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Reviews of Charming Castle Hotel

3.5 out of 5
Charming Castle Hotel
No.52, Sec.1, Changan E. Rd., Taipei

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 242 reviews" "
Rating 8 - Good. 99 out of 242 reviews" "
Rating 6 - Okay. 72 out of 242 reviews" "
Rating 4 - Poor. 23 out of 242 reviews" "
Rating 2 - Terrible. 14 out of 242 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My review of the Charming Castle Hotel: I had booked a non-refundable two-week stay through Expedia, but my experience was far from pleasant. During my stay, I encountered multiple issues. There were bugs coming out of the ceiling, and it was evident that the ceiling had structural damage, as evidenced by parts of it falling apart, which I captured in pictures. To add to my concerns, I discovered that the large mirror in the bathroom seemed to be a two-way mirror, revealing electrical wires when inspected with a flashlight. While I cannot confirm if it was a camera, this raised significant privacy concerns. Moreover, the overall condition of the hotel was subpar, with the entire floor reeking of cigarette smoke. Given the numerous problems and discomfort, I decided to check out after just five days out of the 16 I had initially paid for. Unfortunately, the hotel refused to refund any portion of my payment for the unused nights. Despite the financial loss, my well-being and peace of mind were more important, and I opted to leave. In light of the privacy concerns regarding the bathroom mirror, I believe it would be prudent for the local police department to investigate the possibility of hidden cameras in the hotel. My stay was far from satisfactory, and I would advise caution to anyone considering this hotel, even if it's priced as a three star hotel it is in actuality a one or two-star establishment.
Stayed 16 nights in Sep 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It does what it says on the tin. It's obviously not the Hilton, but for a good price, it was comfy, bed was nice, bathroom and powerful shower were great. The gentlemen on the desk were all absolutely fantastic with me, helping me as I am learning Chinese, they were very patient, and answered everything that I wanted to know. I'd go back here when I come back to Taipei. 5 stars from me. The only isue I had was with Expedia... I accidentally booked the wrong date and they said nothing they can do, and said they spoke to the hotel and can't change the date without paying again... so I asked my Taiwanese friend to ring them directly, and they changed it there and then, so I think the Expedia customer services I spoke to lied to me that they had contacted them.
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic yet superb room interiors. You're getting more than what you've paid for. Located in the heart of Taipei and getting onto MRT, buses or taxis in not a big deal. Will definitely book this hotel again.
Stayed 3 nights in Jan 2020
Response from CHEN on Feb 3, 2020
Dear guest, Thank you very much for staying at castle hotel and share your valuable feedback with us. Great to know that you had a great time with us, we will share with our team to encourage them to keep up the good performance, as the guests like you enjoy the staying with us is the key point for us to be even better. Please do make charming city hotel as your home in Taipei and we hope to welcome you back soon in the short coming future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staffs were friendly and helpful. Nice location.
Stayed 2 nights in Sep 2019
Response from CHEN on Nov 26, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2019
Response from CHEN on Nov 26, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Will definitely stay again
Stayed 2 nights in Jun 2019
Response from CHEN on Jun 28, 2019
THANKS

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is quite old and not maintained. Washrooms and furniture is pretty old.
Stayed 2 nights in Jun 2019
Response from Carrie Peng on Jun 17, 2019
Thank you for staying at our hotel. We will do our best to improve those problems. Thanks for your valuable opinions.

10/10 Excellent

Azzam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 4 nights in Nov 2018
Response from Vicky Wu on Nov 28, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Not an unpleasant decor, but an hotel that had seen better days... I felt like I was the only one in this hotel, located in a red light district that only gets activated at night. Fairly clean on a base account, the most unpleasant was the smell of the rooms which I identified as cigarette while it wasn't. The place was just old and needed a good renovation. If they fixed that smell problem, the hotel would be much more enjoyable.
Stayed 1 night in Sep 2018
Response from Vicky Wu on Oct 2, 2018
Unfortunately, our services made you feel dissatisfied. We sincerely apologise for the dissatisfaction. We will try our best to improve those problems. Thanks for your valuable opinions.

