler

Convenient location - LOUD Music

Posted Nov 13, 2016 on Hotels
If you are noise sensitive, DO NOT STAY AT THIS PLACE, in particular over the weekends. There is a church in the same builiding and the music starts on weekends quite early in the morning and is present the whole day - really loud!! Otherwise the Hotel is fine, clean, friendly and conviniently located near restaurants, shopping and bars to go out. Also close to the metro station (3 min walk)
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Guest Thank you for choosing AIRLINEINN as your home during your stay in Taipei. We sincerely apologize for the inconvenience you have experienced during your most recent stay with us.We will try our best to improve on your question. Thank you again for the valuable comments. Please do not hesitate to let us know should you have any additional comments. Best regards, Front Office Supervisor Tony Peng AIRLINEINN TAIPEI
4 out of 5
Recommended
for Everyone
by A verified traveler

No regrets.

Posted Oct 27, 2016
Location: Very close to ximending. Walkable distance to eateries and great for last minute shopping.
Helpful hotel staff. Clean, modern and comfortable room. Great location near to ximending. However the lobby at first floor wasnt very pleasant. Overall, satisfactory stay. Definitely a place that i will consider coming back.
Comment from Hotel Management
Oct 29, 2016 by 客務部主任 Tony Peng, Hotel Management
Dear Guest Thank you for choosing AIRLINE INN as your home during your stay in Taipei. We appreciate you taking the time and effort to share your opinions. Thank you for the positive feedback. Your words inspire us to strive for excellence. On behalf of all our staffs, I thank you for your kind encouragements and wish we will have the chance to serve you again in the near future. Best regards, Front Office Supervisor Tony Peng AIRLINE INN TAIPEI