Posted Jun 14, 2016 on Hotels
While this is not your traditional hotel type setting, being in a commercial building, it is absolutely the best service ever received from hotel staff across the globe! I would like to give a special mention for Ivy, Tiffany, and Erick for outstanding representation of this hotel and the care they have for their guests. The comfort of the room was as expected, however the lower rating is in regard to the shower head being mounted too low for washing my hair.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for choosing to stay at Ginza Hotel and taking the time to share your comments about our hotel. Thank you very much for your kind words, which are highly appreciated! Also, we are so sorry that the bathtub ceiling was too low to stand for you. For your next visit, we invite you to stay at our Luxury Room, the bathtub ceiling will be higher than Standard Double Room.
We are so glad that our service and the clean environment pleased you.We will keep at it, always doing our best. We earned excellent at everything from you! Thank you for the great comment.
Please recommend our Hotel to your family and friends! We hope to see you again soon.