- very hard mattress and not comfortable at all
- taxi to airport was overcharged
- hotel guest does not enjoy discount to have lunch or dinner which is very disappointing
Comment from Hotel Management
Nov 22, 2016 by Melvin, Hotel Management
Thank you for taking the time to express your concerns. I regret to hear that you have experienced poor night of sleep during your stay at Regent Taipei, as we do have some softer mattresses for you to choose from.
If you plan to visit Taipei in the future, please do consider to return to Regent Taipei to experience our improvements. We will arrange you the most comfortable mattress that provides your back and neck with the greatest ease and support.
Should you have any further inquiries, please do not hesitate to contact us at anytime.