Exterior

Reviews of Hotel Eclat Taipei

4.5 out of 5
Hotel Eclat Taipei
No 370, Section 1, Dunhua South Road, Taipei

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1005 reviews" "
Rating 8 - Good. 265 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 21 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Mar 2024

8/10 Good

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to eateries Quiet neighborhood
Stayed 3 nights in Mar 2024

10/10 Excellent

David Seung Hyun

Liked: Cleanliness, staff & service, amenities
This a strange review because I actually extended the stay from 1 to 3 days because staff is wonderful. However the room is outdated and there was mold on the toilet bidet and the shower heads. Also the auto toilet, lights, and ac kept flickering so I began to think the room was haunted. It was quite loud. I would recommend that if you get a bad room to immediately ask the front to change it for you.

8/10 Good

Tien Lin, Surrey

Stayed 2 nights in Feb 2024

8/10 Good

jonathan

Traveled with partner
i believe there star rating is too high. property could use a face lift. breakfast buffet is not what i would expect. staff is just going through the motion.
Stayed 5 nights in Jan 2024

8/10 Good

Vivian

Stayed 2 nights in Dec 2023

4/10 Poor

Xiaobin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very small and the elevator quirky but the staff was very helpful with restaurant recommendations and the location was great.
Stayed 3 nights in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elat est eclat
Very clean..excellent service from courteous and friendly staff..location is great..close to restaurants and shopping
Stayed 6 nights in Dec 2023

10/10 Excellent

shari

Stayed 3 nights in Dec 2023

10/10 Excellent

Frank

Stayed 4 nights in Dec 2023

8/10 Good

KAH MUN STANLEY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not much facilites - no gym, no pool, no spa, and only 1 restaurant.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Dated 5-star boutique hotel with no facilities
The hotel’s facade is very cute but overall the hotel is quite average. The building is dated, the room we got was most likely a back up room for staff as it it right in the stairway with no ventilation at all. Very creepy and completely unsafe as anyone can access to our room (the door was literally not locked when we got there) The room wasn’t very clean with lots of dust on the floor. The mini bar was laughable Only positive point was the early check in at 1:30 pm (although it wasn’t really that early) Disappointed with the experience as all my emails were ignored and we got arranged with the worst room of the hotel.
View you see as soon as you open the door
Free mini-bar
Stayed 1 night in Dec 2023

6/10 Okay

Michael, Laguna Hills

Traveled with group
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

8/10 Good

Yeongwei

Stayed 1 night in Dec 2023

10/10 Excellent

JORGE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, friendly front desk staff with great food reccommendations. Best bed!
Stayed 4 nights in Nov 2023

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities
A rich decor and a very funny room but service persons were very wonderful
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Stayed 5 nights in Nov 2023

10/10 Excellent

Margaret Man Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Lots of vegetarian/vegan options nearby. Good mix of local specialties and close to nightmarket.
Stayed 4 nights in Nov 2023

6/10 Okay

Paula

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
The hotel is nice with some good style, but is located farther away from Da'an Park than expected - city map scale is a bit deceptive. The hotel staff didn't really speak English. My top of class room was large & well appointed (though bath tub was small - not for 2), however, there was no upgrade offered (just a single drink coupon). The power outlet next to bed had lost it's tension to hold onto my phone charger block (like in many hotels), so charger kept falling out and not charging. They attempted to fix it and things improved slightly. Wi-Fi system is old, not fast, and not to current basic security standards - my phone "recommended" not joining their network, which didn't inspire confidence. I had items delivered to hotel and left at front desk, which they put on a table adjacent to front desk in plain sight to other guests. But several evenings I came back somewhat late, and there was no one watching the front desk for extended periods of time - so anyone could have easily removed my property. Taipei is a very safe city overall, and this is a small hotel with only one staff after hours, but I was surprised that the hotel front doors were unlocked after a certain hour - if the front desk was left in attended (seems a doorbell system or room key entry set-up would make more sense if the desk is left unattended). Overall, pleasant hotel, nice comfortable bed and sheets, and well meaning staff!!
Stayed 9 nights in Nov 2023

8/10 Good

Alvin Percival

Liked: Cleanliness, staff & service
It was nice
Stayed 6 nights in Nov 2023

4/10 Poor

Ellery, Singapore

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Mosquito in the room
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023

6/10 Okay

Charlie

Disliked: Staff & service, amenities
Stayed 3 nights in Nov 2023

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe&Quiet&Clean
Stayed 2 nights in Nov 2023

8/10 Good

Chang Su

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel, but maybe slipping in maintenance!
The hotel has great service and the rooms are comfortable, but the conditions needed better maintenance such as the shower area. The TV did not work sometimes, and channel like CNN has pictures and no sound! Hotel breakfast menu needs improvements!
Stayed 3 nights in Oct 2023

10/10 Excellent

merry

Stayed 4 nights in Oct 2023

10/10 Excellent

Jackie, Temple City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really a small luxury hotel. Staffs are very nice and friendly. Soft and comfortable bedding with firm mattress. They are using TOTO washlet bidet seat and Dyson hair dryer. We enjoyed staying there. About 8 min. walk to subway station, or you can easily get taxi at the front entrance.
Stayed 2 nights in Sep 2023