8/10 Good

Ashley

For the price, not bad. Room was clean wifi was good.
Stayed 1 night in Aug 2018
Response from Vicky Wu on Aug 27, 2018
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Cozy and quiet corner
For the price i paid, i did not expected too much. However, i was pleasantly surprised with the comfort of the room. Situated opposite a convenience store with a row of F&B establishments, it is a good choice if you would like to stay away from the hustle and bustle of the XMD area. Comes with your own built-in sauna room in the toilet - fantastic!
Stayed 4 nights in Dec 2017
Response from CHEN on Jan 8, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017
Thank you for staying at our hotel. We will keep striving to provide satisfied service to our guests. Thanks for your valuable opinions. We look forward to your next visit.

8/10 Good

Karen

Liked: Staff & service
Centrally located, nice service, cleanliness meh
Not bad. I guess you're getting what you paid for. Decently comfortable, but doesn't feel super clean. The front desk was nice! The location is probably the best part of staying at Charming Castle Hotel, close to a lot of hip and happening areas of Taipei.

8/10 Good

bovorn, thailand

Liked: Cleanliness, staff & service, room comfort
nice hotel but far a bit from trian
i'm stay here for 2 nights everything is okay staff nice room big i will come here agian

8/10 Good

Andy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still awesome after so many years
Been to Taiwan over 20x and this is the only hotel that I keep going back to. It has everything if you spend time to explore.(Provided if you do not mind walking a little..) One of the best hidden locations...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Okay hotel.
Not too expensive, hotel was 10-15mins walk from Taipei Main Station, not many eateries in the surrounding area. Breakfast was porridge with basic Taiwanese vegs and buttered toast. Bed was a little hard but otherwise room was okay. In overall, just alright for a short stay.

6/10 Okay

Tat Cheong, Hong Kong

Disliked: Property conditions & facilities
Old conditioned hotel
A pretty old conditioned hotel, however, staffs are helpful and polite, needs renovation soon or else it will lose its competitiveness. Surrounding by lots of nice restaurants from low to high price, and some night clubs for men to explore.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Robert, San Francisco

Liked: Staff & service
Served the purpose
This hotel had good location near train station and it was just a bed for a night to us. It worked but was unremarkable, good or bad. We were in and out so fast it is difficult to give detailed review, but nothing extreme to report.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Everything are "oldies" Don't even have shower curtain in the bathroom, will not go back again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place
There's not a lot to like about this place. The actual rooms do not look like anything in the pictures. Its old, its dirty, and very uncomfortable to stay at. Walls were very thin as well. You could hear the people next door flushing their toilet.

6/10 Okay

Yiqing, Singapore

Liked: Cleanliness, staff & service, room comfort
Relatively a good stay.
There are a number of convenience shop nearby the hotel. The hotel staffs are also very friendly and helpful, and making our stay enjoyable. The room is relatively small but it is cozy and the facilities are well maintained. However, it is quite a distance from the nearby train stations, about 15-20 minutes walk.

8/10 Good

Rajat , Tokyo & New Delhi

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel close to lively Taiwanese eateries !
We had a great time at this hotel. The rooms were elegantly built with modern day facilities, English TV channels, jacuzzi and a very comfy bed. Though the breakfast spread was basic, but we have nothing to complain. Right adjacent to the hotel are reasonably priced foot massage outlets and plenty of Taiwanese style eateries. All these promise delicious food, chilled beer and a great lively evening after a tiring day.

6/10 Okay

yasuda, singapore

Comfy beds!
Clearn, comfy beds. good for business.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
3 Night Stay
Overall a positive experience. The room itself is just ok (got what we paid for), but everything else was great. Polite and helpful staff, good breakfast, things functioned well, etc.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, large bathroom & personal sauna
Really liked this hotel. Only a 15 min walk from Shadao Temple MTR and located in a decent neighborhood. Only complaint was the lack of variety at the breakfast buffet. We stayed at another hotel for the second half of our trip, and in comparison, this one lacked any continental breakfast options (mostly Chinese breakfast items, few fruits). My biggest praise for our stay was the comfy beds, followed by the large bathroom and the personal sauna. I would stay here again.

