Ratings based on 464 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Cruz, CA

Staying at HD Taipei

Posted Apr 3, 2017
Pros: Room is clean. Bed is comfortable, and room is well sound insulated. It is a bit small, but enough for two of us get cozy.
Cons: Carpet is a bit worn. One electrical plug is not working. Can use extra hangers in closet for my wife's coat and shirts. Wish we had free breakfast.
Location: It is near a night market, which is great if you enjoy the food. Subway is a bit of walk, about 1/2 km away. Some nice shopping if you take the bus.
It was a nice get away, visiting family trip. Hotel is our resting place. We rest well at this place. This is our second time staying here. We like the quietness, close by a night market. If you like a bar scene, there is one next door. Bus stops are nearby. Subway is about 1/2 km away. Not much shopping nearby. If your stay comes with breakfast, it is Chinese traditional style. We end up going around town sampling different breakfast places anyway.
Comment from Hotel Management
Apr 13, 2017 by Allen, Hotel Management
thanks for your recommendation! hope you have a great memory when stay in Hote HD Palace! see you again soon!
3 out of 5
by A verified traveler from Sydney

Acceptable

Posted Mar 18, 2017
Pros: The rooms are clean (I stayed in 2 rooms)
Cons: Update the room a bit - The shower, the power point on the wall and at the desk.
Location: Not sure much about it as I had been working the whole time but I was told that the hotel is close to business district.
The room is of reasonable size but the rooms are showing wear and tear here and there. Some of the power points are falling away from the walls. I selected this hotel because it is close to my client and also it is a VIP+ hotel. However, in the end I didn't receive much different treatment. I was staying for 4 nights and I had to chase them for a possible upgrade and the free bottle of wine. This is not very pleasant as it makes people look as though they are greedy but it is promised by Expedia. After the first two night, I did get an upgrade but the room is not much difference. The bottle of wine turned out to be a bottle of beer and you need to have it in the Bar on the ground floor. Generally staff is helpful and the room is clean. So overall it is acceptable standard and good enough as a 3 star hotel but definitely not 4 star ! I do feel that it is a bit over-rated but I was told that the location is close to business district.
Comment from Hotel Management
Mar 22, 2017 by MARCO, Hotel Management
感謝您的指教有些誤會了, 真抱歉 Thank you for your advise and your recommendation,sorry about the misunderstanding,we sincerely apologize
3 out of 5
by A verified traveler

Posted Feb 2, 2017
Cons: Price needs to match it offers!
It is a OK hotel, but is considered to be expensive by looking at it offered!
Comment from Hotel Management
Feb 4, 2017 by Danny, Hotel Management
thanks for your recommendation! hope you have a great memory when stay in Hote HD Palace! see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable hotel

Posted Jan 24, 2017
Comfortable room with big bathroom. There are many good restaurants and spa around. Train station is about 10mins walk away which is fine yet there are many taxi around always. The hotel can make private shuttle arrangement to airport at fixed price which is better than taxi and the driver is professional. Staff are polite and helpful. I will recommend this hotel to my friends.
Comment from Hotel Management
Jan 26, 2017 by Danny, Hotel Management
感謝您的評語我們繼續保持好的品質及我們服務 Thank you for your review, and we will maintain our high quality services.
2 out of 5
by A verified traveler from hong kong

Hotel close to Shangri La hotel.

Posted Jan 24, 2017
Pros: Nothing
Cons: Heater for cold days and refurbish rooms
Room were cold in winter. No heater. Need refurbish badly
Comment from Hotel Management
Jan 26, 2017 by Danny, Hotel Management
感謝您的指教有些誤會了, 真抱歉 Thank you for your advise and your recommendation,sorry about the misunderstanding,we sincerely apologize
1 out of 5
by A verified traveler from London

Terrible experience. Don't go there.

Posted Jan 4, 2017
Pros: nothing
Cons: english speaking staff
Location: na
I'm a Expedia VIP gold+ member. I chose this hotel because it is an Expedia VIP+ Hotel. I received an email saying I would get this that etc on arrival. Didn't get anything. Staff didn't know anything about it. Staff don't speak English so couldn't understand my claim. Kept thinking I was chasing a room upgrade. I kept making it clear I wasn't after an upgrade. They kept asking if I was looking for an upgrade. Rather embarrasing. Made me look like a selfish customer and made me look like I was chasing something. Was just looking for what was promised to me. Room very average. Small beds. Bathroom was ok. Conclusion: chose this hotel over others even though more expensive, because it was VIP+. Regret doing so SO MUCH.
Comment from Hotel Management
Jan 15, 2017 by HDpalace, Hotel Management
感謝您的指教有些誤會了, 真抱歉 Thank you for your advise and your recommendation,sorry about the misunderstanding,we sincerely apologize
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Loved it! Furniture and artwork plus a great view made our trip!!!
Comment from Hotel Management
Dec 27, 2016 by HDpalace, Hotel Management
感謝您的評語我們繼續保持好的品質及我們服務 Thank you for your review, and we will maintain our high quality services.
3 out of 5
by A verified traveler

Posted Dec 12, 2016
1. Sound proof wasn't great. I could hear people talking and laughing on the street even if I was on the fifth floor. Noise outside the door was obvious too. 2. Some furniture look worn out (torn, stained). 3. There was an obvious tear on one of the neatly folded bath towels. A bit surprised that the housekeeping staff didn't see that. 4. Got an email that I'd be receiving a free bottle of wine as a VIP amenity. But it never came.
Comment from Hotel Management
Dec 18, 2016 by Danny, Hotel Management
感謝您的指教有些誤會了, 真抱歉 Thank you for your advise and your recommendation,sorry about the misunderstanding,we sincerely apologize
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Quiet location

Posted Oct 31, 2016
Pros: the staff were very friendly and understanding!
Cons: location
Location: many dining options
The hotel is quite a distance away from the nearest station. Quiet and peaceful district. Breakfast was good. The room was alright. just that we had booked a room for 3 people. stated that its a room for 3 pax with 3 single beds, end up it was just a additional of a roll away bed.
Comment from Hotel Management
Nov 2, 2016 by Danny, Hotel Management
感謝您的評語我們繼續保持好的品質及我們服務 Thank you for your review, and we will maintain our high quality services.
3 out of 5
by A verified traveler

Disappointment, HD Palace.

Posted Oct 16, 2016 on Hotels
I had a bad experience staying at HD, my first impression is walked into the room , OMG, never expected to see such an old old carpet( very dirty looking), I wonder why this would happen at this stars hotel, could not pictured that with the photo they posted on the internet, so don't let the poster's fool you! Also when we are at the dining area for breakfast, there is a female middle age work in the dining area, she does not seems welcome everyone sit at the area....not to mention friendly, she's got this long face on her for the whole time, but I must point one man out, he is George, work at the front desk, he is excellent, professional and super friendly. Sorry to say, I will not go back to HD Palace.
Comment from Hotel Management
Oct 20, 2016 by General Manager, Hotel Management
Write your comment.感謝您的指教有些誤會了, 真抱歉 Thank you for your advise and your recommendation,sorry about the misunderstanding,we sincerely apologize