8/10 Good

Hui, Toronto

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Decent comfortable stay. I would say the property is quite ‘cheap’ in their approach. Extra charge for Nespresso pods, writes down you room number to borrow umbrellas etc. The property is also run down… Showers were hard to adjust, the sink sprays water, temperature in room was fixed (tried adjusting, stays at 20 and will not move)…
Stayed 4 nights in Oct 2023
Response from Front Desk Team on Oct 11, 2023
Dear Chen, Thank you for taking the time to share you feedback with us. We greatly appreciate your input and value your opinion. Your kind words motivate us to continue delivering exceptional service to all our guests.We constantly working to improve and provide an even better experience for our valued guests, and your feedback help guide us in this endeavor.We look forward to welcoming you back in the future.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Physical facilities could be improved
This hotel looked like it would have been beautiful when it was new, but it is starting to show its age. There were several damaged areas in room (torn drapes, water damaged shower ceiling, dripping bathroom faucet, etc). Service was excellent though.
Stayed 6 nights in Sep 2023

10/10 Excellent

Glady Laine

Stayed 4 nights in Sep 2023

10/10 Excellent

Grace

Stayed 2 nights in Sep 2023

10/10 Excellent

Siu Hang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 4 nights in Sep 2023

8/10 Good

Meng Cheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 2 nights in Sep 2023

4/10 Poor

Teri, Aiea

Traveled with family
Disliked: Staff & service, property conditions & facilities
Don't be fooled by the photos. Not sure why this is in the "Small Luxury Hotels" group because it doesn't belong! Besides the quirky artwork in the lobby, there's nothing special about this place, and it's not convenient to the metro. It's in a pretty dead area. Our room also had a malfunctioning light that would flicker in the middle of the night and a clicking sound that kept us awake. We mentioned these to the front desk and they tried to remedy the light but said the clicking sound was our air conditioning. The issues were not resolved and no apology was made. We asked to switch rooms but they were completely full. I would not recommend this hotel.
Stayed 5 nights in Sep 2023
Response from Front Desk Team on Sep 7, 2023
Dear Ms. Yamashige, Thank you very much for choosing to stay at Hotel Eclat Taipei during your time in Taipei. We deeply apologize that your recent stay did not meet your expectations, and we are committed to making improvements in this regard. We hope to have the opportunity to serve you again in the future.

6/10 Okay

YUJING

Stayed 7 nights in Aug 2023

2/10 Terrible

CHARLIE

Stayed 1 night in Aug 2023

8/10 Good

Shenghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay. Great location near Taipei 101 downtown area with lots of shops and restaurants nearby. However, the breakfast was mediocre and the overall price was kinda high in my opinion.
Stayed 1 night in Jul 2023

8/10 Good

Kimberly, Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A cute boutique hotel with an artsy vibe that is centrally located with easy access to central Taipei. The room was well-appointed and perfectly sized for a couple. The elevator was sometimes a bit too dark making it difficult to see the floor numbers. While I appreciated the humor of the wavy clock in our room, it was not particularly functional as a time piece as it was difficult to read. Overall, we would stay there again.
Stayed 4 nights in Jul 2023

10/10 Excellent

david

Stayed 5 nights in Jul 2023

6/10 Okay

Jason

Stayed 6 nights in Jul 2023
Response from Julien Chao, Hotel Manager on Jul 28, 2023
Dear Jason,Thank you for staying us recently, and share your feedback with us. If possible, I like to know we do not exceed your expectation as the score not even reach to 8 out of 10.Your valuable comments would be much appreciated.We looking forward to your reply and wishing to serving you again soon.Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was my third time there. Staff is very nice and helpful. Rooms are getting a bit worn. Electronics should be updated. Noticed dust in my room. Advertises full minibar for free but it was only water and sprite. In Room coffee is good. But they leave you a long letter on the TV monitor that if you request more coffee, soaps, etc, you will be charged. Seems to be managed differently than in the past. Breakfast was a bit trimmed down too.
Stayed 2 nights in Jul 2023
Response from Julien Chao, Hotel Manager on Jul 11, 2023
Dear Mr. Caldwell,Thank you very much for your valuable feedback toward to our team.As I learned that you bring up some issues regarding room's cleaning and breakfast as well as electronics should be updates...We valued all your comments and are working on it continuously, however, for extra coffee, soaps, etc, request is chargeable, it is operating for years. We do not change it lately.Your kind understanding would be much appreciated, and looking forward to meet you in person in the near future at Eclat Taipei!

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities
Been here before. Some small issues with sink draining slow, but overall, a good stay.
Stayed 1 night in Jul 2023
Response from Julien Chao, Hotel Manager on Jul 28, 2023
Dear Danny,Thank you very much for staying with us recently, and appreciate your great comment towards to us.We looking forward to serving you again in the near future.On behalf of Eclat Taipei entire team to wish you a very great weekend ahead!!!Thank you once again.Best regards,

10/10 Excellent

song

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Julien Chao, Hotel Manager on Jul 11, 2023
Dear Valued guest,Thank you very much for your great score toward to our team.Your kind encouragement is the key for us to drive and perform even better services to all our guests and visitors.We looking forward to your next visit soon.Thank you once again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, low key boutique hotel at convenient location; superb service, staff are very courteous and professional (they anticipate guest's needs); true five star. Will recommend, will stay again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ta-Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, I will stay there again the next time
Stayed 1 night in Jun 2023

10/10 Excellent

Guy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
The staff at the hotel are amazing. What great service. They could not do enough for us. Thank you especially to Melissa, Simon and Tom. The breakfast is very good. The bar is a nice place to sit and have a drink. Comfortable bed and good amenities. Hotel location is really good.
Stayed 1 night in Jun 2023