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

No frills hotel, but ok
It's a no frills hotel but room is clean and spacious. My reservation includes a buffet breakfast, but spread is limited. Service is ok.

8/10 Good

mav444, United States

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Simple
This was my first trip to Taiwan, so I planned on being out and about exploring the city most of the time and just wanted a simple, cheap place to crash. It's an easy walk to the MRT. No major complaints - I was satisfied with the value.

10/10 Excellent

M Yee, Richmond Hill Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for the Money
This hotel is good value for the money. I would definitely stay there again. It is a 10 to 15 minute walk to 4 different subway stops and there are a few touristy things within walking distance. The front desk staff was very friendly and whenever you re-enter the hotel lobby, they would rise to greet you with a smile. Daniel and Mandy who both speak English were especially helpful. We stayed in room 701 which was newly renovated and which had a beautiful glass shower enclosure and an in-room sauna. The room was very clean and the beds (2 twins) were very comfortable. We were able to get free WIFI in the room with some technical assistance from Daniel. The breakfast buffet was a nice way to start the day. Free 24 hour coffee (regular, latte or cappuccino) from a machine in the dining room was an added plus.

8/10 Good

Gavin, Warsaw, Poland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
No problems, everything was easy, nothing was too much trouble for the friendly staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

RReyes, Taipei

Disliked: Staff & service, property conditions & facilities, room comfort
Not Comfy
I paid for 3rd person, US$40 per night, and never got an extra bed nor breakfast. I need a refund for 5 nights since we never received the extra bed nor any pillows, blankets, etc.

10/10 Excellent

Jeff, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was terrific. The staff - from receptionist to the cleaning lady - was warm, friendly and attentive to our needs. The room was smaller than we thought but very cosy, clean and comfortable. The breakfast was very good, the selection was tasty and well suited to my preference. Overall we had a memorable experience with Charming Castle. We would recommend it to our friends and hopefully come back again in the future. Jeff

6/10 Okay

lawrence

Liked: Cleanliness
Great Value
Stayed 4 nights on business. Although clearly a budget hotel I found the hotel was clean, quiet and staff was very curtious. Taipei main station is only a 5 minute ride by taxi. A great value for the money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A fine stay
Friendly staff and convenient location for the Japanese district (with excellent restaurants) and not too far from Shandao Temple MRT and Taipei Main Station. My only real gripe was that there was no Wi-Fi in the room, but one of the technology markets is close by and an access point can be bought for cheap to convert the ethernet connection to wireless. Price was very reasonable.

6/10 Okay

Michael, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay at a reasonable price
Details state free WIFI, however it is not available in the room. The WIFI is only reachable in the lobby or basement level.

8/10 Good

Sarah, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel!
I enjoyed my time at this hotel. It is in the downtown area, conveniently located near two metro stations (about a 10-15 minute walk). It is near Taipei Main Station which is also where the bus and train stations can be found. I stayed at this hotel for 5 nights. Each day the room was cleaned and the bedding was changed. I loved the large bathroom and huge bathtub (there was also a shower). Breakfast was included and although it wasn't a Western-style breakfast (bread, fruit, yogurt, or cereal), I still enjoyed the complimentary meal. They did serve fried eggs and bread/toast as well as tea, coffee, and juice. The rest of the food was Taiwanese which was great for me to experience. The staff at the hotel were very friendly and helpful. They informed me about nearby and popular attractions. They also called many places to reserve tickets for later in the day. I would recommend this budget hotel.

6/10 Okay

gerrard

slightly far from mrt.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taipei Best Hotel
Feel very comfortable everything.

6/10 Okay

AI

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

YUMI

Traveled with family
Disliked: Cleanliness
暖房の設置自体ないので、冬場は暖かい部屋着を持参することをおすすめします!
Stayed 2 nights in Dec 2023

6/10 Okay

EUNJI

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Takeshi

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

TOHRU

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

NAK DONG

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

RYUKI

Stayed 1 night in Jul 2023

8/10 Good

YUN SANG PERCY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023